Job Type: Full-time
Posted date [2026-07-08]
(ID: 47737)
 |
As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Description and Requirements
Payment Processor - OperationsJob Snapshot
Role: Payment Processor - Operations
Location: Abu Dhabi, United Arab Emirates
Industry: Banking
Function: Finance
Experience: Minimum 3 years in banking, including 2 years in payment operations
Job Type: Full-time
Position Overview
Payment Processor - Operations in Abu Dhabi, United Arab Emirates is a Banking opportunity focused on payment processing, transaction accuracy, operational risk control, reconciliations, record management, regulatory compliance, and service level delivery. The role supports First Abu Dhabi Bank (FAB) by processing assigned payment center activities in a cost-efficient and error-free manner while maintaining strong internal controls, timely turnaround, customer satisfaction, and adherence to bank and regulator standards.
Job Details
Country: United Arab Emirates
City: Abu Dhabi
Industry: Banking
Function: Finance
Salary: 10000-15000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The
Payment Processor - Operations will handle daily processing activities within a specific product or functional area of the Payment Center. This role is responsible for ensuring transactions are completed accurately, customer and internal instructions are followed, reconciliations are performed, records are maintained, and operational risks are minimized. The position requires strong processing discipline, attention to detail, compliance awareness, and the ability to support multiple desks and functions while maintaining high service standards.
Key Responsibilities
* Process assigned payment operations transactions accurately and within agreed service level timelines.
* Ensure all transactions are completed in line with customer instructions, internal requirements, and approved procedures.
* Minimize operational risk by validating transaction details and ensuring full compliance before processing.
* Follow departmental policies, standard operating procedures, regulatory guidelines, and applicable domestic and international norms.
* Undertake daily processing activities related to assigned payment products or sub-functions.
* Perform monthly reconciliations and follow up on outstanding items, tracers, discrepancies, and pending entries.
* Maintain strong housekeeping standards across reconciliations, records, trackers, documents, and processing files.
* Ensure hard copy, soft copy, and scanned records are managed, stored, and archived according to bank guidelines.
* Act as custodian for assigned security items and customer records where designated.
* Assist internal departments by providing required operational delivery and support functions.
* Prepare periodic reports, statements, and management information to support effective decision-making.
* Support zero operational loss targets by identifying, escalating, and resolving errors, near misses, income leakage risks, or high-risk issues.
* Maintain high turnaround time adherence and support internal customer satisfaction targets.
* Ensure there are no unauthorized breaches of policy, regulatory requirements, or standard operating procedures.
* Support audit readiness by maintaining accurate records and satisfactory control evidence.
* Contribute to process improvement ideas that enhance productivity, reduce cost, improve monitoring, and lower operational risk.
* Work with the line manager to introduce tools and controls that help identify and reduce operational risks within the unit.
* Participate in departmental, unit-level, and bank-wide initiatives as required.
* Support multi-desk and multi-function activities within the department when business needs require.
* Demonstrate FAB values, ethical conduct, confidentiality, and professional behaviour in all operational activities.
Ideal Profile
* Bachelor’s degree is required.
* Minimum 3 years of relevant experience in the banking sector.
* At least 2 years of experience in payment operations or a similar payment processing function with increasing responsibilities.
* Good understanding of banking operations, payment center processes, transaction controls, and service level requirements.
* Strong attention to detail with the ability to process transactions accurately and identify discrepancies quickly.
* Familiarity with reconciliations, tracers, record management, archival standards, and operational housekeeping.
* Good awareness of regulatory guidelines, internal procedures, compliance standards, and risk control requirements.
* Ability to work under pressure while maintaining processing quality, accuracy, and customer service standards.
* Strong follow-up skills for outstanding items, pending transactions, reconciliation breaks, and internal queries.
* Ability to prepare reports, statements, and management information accurately and on time.
* Team-oriented approach with the flexibility to support multiple desks, products, and operational functions.
* Professional mindset with commitment to zero operational loss, zero complaints, audit readiness, and continuous improvement.
Skills Set
* Payment operations
* Payment processing
* Banking operations
* Transaction processing
* Payment Center
* Operational risk control
* Transaction accuracy
* SLA adherence
* Turnaround time management
* Monthly reconciliations
* Outstanding item follow-up
* Tracer monitoring
* Record management
* Document archival
* Security item custody
* Customer records custody
* Internal controls
* Regulatory compliance
* SOP adherence
* Audit readiness
* Housekeeping controls
* Management information
* Periodic reporting
* Customer satisfaction
* Process improvement
* Error prevention
* Income leakage prevention
* Near miss reporting
* Multi-desk support
* Multi-function support
Why Join Us
This opportunity is well suited for a banking operations professional who wants to grow within Abu Dhabi’s Banking sector through hands-on exposure to payment processing, reconciliations, operational controls, risk monitoring, reporting, and service delivery. The role offers a structured environment where accuracy, compliance, process discipline, and continuous improvement directly support reliable banking operations and customer confidence.
About the Company
First Abu Dhabi Bank (FAB) is one of the UAE’s leading banking groups, offering retail banking, business banking, commercial banking, corporate banking, investment banking, global markets, asset management, trade finance, payments, and digital financial services. In Abu Dhabi, FAB supports customers, business lines, subsidiaries, and affiliates through strong centralized operations, disciplined risk oversight, secure transaction processing, and high standards of service quality.
Key Responsibilities
* Process assigned payment operations transactions accurately and within agreed service level timelines.
* Ensure all transactions are completed in line with customer instructions, internal requirements, and approved procedures.
* Minimize operational risk by validating transaction details and ensuring full compliance before processing.
* Follow departmental policies, standard operating procedures, regulatory guidelines, and applicable domestic and international norms.
* Undertake daily processing activities related to assigned payment products or sub-functions.
* Perform monthly reconciliations and follow up on outstanding items, tracers, discrepancies, and pending entries.
* Maintain strong housekeeping standards across reconciliations, records, trackers, documents, and processing files.
* Ensure hard copy, soft copy, and scanned records are managed, stored, and archived according to bank guidelines.
* Act as custodian for assigned security items and customer records where designated.
* Assist internal departments by providing required operational delivery and support functions.
* Prepare periodic reports, statements, and management information to support effective decision-making.
* Support zero operational loss targets by identifying, escalating, and resolving errors, near misses, income leakage risks, or high-risk issues.
* Maintain high turnaround time adherence and support internal customer satisfaction targets.
* Ensure there are no unauthorized breaches of policy, regulatory requirements, or standard operating procedures.
* Support audit readiness by maintaining accurate records and satisfactory control evidence.
* Contribute to process improvement ideas that enhance productivity, reduce cost, improve monitoring, and lower operational risk.
* Work with the line manager to introduce tools and controls that help identify and reduce operational risks within the unit.
* Participate in departmental, unit-level, and bank-wide initiatives as required.
* Support multi-desk and multi-function activities within the department when business needs require.
* Demonstrate FAB values, ethical conduct, confidentiality, and professional behaviour in all operational activities.
Ideal Profile
* Bachelor’s degree is required.
* Minimum 3 years of relevant experience in the banking sector.
* At least 2 years of experience in payment operations or a similar payment processing function with increasing responsibilities.
* Good understanding of banking operations, payment center processes, transaction controls, and service level requirements.
* Strong attention to detail with the ability to process transactions accurately and identify discrepancies quickly.
* Familiarity with reconciliations, tracers, record management, archival standards, and operational housekeeping.
* Good awareness of regulatory guidelines, internal procedures, compliance standards, and risk control requirements.
* Ability to work under pressure while maintaining processing quality, accuracy, and customer service standards.
* Strong follow-up skills for outstanding items, pending transactions, reconciliation breaks, and internal queries.
* Ability to prepare reports, statements, and management information accurately and on time.
* Team-oriented approach with the flexibility to support multiple desks, products, and operational functions.
* Professional mindset with commitment to zero operational loss, zero complaints, audit readiness, and continuous improvement.
Skills Set
* Payment operations
* Payment processing
* Banking operations
* Transaction processing
* Payment Center
* Operational risk control
* Transaction accuracy
* SLA adherence
* Turnaround time management
* Monthly reconciliations
* Outstanding item follow-up
* Tracer monitoring
* Record management
* Document archival
* Security item custody
* Customer records custody
* Internal controls
* Regulatory compliance
* SOP adherence
* Audit readiness
* Housekeeping controls
* Management information
* Periodic reporting
* Customer satisfaction
* Process improvement
* Error prevention
* Income leakage prevention
* Near miss reporting
* Multi-desk support
* Multi-function support
Why Join Us
This opportunity is well suited for a banking operations professional who wants to grow within Abu Dhabi’s Banking sector through hands-on exposure to payment processing, reconciliations, operational controls, risk monitoring, reporting, and service delivery. The role offers a structured environment where accuracy, compliance, process discipline, and continuous improvement directly support reliable banking operations and customer confidence.
About the Company
First Abu Dhabi Bank (FAB) is one of the UAE’s leading banking groups, offering retail banking, business banking, commercial banking, corporate banking, investment banking, global markets, asset management, trade finance, payments, and digital financial services. In Abu Dhabi, FAB supports customers, business lines, subsidiaries, and affiliates through strong centralized operations, disciplined risk oversight, secure transaction processing, and high standards of service quality.
