Digital Service Champion – UAE Nationals – First Abu Dhabi Bank – Abu Dhabi, UAE
Posted date [2026-02-07]
(ID: 41444)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Digital Service Champion – UAE Nationals – First Abu Dhabi Bank – Abu Dhabi, UAE
Position Overview
The Digital Service Champion role at First Abu Dhabi Bank in Abu Dhabi is a customer-facing position focused on delivering a seamless and positive digital and branch experience by acting as the first point of contact and supporting customers with everyday banking needs.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Servic
Salary: 7000–9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: UAE Nationals
Job Type: Full-time
Key Responsibilities
* Act as the first point of contact for customers and provide a welcoming, professional service
* Understand customer needs and guide them through basic banking transactions
* Support customers in using digital banking channels and self-service solutions
* Provide accurate information on banking products, services, and processes
* Resolve routine customer queries efficiently or escalate when required
* Promote digital adoption to enhance customer convenience and experience
* Maintain high service standards aligned with bank policies and customer care guidelines
* Ensure compliance with operational, security, and service procedures at all times
Ideal Profile
* UAE National with a customer-focused mindset
* Strong communication and interpersonal skills
* Ability to engage confidently with customers in a fast-paced environment
* Willingness to learn banking products, digital tools, and service processes
* Team-oriented approach with a positive and proactive attitude
* Basic computer and digital literacy skills
Why Join Us
* Frontline role within the UAE’s largest banking institution
* Opportunity to build a strong foundation in customer service and digital banking
* Supportive team environment with structured training
* Clear career development pathways within the banking sector
* Competitive compensation aligned with entry-level banking roles
About the Company
First Abu Dhabi Bank is the largest financial institution in the UAE and one of the world’s safest banks, delivering comprehensive corporate, retail, and digital banking services. Headquartered in Abu Dhabi, FAB is committed to customer excellence, innovation, and developing national talent across its branch and digital banking network.
Position Overview
The Digital Service Champion role at First Abu Dhabi Bank in Abu Dhabi is a customer-facing position focused on delivering a seamless and positive digital and branch experience by acting as the first point of contact and supporting customers with everyday banking needs.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Servic
Salary: 7000–9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: UAE Nationals
Job Type: Full-time
Key Responsibilities
* Act as the first point of contact for customers and provide a welcoming, professional service
* Understand customer needs and guide them through basic banking transactions
* Support customers in using digital banking channels and self-service solutions
* Provide accurate information on banking products, services, and processes
* Resolve routine customer queries efficiently or escalate when required
* Promote digital adoption to enhance customer convenience and experience
* Maintain high service standards aligned with bank policies and customer care guidelines
* Ensure compliance with operational, security, and service procedures at all times
Ideal Profile
* UAE National with a customer-focused mindset
* Strong communication and interpersonal skills
* Ability to engage confidently with customers in a fast-paced environment
* Willingness to learn banking products, digital tools, and service processes
* Team-oriented approach with a positive and proactive attitude
* Basic computer and digital literacy skills
Why Join Us
* Frontline role within the UAE’s largest banking institution
* Opportunity to build a strong foundation in customer service and digital banking
* Supportive team environment with structured training
* Clear career development pathways within the banking sector
* Competitive compensation aligned with entry-level banking roles
About the Company
First Abu Dhabi Bank is the largest financial institution in the UAE and one of the world’s safest banks, delivering comprehensive corporate, retail, and digital banking services. Headquartered in Abu Dhabi, FAB is committed to customer excellence, innovation, and developing national talent across its branch and digital banking network.
