IT Support Specialist
Posted date [2026-04-27]
(ID: 44560)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Snapshot
Role: IT Support Specialist
Location: Abu Dhabi, United Arab Emirates
Industry: Banking
Function: Information Technology
Experience: 3 to 5 years
Job Type: Full-time
Position Overview
IT Support Specialist in Abu Dhabi, United Arab Emirates is a strong hiring opportunity within the Banking industry for professionals specializing in Information Technology and end-user support services. This role supports First Abu Dhabi Bank Asset Management by ensuring reliable day-to-day IT operations, smooth system performance, secure access management, and strong technical support for business users across devices, applications, and infrastructure.
Job Details
Country: United Arab Emirates
City: Abu Dhabi
Industry: Banking
Function: Information Technology
Salary: 9000-14000
ONLY if salary is NOT provided: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This position is responsible for maintaining stable IT operations by supporting end-user devices, resolving technical issues, and ensuring secure and efficient access to systems and applications. The selected professional will help improve productivity across teams by delivering responsive IT support and maintaining technology infrastructure aligned with business and regulatory standards.
Key Responsibilities
* Provide day-to-day IT support to ensure smooth functioning of systems, devices, and infrastructure
* Support setup, maintenance, and troubleshooting of laptops, desktops, mobile devices, printers, and applications
* Deliver L1 and L2 technical support for hardware, software, and network-related issues both on-site and remotely
* Manage user onboarding, offboarding, access provisioning, and system configuration processes
* Install, configure, update, and maintain IT systems, business applications, and end-user tools
* Monitor system performance and ensure reliable operation of IT systems supporting business teams
* Maintain IT security controls, access management, and endpoint compliance in line with internal standards
* Use IT service management tools such as ServiceNow to track incidents, service requests, and resolutions
* Maintain accurate IT asset inventory documentation and lifecycle records
* Collaborate with internal stakeholders and business lines to align IT support with operational needs
* Support digital adoption targets, business KPIs, and continuous optimization of technology infrastructure
* Stay updated with cybersecurity practices, regulatory requirements, and IT governance standards
Ideal Profile
* Bachelor’s degree in Information Technology, Computer Science, or related discipline
* Minimum 3 to 5 years of experience in IT support, infrastructure support, or end-user services
* Strong knowledge of Windows environments, Office 365, endpoints, and basic networking
* Experience using IT service management tools such as ServiceNow or similar platforms
* Basic understanding of cybersecurity principles and access management controls
* Strong troubleshooting and problem-solving skills with high responsiveness to user requests
* Ability to manage multiple support requests and prioritize effectively in a fast-paced environment
Skills Set
* Information Technology
* L1 and L2 support
* Windows and Office 365
* ServiceNow support
* Endpoint management
* User onboarding and access provisioning
* Hardware and software troubleshooting
* Network issue resolution
* IT asset management
* Cybersecurity and access control
Why Join Us
* Join one of the UAE’s leading financial institutions with strong technology and innovation focus
* Work in a stable and professional environment supporting critical banking operations
* Gain valuable exposure across enterprise IT systems and digital transformation projects
* Competitive salary package with strong long-term career development opportunities
* Collaborate with experienced technology and business teams across asset management operations
* Build a rewarding IT career with a bank known for excellence, security, and financial leadership
About the Company
First Abu Dhabi Bank is the UAE’s largest bank and one of the world’s leading financial institutions, providing a full range of corporate, retail, investment, and private banking services. Headquartered in Abu Dhabi, FAB combines strong regional expertise with global reach, delivering innovative financial solutions and trusted customer relationships across the Middle East and international markets.
