As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals....

Customer Service Executive - Private Client Services

Job Overview
First Abu Dhabi Bank (FAB), the UAE\'s largest and one of the world\'s most secure financial institutions, is hiring a Customer Service Executive to deliver efficient and high-quality support to Private Client Group (PCG) customers. This role focuses on resolving customer queries promptly while ensuring full compliance with internal policies and regulatory standards.

Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 10000-13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time

Job Overview
As a key customer-facing role, the Customer Service Executive provides operational and administrative support to PCG clients in collaboration with internal teams. The position demands strong communication, attention to process controls, and a commitment to enhancing client satisfaction.

Key Responsibilities

* Resolve client inquiries with a high level of accuracy and professionalism
* Ensure full compliance with FAB policies, SOPs, and regulatory standards
* Review and maintain process controls and SOP documentation as required
* Collaborate with Relationship Managers to deliver seamless service to PCG clients
* Maintain strict confidentiality and safeguard customer documents and records
* Educate clients on banking services and self-service options to improve their experience
* Contribute to continuous improvement by identifying process enhancements
* Handle customer support across channels including email, phone, and in-person interactions
* Prepare reports on service metrics and client interactions for internal review
* Participate in cross-functional projects and initiatives to improve customer service delivery

Job Requirements

* Bachelor’s degree or higher diploma in a related field
* Minimum 2 years of experience in banking, preferably in client service or operations roles
* Solid understanding of banking procedures and operational risk controls
* Excellent communication and interpersonal skills
* Ability to manage client queries under pressure and maintain service quality
* Proficient in handling confidential information and documentation
* Strong organizational and reporting abilities

What We Offer

* A supportive and inclusive work environment at the UAE’s leading financial institution
* Opportunities for skill development and career advancement
* Competitive salary and performance-based incentives
* A platform to contribute to client satisfaction and long-term relationship building

About the Company
FAB is the UAE’s largest bank and one of the most secure financial institutions in the world. Through its robust Personal and Corporate Banking offerings, FAB delivers innovation, security, and tailored solutions to customers across global markets. The bank is committed to sustainable growth, operational excellence, and creating value for its employees, clients, and communities.

Job Title Customer Service Executive - Private Client Services Job Description Customer Service Executive - Private Client Services Job Overview First Abu Dhabi Bank (FAB), the UAE\'s largest and one of the world\'s most secure financial institutions, is hiring a Customer Service Executive to deliver efficient and high-quality support to Private Client Group (PCG) customers. This role focuses on resolving customer queries promptly while ensuring full compliance with internal policies and regulatory standards. Job Location: Abu Dhabi, UAE Industry: Banking Function: Customer Service Salary: 10000-13000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Job Overview As a key customer-facing role, the Customer Service Executive provides operational and administrative support to PCG clients in collaboration with internal teams. The position demands strong communication, attention to process controls, and a commitment to enhancing client satisfaction. Key Responsibilities * Resolve client inquiries with a high level of accuracy and professionalism * Ensure full compliance with FAB policies, SOPs, and regulatory standards * Review and maintain process controls and SOP documentation as required * Collaborate with Relationship Managers to deliver seamless service to PCG clients * Maintain strict confidentiality and safeguard customer documents and records * Educate clients on banking services and self-service options to improve their experience * Contribute to continuous improvement by identifying process enhancements * Handle customer support across channels including email, phone, and in-person interactions * Prepare reports on service metrics and client interactions for internal review * Participate in cross-functional projects and initiatives to improve customer service delivery Job Requirements * Bachelor’s degree or higher diploma in a related field * Minimum 2 years of experience in banking, preferably in client service or operations roles * Solid understanding of banking procedures and operational risk controls * Excellent communication and interpersonal skills * Ability to manage client queries under pressure and maintain service quality * Proficient in handling confidential information and documentation * Strong organizational and reporting abilities What We Offer * A supportive and inclusive work environment at the UAE’s leading financial institution * Opportunities for skill development and career advancement * Competitive salary and performance-based incentives * A platform to contribute to client satisfaction and long-term relationship building About the Company FAB is the UAE’s largest bank and one of the most secure financial institutions in the world. Through its robust Personal and Corporate Banking offerings, FAB delivers innovation, security, and tailored solutions to customers across global markets. The bank is committed to sustainable growth, operational excellence, and creating value for its employees, clients, and communities. Post Details

Job Start Date 1970-01-01 Salary from 10000.00 Salary to 13000.00 Number of Vacancies 1 Location Job Location -> UAE Abdu Dhabi Location City Abu Dhabi

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Banking Job Function Job Functions -> Customer Servic Employers Details Company First Abu Dhabi Bank Contact Person HR Manager Designation HR Manager Telephone +971 2 681 1511 Email atyourservicebankfab.com