Customer Service Representative Call Center - Abu Dhabi UAE Job Vacancy in UAE Abdu Dhabi
Posted date [2025-05-21]
(ID: 34983)
 |
As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Customer Service Representative Call Center - Abu Dhabi UAE
Job Overview
First Abu Dhabi Bank is hiring Customer Service Representatives for its Call Center operations in Abu Dhabi, UAE. This entry-level role is focused on delivering excellent service to customers through inbound and outbound calls, resolving product inquiries, and maintaining high-quality service standards. Bilingual candidates with strong communication skills in English and Arabic are encouraged to apply.
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time
Job Overview
The Customer Service Representative Call Center - Abu Dhabi UAE is responsible for handling incoming customer calls, resolving inquiries, and maintaining service excellence in alignment with FAB’s standards. The role also contributes to lead generation and cross-selling of bank products, while maintaining the confidentiality of customer data and ensuring regulatory compliance.
Key Responsibilities
* Answer inbound calls and provide accurate information on bank products and services
* Resolve customer complaints or escalate issues according to defined protocols
* Identify customer needs and recommend appropriate products or services
* Maintain detailed call records and update customer service requests and notes
* Meet performance targets related to customer satisfaction and call quality
* Contribute to business growth by generating leads and upselling FAB products
* Follow all policies related to customer data protection and service delivery
* Support operational coverage by adapting to shift changes and unplanned floor requirements
* Ensure punctuality and adherence to internal policies and professional conduct
* Participate in special assignments or tasks as delegated by supervisors or team leads
Job Requirements
* High school diploma or equivalent (bachelor’s degree is a plus)
* 0 to 2 years of experience in customer service, preferably in the banking sector
* Strong verbal communication skills in both English and Arabic
* Ability to handle high call volumes while maintaining service quality
* Proficiency in documenting call outcomes and handling CRM systems
* Customer-focused with a problem-solving mindset and positive attitude
* Willingness to work flexible hours and scheduled shifts
What We Offer
* Entry-level opportunity at the UAE’s largest and most secure financial institution
* Supportive work environment and training for career development
* Opportunity to gain banking experience and grow into other business areas
* Competitive monthly salary and benefits package
About the Company
First Abu Dhabi Bank is the UAE’s largest bank and one of the most secure and trusted financial institutions in the region. Headquartered in Abu Dhabi, FAB provides a full range of financial solutions, products, and services to individuals and businesses. With a strong global presence and commitment to innovation, FAB supports growth and development across the markets it serves.
Job Overview
First Abu Dhabi Bank is hiring Customer Service Representatives for its Call Center operations in Abu Dhabi, UAE. This entry-level role is focused on delivering excellent service to customers through inbound and outbound calls, resolving product inquiries, and maintaining high-quality service standards. Bilingual candidates with strong communication skills in English and Arabic are encouraged to apply.
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time
Job Overview
The Customer Service Representative Call Center - Abu Dhabi UAE is responsible for handling incoming customer calls, resolving inquiries, and maintaining service excellence in alignment with FAB’s standards. The role also contributes to lead generation and cross-selling of bank products, while maintaining the confidentiality of customer data and ensuring regulatory compliance.
Key Responsibilities
* Answer inbound calls and provide accurate information on bank products and services
* Resolve customer complaints or escalate issues according to defined protocols
* Identify customer needs and recommend appropriate products or services
* Maintain detailed call records and update customer service requests and notes
* Meet performance targets related to customer satisfaction and call quality
* Contribute to business growth by generating leads and upselling FAB products
* Follow all policies related to customer data protection and service delivery
* Support operational coverage by adapting to shift changes and unplanned floor requirements
* Ensure punctuality and adherence to internal policies and professional conduct
* Participate in special assignments or tasks as delegated by supervisors or team leads
Job Requirements
* High school diploma or equivalent (bachelor’s degree is a plus)
* 0 to 2 years of experience in customer service, preferably in the banking sector
* Strong verbal communication skills in both English and Arabic
* Ability to handle high call volumes while maintaining service quality
* Proficiency in documenting call outcomes and handling CRM systems
* Customer-focused with a problem-solving mindset and positive attitude
* Willingness to work flexible hours and scheduled shifts
What We Offer
* Entry-level opportunity at the UAE’s largest and most secure financial institution
* Supportive work environment and training for career development
* Opportunity to gain banking experience and grow into other business areas
* Competitive monthly salary and benefits package
About the Company
First Abu Dhabi Bank is the UAE’s largest bank and one of the most secure and trusted financial institutions in the region. Headquartered in Abu Dhabi, FAB provides a full range of financial solutions, products, and services to individuals and businesses. With a strong global presence and commitment to innovation, FAB supports growth and development across the markets it serves.
