Director Cards and Loyalty Technology
Posted date [2026-05-04]
(ID: 44838)
 |
As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Snapshot
* Role: Director Cards and Loyalty Technology
* Location: Abu Dhabi, UAE
* Industry: Banking
* Function: Information Technology
* Experience: 12+ years overall experience, including 8+ years in cards technology domain
* Job Type: Full-time
Position Overview
Director Cards and Loyalty Technology in Abu Dhabi, UAE is a senior Banking technology leadership role focused on cards platforms, loyalty systems, Islamic product delivery, technology modernization, cloud-native architecture, governance, vendor management, and digital customer journey enablement. The position supports First Abu Dhabi Bank (FAB) by defining and executing the Cards and Loyalty technology roadmap while ensuring secure, scalable, compliant, and business-aligned technology delivery.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Information Technology
Salary: 45000-65000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Define and execute the technology roadmap for Cards and Loyalty in line with reference architecture, enterprise standards, and business strategy.
* Lead the design, development, and deployment of Islamic banking products within the cards and loyalty technology domain.
* Provide leadership and direction to technology teams supporting cards platforms, loyalty solutions, and related digital banking capabilities.
* Collaborate with product, operations, compliance, architecture, security, infrastructure, and other IT teams to deliver seamless and compliant customer journeys.
* Oversee modernization of legacy systems and support migration toward cloud-native architectures where applicable.
* Ensure robust IT governance, technology risk management, security alignment, and compliance with internal and external regulations.
* Monitor and manage technology budgets, vendor contracts, delivery commitments, and service level agreements.
* Track and report key scorecard indicators, including audit observations, risk items, delivery performance, service health, and operational stability.
* Champion innovation, agility, continuous improvement, and practical modernization across the technology function.
* Drive collaboration between enterprise architecture, cyber security, infrastructure, application delivery, and business stakeholders.
* Ensure cards and loyalty systems support reliability, scalability, customer experience, compliance requirements, and business growth.
* Review delivery risks, dependencies, vendor performance, and operational issues to ensure timely resolution.
* Support platform resilience, secure technology design, production stability, and effective incident prevention practices.
* Guide technology teams in adopting best practices for solution design, delivery governance, documentation, and stakeholder communication.
* Align product delivery with FAB’s Islamic banking requirements, regulatory expectations, and customer service standards.
Ideal Profile
* 12+ years of overall technology experience, including at least 8+ years in cards technology, loyalty platforms, digital banking, or related financial services technology domains.
* Strong understanding of cards systems, loyalty platforms, Islamic banking product delivery, payment technology, and customer journey enablement.
* Proven experience leading technology teams in a regulated Banking environment.
* Strong background in technology roadmap planning, platform modernization, architecture alignment, vendor management, and budget control.
* Experience with legacy system transformation and cloud-native architecture migration is highly valuable.
* Good knowledge of IT governance, audit requirements, operational risk, security controls, compliance expectations, and regulatory standards.
* Ability to work effectively with product, operations, compliance, enterprise architecture, cyber security, infrastructure, and external vendors.
* Strong leadership skills with the ability to guide teams, resolve dependencies, and manage complex technology delivery priorities.
* Excellent communication and stakeholder management skills for senior leadership reporting and cross-functional collaboration.
* Innovation-focused mindset with practical judgment, delivery discipline, and strong attention to operational resilience.
Skills Set
* Cards technology leadership
* Loyalty platform management
* Islamic banking product delivery
* Technology roadmap execution
* Digital banking systems
* Legacy system modernization
* Cloud-native architecture
* IT governance
* Technology risk management
* Vendor contract management
* SLA management
* Budget management
* Audit item tracking
* Risk item reporting
* Enterprise architecture alignment
* Cyber security coordination
* Infrastructure collaboration
* Product and operations partnership
* Customer journey enablement
* Platform resilience
* Stakeholder management
* Technology team leadership
Why Join Us
* Lead a strategic Cards and Loyalty technology function within a major Banking institution in Abu Dhabi, UAE.
* Work on high-impact digital banking platforms that support customer engagement, Islamic products, loyalty growth, and modern payment experiences.
* Build senior exposure across product, operations, compliance, architecture, security, infrastructure, vendors, and technology leadership.
* Shape modernization, cloud adoption, governance, and platform resilience for critical banking systems.
* Join a trusted financial institution where secure technology, innovation, customer experience, and disciplined execution support long-term growth.
About the Company
First Abu Dhabi Bank (FAB) is the UAE’s largest bank and a leading financial institution headquartered in Abu Dhabi. FAB provides retail, corporate, Islamic, investment, global markets, transaction banking, cards, loyalty, and digital banking services through a strong regional and international network, combining financial strength, secure technology, innovation, governance, and customer-focused solutions to support individuals, businesses, and communities.
