Personal Banking Executive – Retail Sales and Customer Engagement – First Abu Dhabi Bank UAE
Posted date [2025-07-15]
(ID: 36177)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Personal Banking Executive – Retail Sales and Customer Engagement – First Abu Dhabi Bank UAE
Role Summary
Join First Abu Dhabi Bank (FAB), the UAE’s largest and most trusted financial institution, as a Personal Banking Executive focused on delivering exceptional retail banking experiences. This front-line role involves actively selling and cross-selling banking products, onboarding customers to digital channels, and supporting account servicing in line with FAB’s customer-first values. Ideal for professionals with a passion for customer engagement, sales, and digital adoption in retail banking.
Job Details
Job Location: UAE (Branch-based)
Industry: Banking
Function: Sales
Salary: 8000–10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full time
What You’ll Do
* Actively promote and sell FAB\'s asset and liability products to both new and existing retail customers
* Process customer service requests including account openings, online banking setups, and cheque deliveries
* Generate referrals for FAB’s Elite and Elite Gold programs by identifying high-potential clients
* Educate Classic and Advantage customers on using digital banking platforms such as Mobile, ATM, and Online Banking
* Support digital onboarding targets by demonstrating FAB’s mobile app and online tools to customers
* Address customer inquiries relayed by the call center and ensure a high standard of service resolution
* Meet and exceed personal monthly sales and customer onboarding targets
* Participate in daily retail sales team huddles and collaborate on branch sales strategies
* Promote FAB’s NPS (Net Promoter Score) goals by ensuring zero complaints and a positive customer journey
* Follow up with existing customers to build deeper relationships and encourage account balance growth
Candidate Requirements
* High school diploma required; additional qualifications in Banking or Business are an advantage
* Minimum 2 years of retail banking experience, preferably in a branch-based customer service or sales role
* Familiarity with banking products, digital channels, and customer support procedures
* Strong interpersonal, communication, and relationship-building skills
* Sales-driven with a customer-centric mindset and problem-solving attitude
* Tech-savvy with the ability to guide customers in digital product usage
Why Join FAB
* Be part of a dynamic and customer-obsessed retail banking team
* Build meaningful relationships with customers while advancing your banking career
* Access continuous training, recognition, and internal growth opportunities
* Represent a trusted bank that values inclusion, collaboration, and performance
About the Company
First Abu Dhabi Bank (FAB) is the largest and most secure bank in the UAE, with operations across the Middle East and international markets. FAB is known for innovation, inclusivity, and exceptional service delivery. Our retail banking division empowers employees to drive sales and engagement while ensuring every customer interaction reflects our core values of trust, agility, and excellence.
Employers, expand your team through our **free cv database access UAE employers**—start hiring the right talent with zero upfront cost.
Role Summary
Join First Abu Dhabi Bank (FAB), the UAE’s largest and most trusted financial institution, as a Personal Banking Executive focused on delivering exceptional retail banking experiences. This front-line role involves actively selling and cross-selling banking products, onboarding customers to digital channels, and supporting account servicing in line with FAB’s customer-first values. Ideal for professionals with a passion for customer engagement, sales, and digital adoption in retail banking.
Job Details
Job Location: UAE (Branch-based)
Industry: Banking
Function: Sales
Salary: 8000–10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full time
What You’ll Do
* Actively promote and sell FAB\'s asset and liability products to both new and existing retail customers
* Process customer service requests including account openings, online banking setups, and cheque deliveries
* Generate referrals for FAB’s Elite and Elite Gold programs by identifying high-potential clients
* Educate Classic and Advantage customers on using digital banking platforms such as Mobile, ATM, and Online Banking
* Support digital onboarding targets by demonstrating FAB’s mobile app and online tools to customers
* Address customer inquiries relayed by the call center and ensure a high standard of service resolution
* Meet and exceed personal monthly sales and customer onboarding targets
* Participate in daily retail sales team huddles and collaborate on branch sales strategies
* Promote FAB’s NPS (Net Promoter Score) goals by ensuring zero complaints and a positive customer journey
* Follow up with existing customers to build deeper relationships and encourage account balance growth
Candidate Requirements
* High school diploma required; additional qualifications in Banking or Business are an advantage
* Minimum 2 years of retail banking experience, preferably in a branch-based customer service or sales role
* Familiarity with banking products, digital channels, and customer support procedures
* Strong interpersonal, communication, and relationship-building skills
* Sales-driven with a customer-centric mindset and problem-solving attitude
* Tech-savvy with the ability to guide customers in digital product usage
Why Join FAB
* Be part of a dynamic and customer-obsessed retail banking team
* Build meaningful relationships with customers while advancing your banking career
* Access continuous training, recognition, and internal growth opportunities
* Represent a trusted bank that values inclusion, collaboration, and performance
About the Company
First Abu Dhabi Bank (FAB) is the largest and most secure bank in the UAE, with operations across the Middle East and international markets. FAB is known for innovation, inclusivity, and exceptional service delivery. Our retail banking division empowers employees to drive sales and engagement while ensuring every customer interaction reflects our core values of trust, agility, and excellence.
Employers, expand your team through our **free cv database access UAE employers**—start hiring the right talent with zero upfront cost.
