Customer Service Officer – Retail Banking Sales
Posted date [2026-03-23]
(ID: 43004)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Snapshot
* Role: Customer Service Officer Retail Banking
* Location: Abu Dhabi UAE
* Industry: Banking
* Experience: 2+ years
* Job Type: Full-time
Position Overview
Customer Service Officer – Retail Banking Sales Abu Dhabi UAE banking role offers a frontline opportunity for professionals to deliver high-quality customer service while supporting sales growth in a branch environment. The bank is actively hiring candidates with strong customer interaction, product knowledge, and service delivery skills to enhance client satisfaction and operational efficiency.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Service
Salary: 6000-9000
(Estimated salary range based on similar jobs in Abu Dhabi;
please confirm the final offer with the employer.)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This role serves as the primary point of contact for customers within the branch, ensuring smooth onboarding, transaction processing, and service support. It plays a key role in balancing customer experience with sales contribution while maintaining strict compliance with banking policies and regulatory standards.
Key Responsibilities
* Deliver accurate and timely customer service across account opening, product onboarding, and service requests
* Promote and cross-sell banking products including loans, credit cards, and liability accounts
* Identify customer needs and recommend suitable financial solutions
* Generate leads through walk-in customers, referrals, and proactive engagement
* Achieve service KPIs including NPS, turnaround times, and customer satisfaction metrics
* Handle customer queries and complaints professionally, ensuring timely resolution
* Process account opening forms and financial applications with accuracy and compliance
* Ensure all documentation meets regulatory and internal policy requirements
* Educate customers on digital banking channels and self-service options
* Maintain strong relationships with customers to improve retention and loyalty
* Support branch sales targets and contribute to revenue growth
* Adhere to operational risk controls, compliance standards, and information security policies
Ideal Profile
* High school diploma or degree in business, finance, or related discipline
* Minimum 2+ years of experience in banking, customer service, or sales roles
* Strong knowledge of retail banking products and services
* Experience in handling customer interactions in a fast-paced environment
* Good understanding of compliance and regulatory requirements
* Strong communication and interpersonal skills
* Ability to manage multiple tasks with attention to detail
Skills Set
* Customer service and relationship management
* Sales and cross-selling techniques
* Retail banking product knowledge
* Transaction processing and documentation
* CRM and digital banking platforms
* Communication and problem-solving skills
* Compliance and operational awareness
Why Join Us
* Opportunity to work in a leading UAE bank with strong market presence
* Role combines customer service and sales growth exposure
* High demand position in retail banking sector
* Career progression into sales, relationship management, or branch leadership
* Structured and customer-focused work environment
About the Company
First Abu Dhabi Bank is the UAE’s largest financial institution, headquartered in Abu Dhabi, delivering innovative retail and corporate banking services with a strong focus on customer experience, operational excellence, and sustainable growth across regional and global markets.
