Recovery Officer - Collections
Posted date [2026-07-08]
(ID: 47708)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Description and Requirements
Recovery Officer - CollectionsJob Snapshot
Role: Recovery Officer - Collections
Location: Abu Dhabi, United Arab Emirates
Industry: Banking
Function: Collections
Experience: 1-5 years in collections or recovery
Job Type: Full-time
Position Overview
Recovery Officer - Collections in Abu Dhabi, United Arab Emirates is a focused Banking opportunity for professionals experienced in credit card, personal loan, collections, recovery operations, agency coordination, and cash collection performance. The role supports portfolio resolution, settlement turnaround, recovery targets, vendor productivity, and regulatory compliance while helping First Abu Dhabi Bank (FAB) maintain strong collection quality and disciplined recovery outcomes.
Job Details
Country: United Arab Emirates
City: Abu Dhabi
Industry: Banking
Function: Collections
Salary: 8000-12000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Recovery Officer - Collections will support the bank’s collections and recovery lifecycle
across credit card and personal loan portfolios. This position focuses on improving cash collection, monitoring agency productivity, supporting settlement execution, tracking portfolio performance, and ensuring collection activities follow FAB policies, audit standards, and UAE banking regulations. The role requires strong negotiation ability, analytical discipline, and practical experience managing outsourced recovery partners.
Core Duties
* Track recovery rate, cash collection performance, and progress against assigned targets.
* Monitor collections and recovery activity across credit card and personal loan portfolios.
* Coordinate with outsourced recovery agencies to improve productivity, efficiency, and case resolution.
* Review agency performance reports and identify gaps in follow-up, recovery quality, and settlement progress.
* Support settlement discussions, repayment arrangements, and customer resolution plans within approved policy limits.
* Ensure settlement turnaround times are managed effectively and escalations are handled without unnecessary delay.
* Analyze MIS reports, collection trends, portfolio movement, and recovery outcomes to support decision-making.
* Maintain accurate records of collection activity, agency updates, settlement approvals, and recovery status.
* Work with internal teams to resolve operational issues affecting recovery progress or customer account closure.
* Support portfolio resolution by prioritizing cases based on risk, outstanding value, recovery probability, and ageing.
* Ensure all collection and recovery actions comply with FAB policies, audit requirements, and UAE banking regulations.
* Coordinate with legal, risk, operations, compliance, and business teams where case complexity requires further action.
* Participate in performance reviews with vendors and recommend practical improvements to agency handling.
* Protect customer information and follow secure documentation practices during every stage of the recovery process.
Ideal Profile
* Graduate degree in Finance, Business, Banking, Commerce, or a related field.
* MBA or postgraduate business qualification is preferred.
* 1-5 years of experience in collections, recovery, banking, NBFC, or agency-based recovery operations.
* Practical exposure to credit card collections, personal loan recovery, settlement handling, and portfolio resolution.
* Experience working with outsourced recovery vendors or third-party collection agencies.
* Strong understanding of the collections and recovery lifecycle within retail banking.
* Good analytical skills with the ability to review MIS, performance dashboards, collection reports, and agency productivity data.
* Confident negotiation skills with sound decision-making in settlement and recovery discussions.
* Ability to manage stakeholders, vendors, internal teams, and customer-sensitive recovery matters professionally.
* Knowledge of UAE banking regulations, compliance expectations, and audit requirements related to collections.
* Detail-oriented approach with the ability to work under recovery targets, strict timelines, and quality controls.
Skills Set
* Collections recovery
* Credit card recovery
* Personal loan collections
* Cash collection tracking
* Recovery rate monitoring
* Portfolio resolution
* Settlement turnaround
* Agency management
* Vendor productivity tracking
* MIS reporting
* Performance analysis
* Negotiation
* Decision-making
* Banking compliance
* UAE banking regulations
* Audit adherence
* Stakeholder coordination
* Recovery lifecycle management
* Outsourced collections
* NBFC collections experience
* Customer account resolution
* Risk awareness
* Settlement coordination
Why Join Us
This opportunity is suited for a collections and recovery professional who wants to build deeper experience within Abu Dhabi’s Banking sector. The role offers exposure to structured recovery operations, vendor performance management, retail banking portfolios, settlement processes, and compliance-led collection practices. It is a strong career move for someone who can combine analytical reporting, negotiation, and disciplined follow-up to improve cash recovery and portfolio outcomes.
About the Company
First Abu Dhabi Bank (FAB) is one of the leading financial institutions in the United Arab Emirates, offering retail banking, lending, cards, digital banking, corporate finance, and customer-focused financial services. In Abu Dhabi, FAB continues to strengthen banking operations through responsible portfolio management, strong governance, customer service discipline, and regulated financial practices that support long-term business stability.
Core Duties
* Track recovery rate, cash collection performance, and progress against assigned targets.
* Monitor collections and recovery activity across credit card and personal loan portfolios.
* Coordinate with outsourced recovery agencies to improve productivity, efficiency, and case resolution.
* Review agency performance reports and identify gaps in follow-up, recovery quality, and settlement progress.
* Support settlement discussions, repayment arrangements, and customer resolution plans within approved policy limits.
* Ensure settlement turnaround times are managed effectively and escalations are handled without unnecessary delay.
* Analyze MIS reports, collection trends, portfolio movement, and recovery outcomes to support decision-making.
* Maintain accurate records of collection activity, agency updates, settlement approvals, and recovery status.
* Work with internal teams to resolve operational issues affecting recovery progress or customer account closure.
* Support portfolio resolution by prioritizing cases based on risk, outstanding value, recovery probability, and ageing.
* Ensure all collection and recovery actions comply with FAB policies, audit requirements, and UAE banking regulations.
* Coordinate with legal, risk, operations, compliance, and business teams where case complexity requires further action.
* Participate in performance reviews with vendors and recommend practical improvements to agency handling.
* Protect customer information and follow secure documentation practices during every stage of the recovery process.
Ideal Profile
* Graduate degree in Finance, Business, Banking, Commerce, or a related field.
* MBA or postgraduate business qualification is preferred.
* 1-5 years of experience in collections, recovery, banking, NBFC, or agency-based recovery operations.
* Practical exposure to credit card collections, personal loan recovery, settlement handling, and portfolio resolution.
* Experience working with outsourced recovery vendors or third-party collection agencies.
* Strong understanding of the collections and recovery lifecycle within retail banking.
* Good analytical skills with the ability to review MIS, performance dashboards, collection reports, and agency productivity data.
* Confident negotiation skills with sound decision-making in settlement and recovery discussions.
* Ability to manage stakeholders, vendors, internal teams, and customer-sensitive recovery matters professionally.
* Knowledge of UAE banking regulations, compliance expectations, and audit requirements related to collections.
* Detail-oriented approach with the ability to work under recovery targets, strict timelines, and quality controls.
Skills Set
* Collections recovery
* Credit card recovery
* Personal loan collections
* Cash collection tracking
* Recovery rate monitoring
* Portfolio resolution
* Settlement turnaround
* Agency management
* Vendor productivity tracking
* MIS reporting
* Performance analysis
* Negotiation
* Decision-making
* Banking compliance
* UAE banking regulations
* Audit adherence
* Stakeholder coordination
* Recovery lifecycle management
* Outsourced collections
* NBFC collections experience
* Customer account resolution
* Risk awareness
* Settlement coordination
Why Join Us
This opportunity is suited for a collections and recovery professional who wants to build deeper experience within Abu Dhabi’s Banking sector. The role offers exposure to structured recovery operations, vendor performance management, retail banking portfolios, settlement processes, and compliance-led collection practices. It is a strong career move for someone who can combine analytical reporting, negotiation, and disciplined follow-up to improve cash recovery and portfolio outcomes.
About the Company
First Abu Dhabi Bank (FAB) is one of the leading financial institutions in the United Arab Emirates, offering retail banking, lending, cards, digital banking, corporate finance, and customer-focused financial services. In Abu Dhabi, FAB continues to strengthen banking operations through responsible portfolio management, strong governance, customer service discipline, and regulated financial practices that support long-term business stability.
