Relationship Manager - Business Banking
Posted date [2026-07-08]
(ID: 47732)
 |
As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Description and Requirements
Relationship Manager - Business BankingJob Snapshot
Role: Relationship Manager - Business Banking
Location: Abu Dhabi, United Arab Emirates
Industry: Banking
Function: Account Management-Non-Commissioned
Experience: Experience in business banking, relationship management, SME banking, or liability portfolio growth
Job Type: Full-time
Position Overview
Relationship Manager - Business Banking in Abu Dhabi, United Arab Emirates is a Banking opportunity focused on acquiring New To Bank high-value clients, growing liability balances, increasing wallet share, cross-selling banking products, managing credit applications, and strengthening SME and business banking relationships. The role supports First Abu Dhabi Bank (FAB) by building profitable client portfolios, improving customer engagement, managing portfolio risk, and delivering business growth through strong relationship coverage, accurate financial analysis, and disciplined compliance.
Job Details
Country: United Arab Emirates
City: Abu Dhabi
Industry: Banking
Function: Account Management-Non-Commissioned
Salary: 25000-40000
Estimated salary range based on similar jobs in the job city; please confirm
the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Relationship Manager - Business Banking will manage and expand high-value business client relationships by understanding customer requirements, identifying financial needs, and positioning suitable FAB products and services. This role combines New To Bank acquisition, liability book growth, pricing coordination, credit preparation, KYC management, risk monitoring, FX and trade revenue tracking, and customer service follow-up. The position requires strong commercial judgement, relationship-building ability, credit awareness, and confidence in working with internal stakeholders, product teams, Global Markets, GTB partners, compliance, risk, and operations.
Key Responsibilities
* Acquire New To Bank high-value clients and grow business banking relationships within the assigned segment.
* Enhance existing high-value relationships to increase the bank’s liability book, customer activity, and revenue contribution.
* Build strong client engagement by understanding customer needs, service expectations, business priorities, and financial requirements.
* Increase wallet share through cross-selling and upselling relevant FAB products and services.
* Source business from prospects and follow up on sales leads within designated market segments.
* Plan timely client visits and introduce GTB and Global Markets partners where relevant.
* Identify and forward sales leads to other areas of the bank for cross-selling and relationship expansion.
* Coordinate with product managers and specialists to promote suitable banking products and improve client solutions.
* Negotiate with internal stakeholders and structure pricing for Global Markets and cash management products based on customer needs.
* Provide customers with accurate and timely information on products, services, features, and business benefits.
* Keep customers and prospects updated on new products, service enhancements, and banking solutions.
* Improve response times and turnaround times for customer requests and business application processing.
* Establish a customer-focused approach that strengthens service quality and creates a competitive advantage.
* Prepare credit applications, analyze financial statements, and ensure submissions are ready for approval.
* Assess financial and business risks related to lending by reviewing industry position, strategic direction, management quality, and financial profile where required.
* Perform creditworthiness analysis and recommend appropriate credit limits.
* Ensure credit applications for new clients and renewals are prepared correctly in line with bank policies and regulatory frameworks.
* Proactively manage assigned portfolio risk by ensuring timely account renewals within applicable standards.
* Recognize early warning signals of unsatisfactory account conduct and follow up on past due loans where applicable.
* Maintain timely KYC updates and ensure compliance with KYC, AML, regulatory, and internal policy requirements.
* Work closely with internal departments to manage compliance risk, operational risk, and credit risk exposure.
* Monitor potential money laundering activities and coordinate remedial actions with management.
* Cooperate with internal audit and risk management teams to address gaps and respond to audit observations within agreed timelines.
* Ensure effective utilization of approved limits to maximize profitability.
* Monitor MIS reports for FX and trade revenues, including EDW dashboard data where applicable.
* Continuously seek opportunities to improve revenue margins from customers.
* Contact customer service groups and processing units to ensure satisfactory service standards are maintained.
* Follow bank policies strictly to avoid fraud exposure, operational risk, compliance breaches, or service failures.
Ideal Profile
* University degree is required.
* Postgraduate qualification in Business Management, Business Administration, Finance, or a related discipline is preferred.
* Strong experience in business banking, SME banking, relationship management, liability growth, or high-value client acquisition.
* Proven ability to drive customer and financial objectives through disciplined relationship management and portfolio growth.
* Good knowledge of general banking, business banking, SME propositions, liability products, cash management, FX, trade, and competitive market offerings.
* Strong ability to identify and meet customer needs through a broad range of banking products and services.
* Good understanding of credit applications, financial statement analysis, creditworthiness assessment, limit structuring, and portfolio risk monitoring.
* Familiarity with KYC, AML, operational risk, compliance, audit requirements, and banking regulatory expectations.
* Strong business assessment skills, particularly for complex business structures and facilities with an international dimension.
* Excellent interpersonal skills with the ability to inspire, influence, negotiate, and build trust with customers and colleagues.
* Strong communication skills, including written communication, verbal interaction, and presentation delivery.
* Ability to plan, organize, prioritize, and drive results with tenacity.
* Strong analytical ability and problem-solving mindset.
* Ability to interact with stakeholders at different levels across the bank and client organizations.
* Team player with leadership capability, performance management awareness, and motivation to support behavioural improvement.
* Innovative approach with the ability to suggest improvements to products, service delivery, and customer solutions.
Skills Set
* Business banking
* Relationship management
* SME banking
* High-value client acquisition
* New To Bank acquisition
* Liability book growth
* Wallet share expansion
* Cross-selling
* Upselling
* Client portfolio management
* Customer engagement
* GTB coordination
* Global Markets coordination
* Cash management products
* FX revenue tracking
* Trade revenue tracking
* Credit application preparation
* Financial statement analysis
* Creditworthiness assessment
* Credit limit recommendation
* Portfolio risk management
* KYC updates
* AML compliance
* Operational risk management
* Compliance risk management
* Internal audit response
* MIS reporting
* EDW dashboard monitoring
* Customer service standards
* Business development
* Sales lead follow-up
* Product specialist coordination
* Pricing negotiation
* SME proposition knowledge
* Competitor analysis
* Stakeholder management
* Negotiation
* Presentation skills
* Customer needs analysis
* Fraud risk awareness
Why Join Us
This opportunity is ideal for a business banking professional who wants to manage high-value client relationships within Abu Dhabi’s Banking sector. The role offers exposure to New To Bank acquisition, SME relationship growth, liability portfolio development, FX and trade revenue opportunities, credit analysis, cross-functional product collaboration, and risk-aware relationship management within a major UAE financial institution. It is a strong fit for someone who can combine commercial ambition, customer trust, analytical discipline, and compliance awareness to grow profitable banking relationships.
About the Company
First Abu Dhabi Bank (FAB) is one of the UAE’s leading banking groups, offering retail banking, business banking, corporate banking, investment banking, global markets, asset management, and digital financial services. In Abu Dhabi, FAB supports clients through strong local expertise, international perspective, customer-focused banking solutions, disciplined governance, and a collaborative culture that values different experiences, ideas, and viewpoints.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Relationship Manager - Business Banking will manage and expand high-value business client relationships by understanding customer requirements, identifying financial needs, and positioning suitable FAB products and services. This role combines New To Bank acquisition, liability book growth, pricing coordination, credit preparation, KYC management, risk monitoring, FX and trade revenue tracking, and customer service follow-up. The position requires strong commercial judgement, relationship-building ability, credit awareness, and confidence in working with internal stakeholders, product teams, Global Markets, GTB partners, compliance, risk, and operations.
Key Responsibilities
* Acquire New To Bank high-value clients and grow business banking relationships within the assigned segment.
* Enhance existing high-value relationships to increase the bank’s liability book, customer activity, and revenue contribution.
* Build strong client engagement by understanding customer needs, service expectations, business priorities, and financial requirements.
* Increase wallet share through cross-selling and upselling relevant FAB products and services.
* Source business from prospects and follow up on sales leads within designated market segments.
* Plan timely client visits and introduce GTB and Global Markets partners where relevant.
* Identify and forward sales leads to other areas of the bank for cross-selling and relationship expansion.
* Coordinate with product managers and specialists to promote suitable banking products and improve client solutions.
* Negotiate with internal stakeholders and structure pricing for Global Markets and cash management products based on customer needs.
* Provide customers with accurate and timely information on products, services, features, and business benefits.
* Keep customers and prospects updated on new products, service enhancements, and banking solutions.
* Improve response times and turnaround times for customer requests and business application processing.
* Establish a customer-focused approach that strengthens service quality and creates a competitive advantage.
* Prepare credit applications, analyze financial statements, and ensure submissions are ready for approval.
* Assess financial and business risks related to lending by reviewing industry position, strategic direction, management quality, and financial profile where required.
* Perform creditworthiness analysis and recommend appropriate credit limits.
* Ensure credit applications for new clients and renewals are prepared correctly in line with bank policies and regulatory frameworks.
* Proactively manage assigned portfolio risk by ensuring timely account renewals within applicable standards.
* Recognize early warning signals of unsatisfactory account conduct and follow up on past due loans where applicable.
* Maintain timely KYC updates and ensure compliance with KYC, AML, regulatory, and internal policy requirements.
* Work closely with internal departments to manage compliance risk, operational risk, and credit risk exposure.
* Monitor potential money laundering activities and coordinate remedial actions with management.
* Cooperate with internal audit and risk management teams to address gaps and respond to audit observations within agreed timelines.
* Ensure effective utilization of approved limits to maximize profitability.
* Monitor MIS reports for FX and trade revenues, including EDW dashboard data where applicable.
* Continuously seek opportunities to improve revenue margins from customers.
* Contact customer service groups and processing units to ensure satisfactory service standards are maintained.
* Follow bank policies strictly to avoid fraud exposure, operational risk, compliance breaches, or service failures.
Ideal Profile
* University degree is required.
* Postgraduate qualification in Business Management, Business Administration, Finance, or a related discipline is preferred.
* Strong experience in business banking, SME banking, relationship management, liability growth, or high-value client acquisition.
* Proven ability to drive customer and financial objectives through disciplined relationship management and portfolio growth.
* Good knowledge of general banking, business banking, SME propositions, liability products, cash management, FX, trade, and competitive market offerings.
* Strong ability to identify and meet customer needs through a broad range of banking products and services.
* Good understanding of credit applications, financial statement analysis, creditworthiness assessment, limit structuring, and portfolio risk monitoring.
* Familiarity with KYC, AML, operational risk, compliance, audit requirements, and banking regulatory expectations.
* Strong business assessment skills, particularly for complex business structures and facilities with an international dimension.
* Excellent interpersonal skills with the ability to inspire, influence, negotiate, and build trust with customers and colleagues.
* Strong communication skills, including written communication, verbal interaction, and presentation delivery.
* Ability to plan, organize, prioritize, and drive results with tenacity.
* Strong analytical ability and problem-solving mindset.
* Ability to interact with stakeholders at different levels across the bank and client organizations.
* Team player with leadership capability, performance management awareness, and motivation to support behavioural improvement.
* Innovative approach with the ability to suggest improvements to products, service delivery, and customer solutions.
Skills Set
* Business banking
* Relationship management
* SME banking
* High-value client acquisition
* New To Bank acquisition
* Liability book growth
* Wallet share expansion
* Cross-selling
* Upselling
* Client portfolio management
* Customer engagement
* GTB coordination
* Global Markets coordination
* Cash management products
* FX revenue tracking
* Trade revenue tracking
* Credit application preparation
* Financial statement analysis
* Creditworthiness assessment
* Credit limit recommendation
* Portfolio risk management
* KYC updates
* AML compliance
* Operational risk management
* Compliance risk management
* Internal audit response
* MIS reporting
* EDW dashboard monitoring
* Customer service standards
* Business development
* Sales lead follow-up
* Product specialist coordination
* Pricing negotiation
* SME proposition knowledge
* Competitor analysis
* Stakeholder management
* Negotiation
* Presentation skills
* Customer needs analysis
* Fraud risk awareness
Why Join Us
This opportunity is ideal for a business banking professional who wants to manage high-value client relationships within Abu Dhabi’s Banking sector. The role offers exposure to New To Bank acquisition, SME relationship growth, liability portfolio development, FX and trade revenue opportunities, credit analysis, cross-functional product collaboration, and risk-aware relationship management within a major UAE financial institution. It is a strong fit for someone who can combine commercial ambition, customer trust, analytical discipline, and compliance awareness to grow profitable banking relationships.
About the Company
First Abu Dhabi Bank (FAB) is one of the UAE’s leading banking groups, offering retail banking, business banking, corporate banking, investment banking, global markets, asset management, and digital financial services. In Abu Dhabi, FAB supports clients through strong local expertise, international perspective, customer-focused banking solutions, disciplined governance, and a collaborative culture that values different experiences, ideas, and viewpoints.
