Dialer Operations Analyst – Collections Technology
Posted date [2026-04-02]
(ID: 43324)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Snapshot
* Role: Dialer Operations Analyst
* Location: Abu Dhabi UAE
* Industry: Banking
* Experience: 4-8 years
* Job Type: Full-time
Position Overview
Dialer Operations Analyst – Collections Technology role in Abu Dhabi UAE within the Banking and Financial Services industry is a specialized opportunity focused on dialer system management, campaign optimization, and performance analytics in collections operations. This hiring role targets professionals who can enhance outbound campaign efficiency, ensure compliance, and drive data-based decision making in a fast-paced call center environment.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Data Entry-Order Processing
Salary: 12000-18000 monthly
(Estimated salary range based on similar jobs in Abu Dhabi; please confirm the final offer with the employer.)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This role supports collections and customer contact operations by managing dialer systems, optimizing campaign performance, and ensuring regulatory compliance. It plays a key role in improving operational efficiency, maximizing agent productivity, and delivering consistent performance insights for business decision-making.
Key Responsibilities
* Manage daily dialer operations including campaign setup, execution, and monitoring
* Ensure call campaigns start on time and operate efficiently throughout the day
* Analyze dialer performance metrics and recommend improvements
* Adjust dialing modes and campaign strategies based on performance data
* Monitor agent activity to ensure productivity and minimize idle time
* Track and validate dialer data, ensuring accuracy in reporting systems
* Develop reports and dashboards for real-time and historical performance analysis
* Identify and resolve system issues in coordination with IT and telephony teams
* Ensure compliance with regulatory requirements and internal policies
* Support implementation of system upgrades, enhancements, and process improvements
* Collaborate with stakeholders to align operational strategies and improve outcomes
Ideal Profile
* Experience in collections call center or dialer operations environment
* Strong understanding of outbound dialing systems and campaign management
* Ability to analyze complex data and identify performance trends
* Knowledge of regulatory requirements related to collections and customer contact
* Strong communication and reporting skills
* Ability to manage multiple priorities in a fast-paced environment
Skills Set
* Dialer systems and campaign management
* Data analysis and performance reporting
* Call center operations and productivity monitoring
* Compliance including KYC and AML awareness
* Excel, Power BI, and reporting tools
* Problem-solving and technical troubleshooting
Why Join Us
* Opportunity to work in advanced collections and operations technology
* Exposure to data-driven performance optimization strategies
* High-impact role improving operational efficiency and customer engagement
* Career growth within banking operations and analytics
* Collaborative environment with cross-functional teams
About the Company
First Abu Dhabi Bank is the UAE’s largest financial institution, known for its operational excellence, innovation in banking services, and commitment to delivering secure and efficient financial solutions across all customer segments.
