Liability Letters Officer - Customer Retention and Issuance Dubai
Posted date [2025-07-28]
(ID: 36482)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Liability Letters Officer - Customer Retention and Issuance Dubai
Position Overview
First Abu Dhabi Bank (FAB) is looking for a Liability Letters Officer to oversee the centralized process of issuing liability letters under retention. This role involves coordinating across departments, validating documents, ensuring timely delivery, and handling related customer inquiries to support seamless and compliant service delivery.
Job Details
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Administrative / Clerical
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
What You’ll Do
* Issue liability letters requested by customers under retention-related processes
* Review and verify all letter content including addressee, figures, and type of letter requested
* Coordinate with internal teams such as CAD, Retention, Branches, Contact Centre, and Complaints Team to manage workflow and service delivery
* Apply signing authority and ensure issued letters meet compliance and quality standards
* Update internal systems and maintain accurate documentation for all issued letters
* Collaborate with the mailroom team to ensure prompt and secure delivery of letters to customers
* Address and resolve complaints and inquiries related to letter issuance
* Ensure adherence to internal policies, procedures, and authorisation frameworks
* Contribute to client satisfaction by ensuring high service accuracy and responsiveness
Ideal Profile
* Minimum 2 years of experience in a similar banking role
* Strong understanding of liability letters, banking systems, and customer service protocols
* Good interpersonal, coordination, and negotiation skills
* Ability to assess financial records and align communication with customer needs
* Proficient in documentation, process compliance, and workflow tracking
* Team-oriented mindset with a client-focused approach
Why Join Us
Join an inclusive work culture where your ideas are valued and your contribution matters. FAB offers professional growth opportunities, team collaboration, and a trusted environment for continuous development.
About the Company
First Abu Dhabi Bank (FAB) is the UAE’s largest financial institution, combining regional expertise with global standards. With a strong commitment to service, innovation, and inclusivity, FAB empowers its employees and customers to grow stronger—together.
Position Overview
First Abu Dhabi Bank (FAB) is looking for a Liability Letters Officer to oversee the centralized process of issuing liability letters under retention. This role involves coordinating across departments, validating documents, ensuring timely delivery, and handling related customer inquiries to support seamless and compliant service delivery.
Job Details
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Administrative / Clerical
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
What You’ll Do
* Issue liability letters requested by customers under retention-related processes
* Review and verify all letter content including addressee, figures, and type of letter requested
* Coordinate with internal teams such as CAD, Retention, Branches, Contact Centre, and Complaints Team to manage workflow and service delivery
* Apply signing authority and ensure issued letters meet compliance and quality standards
* Update internal systems and maintain accurate documentation for all issued letters
* Collaborate with the mailroom team to ensure prompt and secure delivery of letters to customers
* Address and resolve complaints and inquiries related to letter issuance
* Ensure adherence to internal policies, procedures, and authorisation frameworks
* Contribute to client satisfaction by ensuring high service accuracy and responsiveness
Ideal Profile
* Minimum 2 years of experience in a similar banking role
* Strong understanding of liability letters, banking systems, and customer service protocols
* Good interpersonal, coordination, and negotiation skills
* Ability to assess financial records and align communication with customer needs
* Proficient in documentation, process compliance, and workflow tracking
* Team-oriented mindset with a client-focused approach
Why Join Us
Join an inclusive work culture where your ideas are valued and your contribution matters. FAB offers professional growth opportunities, team collaboration, and a trusted environment for continuous development.
About the Company
First Abu Dhabi Bank (FAB) is the UAE’s largest financial institution, combining regional expertise with global standards. With a strong commitment to service, innovation, and inclusivity, FAB empowers its employees and customers to grow stronger—together.
