Customer Service Officer – Branch Banking
Posted date [2026-03-27]
(ID: 43137)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Snapshot
* Role: Customer Service Officer Branch Banking
* Location: Abu Dhabi UAE
* Industry: Banking
* Experience: 2+ years
* Job Type: Full-time
Position Overview
Customer Service Officer – Branch Banking in Abu Dhabi UAE within the Banking industry is an active hiring opportunity for professionals delivering front-line customer service and sales support. This role focuses on enhancing customer experience, processing banking transactions, and driving product adoption through effective client engagement.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Service
Salary: 7000-11000
(Estimated salary range based on similar jobs in Abu Dhabi;
please confirm the final offer with the employer.)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This role serves as the primary contact point for customers within the branch, ensuring smooth service delivery and accurate transaction handling. It supports both operational efficiency and revenue growth by combining customer service excellence with sales support responsibilities.
Key Responsibilities
* Deliver high-quality customer service by handling queries, requests, and complaints professionally
* Process account openings, product onboarding, and service transactions with accuracy and compliance
* Promote and cross-sell banking products including loans, credit cards, and deposit solutions
* Identify customer needs and recommend suitable financial products and services
* Generate leads through walk-in customers, referrals, and direct engagement
* Ensure timely resolution of service requests within defined service level agreements
* Maintain strong customer relationships through proactive communication and support
* Educate customers on digital banking channels and self-service options
* Ensure all documentation and transactions comply with internal policies and regulatory standards
* Maintain operational discipline including secure document handling and audit readiness
Ideal Profile
* High school diploma or degree in Business, Finance, or related field
* Minimum 2+ years of experience in banking customer service or sales roles
* Strong understanding of retail banking products and services
* Ability to handle customer interactions with professionalism and confidence
* Good problem-solving and multitasking abilities
* Strong communication and interpersonal skills
Skills Set
* Customer service and relationship management
* Banking operations and product knowledge
* Sales and cross-selling techniques
* Compliance and regulatory awareness
* MS Office and banking systems
* Communication and problem-solving
Why Join Us
* Opportunity to work in a customer-facing role within a leading bank
* Exposure to retail banking products and branch operations
* Career growth in sales, service, and banking operations
* Performance-driven environment with clear targets
* Stable role with structured training and development
About the Company
First Abu Dhabi Bank is the UAE’s largest financial institution, delivering comprehensive retail and corporate banking services. The bank focuses on customer experience, innovation, and operational excellence to provide high-quality financial solutions across the region.
