Customer Service Representative - Call Center Support Dubai
Posted date [2025-07-28]
(ID: 36481)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Description and Requirements
Customer Service Representative - Call Center Support DubaiPosition Overview
First Abu Dhabi Bank (FAB) is hiring a Customer Service Representative to deliver high-quality call center support while upholding service excellence, confidentiality, and compliance standards. This role focuses on resolving customer inquiries, promoting products, and ensuring a seamless customer experience in alignment with FAB’s values and service goals.
Job Details
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 5000-6500 monthly (Market estimated)
Gender: Any
Candidate Nationality: UAE Nationals only (with valid family book)
Job Type: Full-time
What You’ll Do
* Handle inbound and outbound calls with professionalism and efficiency, adhering to service quality standards
* Resolve customer complaints within defined authority limits or escalate when necessary
* Provide accurate product and service information to enhance customer experience and satisfaction
* Identify customer needs and recommend FAB products or services accordingly
* Record and
update customer interactions, requests, and complaints accurately in the system
* Maintain data confidentiality and comply with internal policies and regulatory guidelines
* Support sales initiatives by generating leads and upselling FAB offerings during customer interactions
* Adapt to flexible shift schedules and provide support during high-demand periods
* Participate in team meetings and tasks assigned by supervisors to support departmental goals
Ideal Profile
* High school diploma or equivalent qualification
* 0–2 years of experience in banking or call center customer service roles
* Fluent in English and Arabic (verbal and written)
* Excellent phone etiquette, active listening, and problem-solving skills
* Proficient in maintaining accurate documentation and handling confidential data
* Must hold a valid UAE National family book (mandatory)
Why Join Us
Be part of the UAE’s #1 bank where innovation meets service excellence. At FAB, you’ll contribute to an impactful customer-first culture while developing your skills in a dynamic financial environment.
About the Company
First Abu Dhabi Bank (FAB) is the Middle East’s leading financial institution, delivering innovative banking solutions, world-class service, and a commitment to excellence that drives growth and success for clients and employees alike.
* Maintain data confidentiality and comply with internal policies and regulatory guidelines
* Support sales initiatives by generating leads and upselling FAB offerings during customer interactions
* Adapt to flexible shift schedules and provide support during high-demand periods
* Participate in team meetings and tasks assigned by supervisors to support departmental goals
Ideal Profile
* High school diploma or equivalent qualification
* 0–2 years of experience in banking or call center customer service roles
* Fluent in English and Arabic (verbal and written)
* Excellent phone etiquette, active listening, and problem-solving skills
* Proficient in maintaining accurate documentation and handling confidential data
* Must hold a valid UAE National family book (mandatory)
Why Join Us
Be part of the UAE’s #1 bank where innovation meets service excellence. At FAB, you’ll contribute to an impactful customer-first culture while developing your skills in a dynamic financial environment.
About the Company
First Abu Dhabi Bank (FAB) is the Middle East’s leading financial institution, delivering innovative banking solutions, world-class service, and a commitment to excellence that drives growth and success for clients and employees alike.
