Customer Service Officer - Islamic Banking Branch
Posted date [2026-04-27]
(ID: 44579)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Snapshot
Role: Customer Service Officer - Islamic Banking Branch
Location: Abu Dhabi, United Arab Emirates
Industry: Banking
Function: Customer Service
Experience: 3+ years
Job Type: Full-time
Position Overview
Customer Service Officer - Islamic Banking Branch in Abu Dhabi, United Arab Emirates is a strong hiring opportunity within the Banking industry for professionals specializing in Customer Service and Islamic banking operations. This role supports First Abu Dhabi Bank by delivering exceptional branch customer service, processing transactions accurately, supporting daily branch operations, and improving customer adoption of digital banking platforms.
Job Details
Country: United Arab Emirates
City: Abu Dhabi
Industry: Banking
Function: Customer Service
Salary: 9000-14000
ONLY if salary is NOT provided: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This position is responsible for serving Islamic banking customers in a professional and customer-centric manner while supporting branch leadership in day-to-day operations. The selected professional will manage customer requests, ensure error-free transactions, generate sales leads, and improve branch service efficiency through strong customer engagement and digital banking support.
Key Responsibilities
* Welcome and assist Islamic banking customers with a professional and customer-focused service approach
* Support the Branch Manager and Assistant Manager in daily branch operations and service delivery
* Process customer transactions accurately and within required timelines while maintaining zero-error standards
* Ensure all branch transactions, documentation, and follow-up activities are completed efficiently and correctly
* Encourage customers to use digital banking platforms and educate them on mobile app usage and self-service channels
* Receive and process customer requests within predefined service timelines and operational standards
* Generate leads and referrals from walk-in customers for banking products and services
* Respond promptly to customer and operations-related queries received through branch and other service channels
* Maintain up-to-date knowledge of products, banking policies, and operational procedures
* Ensure customers are served within the average service time target of 20 minutes
* Engage with waiting customers proactively and maintain a positive branch experience
* Ensure proper record control and secure maintenance of customer documents, signed agreements, and branch records
* Follow FAB guidelines and standard operating procedures for all branch processes and controls
* Support implementation of branch change initiatives and service improvement activities
* Work closely with branch leadership to achieve assigned targets and customer satisfaction goals
Ideal Profile
* Bachelor’s degree in Accounting, Finance, Business Administration, or related discipline
* Minimum 3 years of relevant experience in the banking sector
* Strong familiarity with bank products, branch operations, and customer service procedures
* Good understanding of Islamic banking products and branch service expectations is preferred
* Strong transaction handling accuracy and documentation discipline
* Good communication and interpersonal skills with a customer-first mindset
* Ability to work in a fast-paced branch environment while maintaining service quality
* Strong attention to detail and compliance with internal policies and procedures
Skills Set
* Customer Service
* Islamic banking operations
* Branch operations
* Customer relationship management
* Transaction processing
* Digital banking support
* Lead generation
* Documentation control
* Banking compliance
* Service quality management
Why Join Us
* Join one of the UAE’s leading financial institutions with a strong Islamic banking presence
* Work directly with customers in a dynamic branch banking environment
* Gain strong exposure to branch operations, customer engagement, and digital banking transformation
* Competitive salary package with strong long-term career progression opportunities
* Collaborate with experienced branch leadership and banking professionals
* Build a stable and rewarding banking career with a bank known for trust, service excellence, and innovation
About the Company
First Abu Dhabi Bank is the UAE’s largest bank and one of the world’s leading financial institutions, providing a full range of corporate, retail, investment, and private banking services. Headquartered in Abu Dhabi, FAB combines strong regional expertise with global reach, delivering innovative financial solutions and trusted customer relationships across the Middle East and international markets.
