Officer - End of Service Benefits
Posted date [2026-04-27]
(ID: 44552)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Snapshot
Role: Officer - End of Service Benefits
Location: Abu Dhabi, United Arab Emirates
Industry: Banking
Function: Banking-Mortgage Professionals
Experience: 2+ years
Job Type: Full-time
Position Overview
Officer - End of Service Benefits in Abu Dhabi, United Arab Emirates is a strong hiring opportunity within the Banking industry for professionals specializing in customer account processing, indemnities, and benefits release management. This role supports First Abu Dhabi Bank by reviewing and processing End of Service benefit releases while ensuring compliance, accuracy, and smooth coordination with the Indemnities and Retention team.
Job Details
Country: United Arab Emirates
City: Abu Dhabi
Industry: Banking
Function: Banking-Mortgage Professionals
Salary: 8000-12000
ONLY if salary is NOT provided: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This position is responsible for ensuring timely and accurate handling of customer End of Service benefit requests while maintaining strong compliance with internal banking controls and operational standards. The selected professional will help manage indemnity-related requirements, customer documentation, and transaction approvals to support efficient banking operations and service excellence.
Key Responsibilities
* Review customer requests related to End of Service benefit release processing
* Verify documentation accuracy and ensure all required approvals are completed before release
* Coordinate with the Indemnities and Retention team for all related operational requirements
* Ensure transactions are processed in line with internal banking policies and compliance standards
* Monitor customer accounts and validate release eligibility based on bank procedures
* Support timely resolution of pending cases and customer service requests
* Maintain proper records, audit trails, and documentation for all processed transactions
* Assist with reconciliation and reporting related to End of Service benefit releases
* Escalate exceptions, risks, or unusual cases to management for review
* Contribute to process improvements that strengthen operational efficiency and control
Ideal Profile
* Bachelor’s degree in Banking, Finance, Business Administration, or a related discipline
* Minimum 2 years of relevant experience in banking operations, customer processing, or financial services
* Good understanding of indemnities, retention processes, and customer account handling
* Strong attention to detail with excellent accuracy in documentation review
* Good communication and coordination skills across teams and stakeholders
* Ability to manage confidential financial information with professionalism
* Strong problem-solving skills and ability to work within service deadlines
Skills Set
* End of Service benefits processing
* Banking operations
* Customer account verification
* Documentation review
* Indemnities handling
* Retention process support
* Compliance and control
* Financial reporting
* Audit trail management
* Stakeholder coordination
Why Join Us
* Join one of the UAE’s most respected and trusted banking institutions
* Work in a structured environment focused on service quality and operational excellence
* Gain strong exposure to core banking operations and customer financial processes
* Competitive salary package with stable long-term career growth opportunities
* Collaborate with experienced banking professionals across key support functions
* Build a rewarding career with a bank known for leadership, innovation, and financial strength
About the Company
First Abu Dhabi Bank is the UAE’s largest bank and one of the world’s leading financial institutions, providing a full range of corporate, retail, investment, and private banking services. Headquartered in Abu Dhabi, FAB combines strong regional expertise with global reach, delivering innovative financial solutions and trusted customer relationships across the Middle East and international markets.
