Relationship Manager – SME Banking – First Abu Dhabi Bank (FAB) – Dubai, UAE
Posted date [2025-10-26]
(ID: 38537)
 |
As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Relationship Manager – SME Banking – First Abu Dhabi Bank (FAB) – Dubai, UAE
Position Overview
First Abu Dhabi Bank (FAB), the UAE’s largest and most secure financial institution, is seeking an experienced and motivated **Relationship Manager – SME Banking** to join its dynamic Business Banking Division in Dubai. The role focuses on developing and managing high-value SME relationships, acquiring new-to-bank clients, growing the liability portfolio, and cross-selling FAB’s full range of products and services. This position offers an opportunity to contribute to the growth of the UAE’s SME sector while advancing within one of the region’s most respected banks.
Job Details
Country: UAE
City: Dubai
Industry: Banking
Function: Relationship Management
Salary: 20000–25000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Relationship Management
* Acquire new-to-bank (NTB) high-value SME clients and strengthen existing relationships to grow the bank’s liabilities and revenue.
* Develop a deep understanding of client business models, requirements, and industry trends to provide customized financial solutions.
* Maintain regular engagement with clients to ensure satisfaction and proactive management of their banking needs.
* Cross-sell and up-sell FAB’s full suite of products, including cash management, treasury, trade finance, and lending solutions.
* Negotiate and structure tailored financial offerings in collaboration with internal product partners.
* Ensure timely response and turnaround for client requests, account openings, and service needs.
* Represent FAB with professionalism to strengthen its brand among SME clients in the UAE.
Business Development
* Identify new business opportunities within the SME segment through market analysis and networking.
* Develop strategic account plans and follow up on sales leads to achieve growth targets.
* Collaborate with product specialists and GTB partners to present comprehensive banking solutions.
* Increase FAB’s market share in the SME space by targeting key growth industries and sectors.
* Actively monitor competitors’ offerings and propose improvements to maintain FAB’s competitive edge.
Risk and Compliance Management
* Conduct due diligence, financial analysis, and credit assessments for all clients in line with bank policy.
* Prepare and submit Credit Applications (CA) and renewal proposals accurately and within deadlines.
* Identify early warning signs of potential credit risk and take timely action to mitigate exposure.
* Ensure compliance with all regulatory guidelines, internal policies, and business banking standards.
* Cooperate with internal audit, risk management, and compliance teams to address identified gaps.
* Maintain up-to-date KYC information and ensure adherence to anti-money laundering (AML) protocols.
Portfolio and Performance Management
* Maintain an assigned portfolio of SME clients with a focus on profitability, risk control, and long-term growth.
* Regularly review client performance, account activity, and financial positions to optimize portfolio health.
* Track and report business performance against agreed key performance indicators (KPIs).
* Drive operational efficiency and deliver on service-level agreements (SLAs).
Learning and Development
* Develop a personal growth plan and actively participate in FAB’s professional training programs.
* Share best practices and insights with peers and contribute to the overall improvement of SME banking operations.
* Keep abreast of market developments, regulatory changes, and emerging SME banking trends.
Ideal Profile
* Bachelor’s degree in Business Administration, Finance, or a related field (Postgraduate qualification preferred).
* Minimum of 5 years of experience in SME or commercial banking relationship management.
* Proven record in developing and maintaining high-value client portfolios.
* Deep understanding of SME business models, credit analysis, and financial structuring.
* Strong interpersonal, negotiation, and communication skills.
* Analytical thinker with excellent decision-making and problem-solving abilities.
* Knowledge of UAE SME regulations, KYC/AML requirements, and banking compliance standards.
* Proficiency in Microsoft Office and banking CRM systems.
Skills Set
* SME relationship management
* Credit analysis and financial evaluation
* Business development and cross-selling
* Risk management and compliance
* Portfolio growth and revenue optimization
* Customer service and retention strategies
* Communication and presentation skills
Why Join Us
* Be part of the Middle East’s leading financial institution with a strong global reputation.
* Competitive tax-free compensation and attractive incentive structure.
* Opportunity to work with a diverse and innovative team focused on growth and excellence.
* Access to continuous professional development and leadership programs.
* Supportive and inclusive work culture that values collaboration and achievement.
About the Company
**First Abu Dhabi Bank (FAB)** is the UAE’s largest bank and one of the world’s safest and most secure financial institutions. Headquartered in Abu Dhabi with a growing international presence, FAB provides comprehensive financial solutions to individuals, SMEs, and corporations. Through innovation, agility, and commitment to sustainability, FAB continues to lead the region’s banking industry, empowering its employees to deliver excellence while contributing to economic growth and community development.
Position Overview
First Abu Dhabi Bank (FAB), the UAE’s largest and most secure financial institution, is seeking an experienced and motivated **Relationship Manager – SME Banking** to join its dynamic Business Banking Division in Dubai. The role focuses on developing and managing high-value SME relationships, acquiring new-to-bank clients, growing the liability portfolio, and cross-selling FAB’s full range of products and services. This position offers an opportunity to contribute to the growth of the UAE’s SME sector while advancing within one of the region’s most respected banks.
Job Details
Country: UAE
City: Dubai
Industry: Banking
Function: Relationship Management
Salary: 20000–25000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Relationship Management
* Acquire new-to-bank (NTB) high-value SME clients and strengthen existing relationships to grow the bank’s liabilities and revenue.
* Develop a deep understanding of client business models, requirements, and industry trends to provide customized financial solutions.
* Maintain regular engagement with clients to ensure satisfaction and proactive management of their banking needs.
* Cross-sell and up-sell FAB’s full suite of products, including cash management, treasury, trade finance, and lending solutions.
* Negotiate and structure tailored financial offerings in collaboration with internal product partners.
* Ensure timely response and turnaround for client requests, account openings, and service needs.
* Represent FAB with professionalism to strengthen its brand among SME clients in the UAE.
Business Development
* Identify new business opportunities within the SME segment through market analysis and networking.
* Develop strategic account plans and follow up on sales leads to achieve growth targets.
* Collaborate with product specialists and GTB partners to present comprehensive banking solutions.
* Increase FAB’s market share in the SME space by targeting key growth industries and sectors.
* Actively monitor competitors’ offerings and propose improvements to maintain FAB’s competitive edge.
Risk and Compliance Management
* Conduct due diligence, financial analysis, and credit assessments for all clients in line with bank policy.
* Prepare and submit Credit Applications (CA) and renewal proposals accurately and within deadlines.
* Identify early warning signs of potential credit risk and take timely action to mitigate exposure.
* Ensure compliance with all regulatory guidelines, internal policies, and business banking standards.
* Cooperate with internal audit, risk management, and compliance teams to address identified gaps.
* Maintain up-to-date KYC information and ensure adherence to anti-money laundering (AML) protocols.
Portfolio and Performance Management
* Maintain an assigned portfolio of SME clients with a focus on profitability, risk control, and long-term growth.
* Regularly review client performance, account activity, and financial positions to optimize portfolio health.
* Track and report business performance against agreed key performance indicators (KPIs).
* Drive operational efficiency and deliver on service-level agreements (SLAs).
Learning and Development
* Develop a personal growth plan and actively participate in FAB’s professional training programs.
* Share best practices and insights with peers and contribute to the overall improvement of SME banking operations.
* Keep abreast of market developments, regulatory changes, and emerging SME banking trends.
Ideal Profile
* Bachelor’s degree in Business Administration, Finance, or a related field (Postgraduate qualification preferred).
* Minimum of 5 years of experience in SME or commercial banking relationship management.
* Proven record in developing and maintaining high-value client portfolios.
* Deep understanding of SME business models, credit analysis, and financial structuring.
* Strong interpersonal, negotiation, and communication skills.
* Analytical thinker with excellent decision-making and problem-solving abilities.
* Knowledge of UAE SME regulations, KYC/AML requirements, and banking compliance standards.
* Proficiency in Microsoft Office and banking CRM systems.
Skills Set
* SME relationship management
* Credit analysis and financial evaluation
* Business development and cross-selling
* Risk management and compliance
* Portfolio growth and revenue optimization
* Customer service and retention strategies
* Communication and presentation skills
Why Join Us
* Be part of the Middle East’s leading financial institution with a strong global reputation.
* Competitive tax-free compensation and attractive incentive structure.
* Opportunity to work with a diverse and innovative team focused on growth and excellence.
* Access to continuous professional development and leadership programs.
* Supportive and inclusive work culture that values collaboration and achievement.
About the Company
**First Abu Dhabi Bank (FAB)** is the UAE’s largest bank and one of the world’s safest and most secure financial institutions. Headquartered in Abu Dhabi with a growing international presence, FAB provides comprehensive financial solutions to individuals, SMEs, and corporations. Through innovation, agility, and commitment to sustainability, FAB continues to lead the region’s banking industry, empowering its employees to deliver excellence while contributing to economic growth and community development.
