Relationship Manager – Retail Banking Job Vacancy in UAE Abdu Dhabi
Posted date [2025-06-08]
(ID: 35363)
 |
As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Relationship Manager – Retail Banking
Job Overview
First Abu Dhabi Bank (FAB), the largest financial institution in the UAE, is hiring a skilled Relationship Manager to join its dynamic Retail Banking team. This role is ideal for customer-focused professionals who excel in account management, sales, and client servicing. If you’re passionate about delivering exceptional banking experiences and building long-term customer relationships, this is your opportunity to thrive.
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 20000-28000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
Job Overview
As a Relationship Manager, you will be responsible for acquiring new clients, managing existing retail banking relationships, and promoting the bank’s financial products and services. You will play a key role in account planning, customer engagement, cross-selling, and ensuring service excellence across all client touchpoints.
Key Responsibilities
* Acquire new customers by identifying needs, proposing tailored banking solutions, and coordinating with product teams
* Develop and execute account plans for portfolio clients, ensuring regular engagement and proactive service delivery
* Maintain in-depth knowledge of clients’ accounts, product usage, and financial activity to provide personalized advice and offerings
* Build long-term relationships and act as the primary point of contact for all account-related services and escalations
* Conduct regular client meetings to discuss financial needs, introduce new products, and explore cross-sell opportunities
* Monitor account activity, ensure compliance with regulatory and risk management standards, and uphold operational controls
* Collaborate with internal departments (Risk, Legal, Operations, Technology) to deliver a seamless customer experience
* Stay informed about market trends, customer behaviors, and regulatory changes to adapt relationship strategies accordingly
* Achieve personal performance targets and contribute to team goals on acquisition, retention, and customer satisfaction
* Support continuous self-development through FAB training and external certifications as required
Job Requirements
* Minimum 5 years of experience in retail customer relationship management within the banking sector
* Bachelor’s degree in Business Administration, Finance, Banking, or a related field
* Mandatory certifications: SCA (CISI Level 3) and UAE Rules & Regulations
* Strong interpersonal and negotiation skills with a customer-centric mindset
* Knowledge of retail banking products, account operations, and financial advisory practices
* Proficient in account planning, client acquisition, and portfolio management
* Ability to manage multiple client relationships while delivering quality service and cross-sell performance
* Self-motivated and goal-driven with strong attention to detail and regulatory compliance
What We Offer
* Join the top-ranked bank in the UAE with a strong global presence
* Work in a collaborative and inclusive environment that values innovation and personal growth
* Continuous learning and leadership development programs
* Competitive compensation and performance-linked rewards
* Direct access to advanced banking tools and technology to support customer service excellence
About the Company
First Abu Dhabi Bank (FAB) is the leading bank in the UAE and a trusted name across the Middle East. Known for its strong financial foundation, customer-first culture, and commitment to innovation, FAB empowers employees and clients to grow and succeed together. The bank embraces diversity, values different perspectives, and offers a supportive environment where everyone can thrive.
Job Overview
First Abu Dhabi Bank (FAB), the largest financial institution in the UAE, is hiring a skilled Relationship Manager to join its dynamic Retail Banking team. This role is ideal for customer-focused professionals who excel in account management, sales, and client servicing. If you’re passionate about delivering exceptional banking experiences and building long-term customer relationships, this is your opportunity to thrive.
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 20000-28000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
Job Overview
As a Relationship Manager, you will be responsible for acquiring new clients, managing existing retail banking relationships, and promoting the bank’s financial products and services. You will play a key role in account planning, customer engagement, cross-selling, and ensuring service excellence across all client touchpoints.
Key Responsibilities
* Acquire new customers by identifying needs, proposing tailored banking solutions, and coordinating with product teams
* Develop and execute account plans for portfolio clients, ensuring regular engagement and proactive service delivery
* Maintain in-depth knowledge of clients’ accounts, product usage, and financial activity to provide personalized advice and offerings
* Build long-term relationships and act as the primary point of contact for all account-related services and escalations
* Conduct regular client meetings to discuss financial needs, introduce new products, and explore cross-sell opportunities
* Monitor account activity, ensure compliance with regulatory and risk management standards, and uphold operational controls
* Collaborate with internal departments (Risk, Legal, Operations, Technology) to deliver a seamless customer experience
* Stay informed about market trends, customer behaviors, and regulatory changes to adapt relationship strategies accordingly
* Achieve personal performance targets and contribute to team goals on acquisition, retention, and customer satisfaction
* Support continuous self-development through FAB training and external certifications as required
Job Requirements
* Minimum 5 years of experience in retail customer relationship management within the banking sector
* Bachelor’s degree in Business Administration, Finance, Banking, or a related field
* Mandatory certifications: SCA (CISI Level 3) and UAE Rules & Regulations
* Strong interpersonal and negotiation skills with a customer-centric mindset
* Knowledge of retail banking products, account operations, and financial advisory practices
* Proficient in account planning, client acquisition, and portfolio management
* Ability to manage multiple client relationships while delivering quality service and cross-sell performance
* Self-motivated and goal-driven with strong attention to detail and regulatory compliance
What We Offer
* Join the top-ranked bank in the UAE with a strong global presence
* Work in a collaborative and inclusive environment that values innovation and personal growth
* Continuous learning and leadership development programs
* Competitive compensation and performance-linked rewards
* Direct access to advanced banking tools and technology to support customer service excellence
About the Company
First Abu Dhabi Bank (FAB) is the leading bank in the UAE and a trusted name across the Middle East. Known for its strong financial foundation, customer-first culture, and commitment to innovation, FAB empowers employees and clients to grow and succeed together. The bank embraces diversity, values different perspectives, and offers a supportive environment where everyone can thrive.
