Relationship Manager - Retail Banking and Customer Portfolio Dubai
Posted date [2025-07-28]
(ID: 36485)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Relationship Manager - Retail Banking and Customer Portfolio Dubai
Position Overview
First Abu Dhabi Bank (FAB) is seeking an experienced Relationship Manager to manage and grow a portfolio of retail customers by delivering tailored financial solutions and exceptional client service. This role is responsible for customer acquisition, account management, cross-selling banking products, and maintaining strong compliance and portfolio performance.
Job Details
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Account Management - Non-Commissioned
Salary: 12000-15000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
What You’ll Do
* Acquire new customers by understanding their financial needs and aligning solutions with FAB’s product offerings
* Develop and maintain strategic account plans and regularly update pipeline and portfolio development progress
* Build strong relationships with clients to ensure long-term engagement and client satisfaction
* Act as the key point of contact for all portfolio clients, resolving service issues and coordinating with product partners
* Identify cross-sell opportunities and work closely with internal product teams to deliver integrated financial solutions
* Conduct regular client meetings to assess evolving needs and recommend appropriate products or services
* Maintain awareness of customer usage across FAB’s services and ensure all records are updated accordingly
* Ensure compliance with audit, regulatory, and internal risk requirements, minimizing operational issues
* Collaborate with departments such as Operations, Technology, Risk, and Legal to deliver consistent client experiences
* Set personal performance goals, participate in relevant training, and stay informed of industry trends and certification updates
Ideal Profile
* Bachelor’s degree in Business Administration, Finance, Banking, or a related field
* Minimum 5 years of experience in retail customer relationship management
* SCA Certification (CISI Level 3) and UAE Rules & Regulations certification are mandatory
* Strong knowledge of retail banking products, client needs, and portfolio management
* Excellent interpersonal, communication, and stakeholder engagement skills
* Proven ability to identify growth opportunities and improve portfolio profitability
Why Join Us
Join FAB, the UAE’s largest financial institution, and be part of a collaborative, innovative, and customer-focused team. You’ll have opportunities to grow your career while delivering value to clients and contributing to a trusted banking brand.
About the Company
First Abu Dhabi Bank (FAB) is a leading financial powerhouse in the UAE, known for its financial strength, innovative services, and inclusive work culture. With a global presence and strong regional insight, FAB empowers customers and employees to grow stronger together.
Position Overview
First Abu Dhabi Bank (FAB) is seeking an experienced Relationship Manager to manage and grow a portfolio of retail customers by delivering tailored financial solutions and exceptional client service. This role is responsible for customer acquisition, account management, cross-selling banking products, and maintaining strong compliance and portfolio performance.
Job Details
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Account Management - Non-Commissioned
Salary: 12000-15000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
What You’ll Do
* Acquire new customers by understanding their financial needs and aligning solutions with FAB’s product offerings
* Develop and maintain strategic account plans and regularly update pipeline and portfolio development progress
* Build strong relationships with clients to ensure long-term engagement and client satisfaction
* Act as the key point of contact for all portfolio clients, resolving service issues and coordinating with product partners
* Identify cross-sell opportunities and work closely with internal product teams to deliver integrated financial solutions
* Conduct regular client meetings to assess evolving needs and recommend appropriate products or services
* Maintain awareness of customer usage across FAB’s services and ensure all records are updated accordingly
* Ensure compliance with audit, regulatory, and internal risk requirements, minimizing operational issues
* Collaborate with departments such as Operations, Technology, Risk, and Legal to deliver consistent client experiences
* Set personal performance goals, participate in relevant training, and stay informed of industry trends and certification updates
Ideal Profile
* Bachelor’s degree in Business Administration, Finance, Banking, or a related field
* Minimum 5 years of experience in retail customer relationship management
* SCA Certification (CISI Level 3) and UAE Rules & Regulations certification are mandatory
* Strong knowledge of retail banking products, client needs, and portfolio management
* Excellent interpersonal, communication, and stakeholder engagement skills
* Proven ability to identify growth opportunities and improve portfolio profitability
Why Join Us
Join FAB, the UAE’s largest financial institution, and be part of a collaborative, innovative, and customer-focused team. You’ll have opportunities to grow your career while delivering value to clients and contributing to a trusted banking brand.
About the Company
First Abu Dhabi Bank (FAB) is a leading financial powerhouse in the UAE, known for its financial strength, innovative services, and inclusive work culture. With a global presence and strong regional insight, FAB empowers customers and employees to grow stronger together.
