Customer Service Executive - Client Services Desk Job Vacancy in UAE Abdu Dhabi
Posted date [2025-06-12]
(ID: 35456)
 |
As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Customer Service Executive - Client Services Desk
Job Overview
First Abu Dhabi Bank (FAB), the UAE’s largest bank, is hiring a Customer Service Executive in Abu Dhabi to handle client-facing service desk operations. This role is essential for delivering efficient, timely, and secure services to walk-in clients and internal stakeholders. The ideal candidate will have strong banking operations experience and customer handling skills in a fast-paced, high-compliance environment.
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 8000-11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
The Customer Service Executive will serve as the first point of contact for walk-in clients and play a key role in executing financial transactions, verifying documents, managing counter services, and ensuring a smooth customer experience. The candidate must maintain confidentiality, accuracy, and adhere to all FAB policies and compliance guidelines.
Key Responsibilities
* Handle all client-facing activities at the branch or PCG service desk
* Assist walk-in clients by processing requests, collecting and delivering documents, and resolving service queries
* Perform customer identification checks and ensure proper authorization before processing instructions
* Support Relationship Managers by managing customer documentation, operational requests, and service support
* Manage cash operations including inward/outward remittances, cheque clearing, and account transfers
* Adhere strictly to internal SOPs and regulatory requirements while handling transactions
* Secure customer information and documentation as per FAB’s data protection policies
* Contribute to audit readiness and regularly review procedures to align with RMU and internal audit feedback
* Participate in bank-wide initiatives, system enhancements, and process improvement activities
* Maintain high service quality standards and ensure timely MIS reporting and reconciliations
Governance & Standards
* Ensure confidentiality of sensitive client information
* Follow up with relevant internal departments to resolve client issues promptly
* Verify authority of customer representatives before accepting or releasing documents
* Strictly comply with compliance, operational risk, and audit guidelines
Job Requirements
* Bachelor’s degree or higher diploma in Business, Finance, or a related field
* Minimum 2 years of experience in banking operations or front desk customer service
* Working knowledge of core banking products, cash operations, and cheque handling
* Strong communication, organizational, and multitasking skills
* Ability to maintain service excellence under pressure
* Familiarity with data protection, audit, and risk management policies
* Fluency in English; Arabic is an advantage
What We Offer
* Opportunity to work with one of the most stable and reputable banks in the UAE
* Career development in a client-centric, process-oriented banking environment
* Exposure to a wide range of retail and private banking operations
* Supportive team culture and leadership that values employee contributions
About the Company
First Abu Dhabi Bank (FAB) stands as a pillar of strength in the regional banking industry, offering a wide array of financial products and services to individuals, corporates, and institutions. With a commitment to innovation, excellence, and sustainability, FAB fosters a collaborative work environment that supports employee growth and delivers world-class customer service across the UAE and international markets.
Job Overview
First Abu Dhabi Bank (FAB), the UAE’s largest bank, is hiring a Customer Service Executive in Abu Dhabi to handle client-facing service desk operations. This role is essential for delivering efficient, timely, and secure services to walk-in clients and internal stakeholders. The ideal candidate will have strong banking operations experience and customer handling skills in a fast-paced, high-compliance environment.
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 8000-11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
The Customer Service Executive will serve as the first point of contact for walk-in clients and play a key role in executing financial transactions, verifying documents, managing counter services, and ensuring a smooth customer experience. The candidate must maintain confidentiality, accuracy, and adhere to all FAB policies and compliance guidelines.
Key Responsibilities
* Handle all client-facing activities at the branch or PCG service desk
* Assist walk-in clients by processing requests, collecting and delivering documents, and resolving service queries
* Perform customer identification checks and ensure proper authorization before processing instructions
* Support Relationship Managers by managing customer documentation, operational requests, and service support
* Manage cash operations including inward/outward remittances, cheque clearing, and account transfers
* Adhere strictly to internal SOPs and regulatory requirements while handling transactions
* Secure customer information and documentation as per FAB’s data protection policies
* Contribute to audit readiness and regularly review procedures to align with RMU and internal audit feedback
* Participate in bank-wide initiatives, system enhancements, and process improvement activities
* Maintain high service quality standards and ensure timely MIS reporting and reconciliations
Governance & Standards
* Ensure confidentiality of sensitive client information
* Follow up with relevant internal departments to resolve client issues promptly
* Verify authority of customer representatives before accepting or releasing documents
* Strictly comply with compliance, operational risk, and audit guidelines
Job Requirements
* Bachelor’s degree or higher diploma in Business, Finance, or a related field
* Minimum 2 years of experience in banking operations or front desk customer service
* Working knowledge of core banking products, cash operations, and cheque handling
* Strong communication, organizational, and multitasking skills
* Ability to maintain service excellence under pressure
* Familiarity with data protection, audit, and risk management policies
* Fluency in English; Arabic is an advantage
What We Offer
* Opportunity to work with one of the most stable and reputable banks in the UAE
* Career development in a client-centric, process-oriented banking environment
* Exposure to a wide range of retail and private banking operations
* Supportive team culture and leadership that values employee contributions
About the Company
First Abu Dhabi Bank (FAB) stands as a pillar of strength in the regional banking industry, offering a wide array of financial products and services to individuals, corporates, and institutions. With a commitment to innovation, excellence, and sustainability, FAB fosters a collaborative work environment that supports employee growth and delivers world-class customer service across the UAE and international markets.
