Relationship Manager – Retail Banking – First Abu Dhabi Bank (FAB) – Dubai, UAE
Posted date [2025-10-26]
(ID: 38534)
 |
As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Relationship Manager – Retail Banking – First Abu Dhabi Bank (FAB) – Dubai, UAE
Position Overview
First Abu Dhabi Bank (FAB), the UAE’s largest and most trusted financial institution, is seeking an experienced and customer-focused **Relationship Manager – Retail Banking** to join its dynamic team in Dubai. The successful candidate will be responsible for managing and growing a portfolio of retail clients by providing tailored financial solutions, ensuring superior service delivery, and achieving sustainable revenue growth. This role offers an exciting opportunity to build long-term client relationships within a world-class banking environment.
Job Details
Country: UAE
City: Dubai
Industry: Banking
Function: Account Management-Non-Commissioned
Salary: 20000–25000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Customer Acquisition
* Identify, engage, and acquire new retail clients while ensuring that all onboarding activities comply with FAB policies and UAE regulations.
* Conduct needs analysis and discuss financial requirements with clients to structure appropriate solutions in collaboration with product and credit teams.
* Develop strategic account plans and follow up on new business opportunities to expand the client portfolio.
* Monitor market trends and provide feedback on client needs to enhance existing products and services.
Relationship Management
* Build and maintain strong relationships with existing clients, serving as their primary point of contact for all banking needs.
* Proactively manage customer accounts to ensure satisfaction, loyalty, and cross-selling of FAB’s products and services.
* Conduct regular client meetings to assess financial goals, identify opportunities, and recommend suitable banking solutions.
* Collaborate with internal partners across wealth management, lending, and digital banking divisions to deliver a holistic service offering.
* Resolve client queries and issues efficiently, ensuring a seamless customer experience.
Portfolio Management
* Manage a defined portfolio of clients, focusing on revenue growth, retention, and risk control.
* Monitor client account activities, credit exposure, and risk indicators to ensure portfolio quality and compliance with internal policies.
* Maximize profitability through cross-selling, referrals, and targeted product promotion.
* Maintain up-to-date awareness of clients’ financial activities and proactively identify opportunities for engagement.
Internal Collaboration
* Coordinate with Operations, Technology, Legal, Risk, and other internal departments to ensure timely delivery of products and services.
* Contribute to internal process improvements to enhance client servicing efficiency.
* Support the unit head in portfolio planning, reporting, and performance management.
Self-Management and Professional Development
* Set annual goals in alignment with management objectives and track performance throughout the year.
* Participate in professional training and continuous development programs to enhance relationship management skills.
* Stay updated on new financial products, market developments, and regulatory changes impacting retail banking.
Ideal Profile
* Bachelor’s degree in Business Administration, Finance, or Banking (Master’s preferred).
* Minimum of 5 years of experience in retail relationship management within a financial institution.
* Strong client relationship management and business development skills.
* Proven track record in achieving sales and portfolio growth targets.
* Solid understanding of banking operations, compliance, and credit analysis.
* Mandatory **SCA (CISI Level 3)** and **UAE Rules & Regulations certification**.
* Excellent communication, negotiation, and interpersonal skills.
* Analytical mindset with a proactive and client-centric approach.
Skills Set
* Retail relationship management
* Client portfolio development
* Sales and cross-selling strategy
* Financial analysis and risk assessment
* Compliance and regulatory awareness
* Customer experience and service excellence
Why Join Us
* Join the UAE’s largest and most secure bank with a strong global presence.
* Competitive tax-free salary and benefits package.
* Career growth opportunities across FAB’s regional and international network.
* Inclusive and multicultural working environment promoting collaboration and innovation.
* Access to continuous professional learning, leadership programs, and performance-based rewards.
About the Company
**First Abu Dhabi Bank (FAB)** is the largest bank in the UAE and one of the world’s most secure financial institutions, offering comprehensive financial solutions to individuals, businesses, and institutions. Headquartered in Abu Dhabi with operations spanning across key global markets, FAB is committed to driving growth through innovation, agility, and customer focus. The bank empowers employees to excel while delivering exceptional value to customers, shareholders, and communities worldwide.
Position Overview
First Abu Dhabi Bank (FAB), the UAE’s largest and most trusted financial institution, is seeking an experienced and customer-focused **Relationship Manager – Retail Banking** to join its dynamic team in Dubai. The successful candidate will be responsible for managing and growing a portfolio of retail clients by providing tailored financial solutions, ensuring superior service delivery, and achieving sustainable revenue growth. This role offers an exciting opportunity to build long-term client relationships within a world-class banking environment.
Job Details
Country: UAE
City: Dubai
Industry: Banking
Function: Account Management-Non-Commissioned
Salary: 20000–25000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Customer Acquisition
* Identify, engage, and acquire new retail clients while ensuring that all onboarding activities comply with FAB policies and UAE regulations.
* Conduct needs analysis and discuss financial requirements with clients to structure appropriate solutions in collaboration with product and credit teams.
* Develop strategic account plans and follow up on new business opportunities to expand the client portfolio.
* Monitor market trends and provide feedback on client needs to enhance existing products and services.
Relationship Management
* Build and maintain strong relationships with existing clients, serving as their primary point of contact for all banking needs.
* Proactively manage customer accounts to ensure satisfaction, loyalty, and cross-selling of FAB’s products and services.
* Conduct regular client meetings to assess financial goals, identify opportunities, and recommend suitable banking solutions.
* Collaborate with internal partners across wealth management, lending, and digital banking divisions to deliver a holistic service offering.
* Resolve client queries and issues efficiently, ensuring a seamless customer experience.
Portfolio Management
* Manage a defined portfolio of clients, focusing on revenue growth, retention, and risk control.
* Monitor client account activities, credit exposure, and risk indicators to ensure portfolio quality and compliance with internal policies.
* Maximize profitability through cross-selling, referrals, and targeted product promotion.
* Maintain up-to-date awareness of clients’ financial activities and proactively identify opportunities for engagement.
Internal Collaboration
* Coordinate with Operations, Technology, Legal, Risk, and other internal departments to ensure timely delivery of products and services.
* Contribute to internal process improvements to enhance client servicing efficiency.
* Support the unit head in portfolio planning, reporting, and performance management.
Self-Management and Professional Development
* Set annual goals in alignment with management objectives and track performance throughout the year.
* Participate in professional training and continuous development programs to enhance relationship management skills.
* Stay updated on new financial products, market developments, and regulatory changes impacting retail banking.
Ideal Profile
* Bachelor’s degree in Business Administration, Finance, or Banking (Master’s preferred).
* Minimum of 5 years of experience in retail relationship management within a financial institution.
* Strong client relationship management and business development skills.
* Proven track record in achieving sales and portfolio growth targets.
* Solid understanding of banking operations, compliance, and credit analysis.
* Mandatory **SCA (CISI Level 3)** and **UAE Rules & Regulations certification**.
* Excellent communication, negotiation, and interpersonal skills.
* Analytical mindset with a proactive and client-centric approach.
Skills Set
* Retail relationship management
* Client portfolio development
* Sales and cross-selling strategy
* Financial analysis and risk assessment
* Compliance and regulatory awareness
* Customer experience and service excellence
Why Join Us
* Join the UAE’s largest and most secure bank with a strong global presence.
* Competitive tax-free salary and benefits package.
* Career growth opportunities across FAB’s regional and international network.
* Inclusive and multicultural working environment promoting collaboration and innovation.
* Access to continuous professional learning, leadership programs, and performance-based rewards.
About the Company
**First Abu Dhabi Bank (FAB)** is the largest bank in the UAE and one of the world’s most secure financial institutions, offering comprehensive financial solutions to individuals, businesses, and institutions. Headquartered in Abu Dhabi with operations spanning across key global markets, FAB is committed to driving growth through innovation, agility, and customer focus. The bank empowers employees to excel while delivering exceptional value to customers, shareholders, and communities worldwide.
