Customer Service Executive - Contact Center Job Vacancy in UAE Abdu Dhabi
Posted date [2025-06-08]
(ID: 35340)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Customer Service Executive - Contact Center
Job Overview
First Abu Dhabi Bank is seeking a motivated and customer-oriented professional to join its UAE-based contact center team. The Customer Service Executive will handle inbound and outbound calls, resolve queries, promote FAB products, and ensure high service quality standards in a fast-paced banking environment.
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
Job Overview
This Customer Service Executive role at First Abu Dhabi Bank (FAB) involves managing inbound calls, resolving service issues, and maintaining high-quality standards across customer interactions. Based in Abu Dhabi, UAE, you will be part of a high-performing team that emphasizes trust, inclusivity, and continuous growth. Apply now to start a rewarding career with the UAE’s leading bank.
Key Responsibilities
* Handle inbound customer calls with professionalism and empathy
* Address product/service issues and escalate unresolved concerns
* Update customer records and log interactions with accuracy
* Recommend FAB products and services based on customer needs
* Contribute to upselling and lead generation for banking products
* Support special tasks assigned by team leaders or managers
* Maintain compliance with FAB policies and regulatory standards
* Adhere to scheduled shifts and support unplanned duty calls as needed
* Ensure data confidentiality and service excellence in all interactions
Job Requirements
* High School diploma (mandatory)
* 0 to 2 years of relevant experience in customer service, preferably in the banking sector
* Strong communication skills in English and Arabic
* Knowledge of banking products and customer service protocols
* Ability to handle pressure, work in shifts, and maintain accuracy
* Good listening, documentation, and phone-handling skills
* High attention to detail and a positive, team-focused attitude
What We Offer
* A collaborative and inclusive work culture
* Continuous training and skill development
* Career progression opportunities within the largest bank in the UAE
* Competitive compensation and benefits package
About the Company
First Abu Dhabi Bank (FAB) is the UAE’s largest bank and one of the world’s largest and safest financial institutions. With a presence across five continents, FAB offers an inclusive environment that values cultural knowledge, innovation, and integrity. At FAB, you’ll be empowered to grow your career and make a real difference.
Job Overview
First Abu Dhabi Bank is seeking a motivated and customer-oriented professional to join its UAE-based contact center team. The Customer Service Executive will handle inbound and outbound calls, resolve queries, promote FAB products, and ensure high service quality standards in a fast-paced banking environment.
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
Job Overview
This Customer Service Executive role at First Abu Dhabi Bank (FAB) involves managing inbound calls, resolving service issues, and maintaining high-quality standards across customer interactions. Based in Abu Dhabi, UAE, you will be part of a high-performing team that emphasizes trust, inclusivity, and continuous growth. Apply now to start a rewarding career with the UAE’s leading bank.
Key Responsibilities
* Handle inbound customer calls with professionalism and empathy
* Address product/service issues and escalate unresolved concerns
* Update customer records and log interactions with accuracy
* Recommend FAB products and services based on customer needs
* Contribute to upselling and lead generation for banking products
* Support special tasks assigned by team leaders or managers
* Maintain compliance with FAB policies and regulatory standards
* Adhere to scheduled shifts and support unplanned duty calls as needed
* Ensure data confidentiality and service excellence in all interactions
Job Requirements
* High School diploma (mandatory)
* 0 to 2 years of relevant experience in customer service, preferably in the banking sector
* Strong communication skills in English and Arabic
* Knowledge of banking products and customer service protocols
* Ability to handle pressure, work in shifts, and maintain accuracy
* Good listening, documentation, and phone-handling skills
* High attention to detail and a positive, team-focused attitude
What We Offer
* A collaborative and inclusive work culture
* Continuous training and skill development
* Career progression opportunities within the largest bank in the UAE
* Competitive compensation and benefits package
About the Company
First Abu Dhabi Bank (FAB) is the UAE’s largest bank and one of the world’s largest and safest financial institutions. With a presence across five continents, FAB offers an inclusive environment that values cultural knowledge, innovation, and integrity. At FAB, you’ll be empowered to grow your career and make a real difference.
