As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals....

Relationship Officer - Personal Banking

Job Overview
First Abu Dhabi Bank (FAB), the UAE’s largest and most secure financial institution, is seeking a proactive Relationship Officer to manage and grow a high-volume portfolio of non-borrowing customers. The role focuses on cross-selling, client servicing, and business growth within the retail and commercial banking segment.

Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 10000-14000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time

Job Overview
As a Relationship Officer, you will manage a portfolio of 700–800 customers while actively cross-selling bank products including accounts, trade solutions, FX, and bancassurance. This role requires strong interpersonal skills and a service-driven mindset to ensure consistent customer satisfaction, adherence to compliance, and portfolio growth.

Key Responsibilities

* Manage a large portfolio of primarily non-borrowing customers
* Meet monthly and annual KPIs across revenue, cross-sell, and account activations
* Promote bank products and services through targeted cross-selling
* Refer qualified customers to relevant business units for advanced banking solutions
* Drive new-to-bank acquisition through referrals and lead generation
* Conduct regular KYC updates and compliance checks for all managed accounts
* Ensure excellent customer service during onboarding and throughout the relationship lifecycle
* Maintain accurate and up-to-date sales and performance reports
* Adhere strictly to internal sales, governance, and compliance processes
* Stay up to date with competitor offerings and suggest product/process enhancements
* Maintain proper account conduct, manage overdrafts and escalate issues as needed

Job Requirements

* Diploma or Bachelor’s degree in Business Administration, Finance, or related field
* 1–2 years’ experience in banking, preferably in customer-facing roles
* Experience in commercial banking or relationship management is a plus
* Fluent in English and Arabic
* Strong interpersonal, communication, and customer service skills
* Sales-driven with attention to compliance and product knowledge
* Familiar with KYC, SOPs, and governance protocols in banking

What We Offer

* Exposure to a large and dynamic customer portfolio
* Opportunity to cross-sell industry-leading banking products
* A performance-driven culture with growth and learning opportunities
* Competitive salary and benefits package

About the Company
First Abu Dhabi Bank (FAB) is the UAE’s leading financial institution and one of the safest banks worldwide. Through its Corporate, Investment, and Personal Banking divisions, FAB delivers customized financial solutions to a global customer base. With a strong commitment to growth, integrity, and innovation, FAB empowers individuals and businesses to thrive across markets.

Job Title Relationship Officer - Personal Banking Job Description Relationship Officer - Personal Banking Job Overview First Abu Dhabi Bank (FAB), the UAE’s largest and most secure financial institution, is seeking a proactive Relationship Officer to manage and grow a high-volume portfolio of non-borrowing customers. The role focuses on cross-selling, client servicing, and business growth within the retail and commercial banking segment. Job Location: Abu Dhabi, UAE Industry: Banking Function: Customer Service Salary: 10000-14000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Job Overview As a Relationship Officer, you will manage a portfolio of 700–800 customers while actively cross-selling bank products including accounts, trade solutions, FX, and bancassurance. This role requires strong interpersonal skills and a service-driven mindset to ensure consistent customer satisfaction, adherence to compliance, and portfolio growth. Key Responsibilities * Manage a large portfolio of primarily non-borrowing customers * Meet monthly and annual KPIs across revenue, cross-sell, and account activations * Promote bank products and services through targeted cross-selling * Refer qualified customers to relevant business units for advanced banking solutions * Drive new-to-bank acquisition through referrals and lead generation * Conduct regular KYC updates and compliance checks for all managed accounts * Ensure excellent customer service during onboarding and throughout the relationship lifecycle * Maintain accurate and up-to-date sales and performance reports * Adhere strictly to internal sales, governance, and compliance processes * Stay up to date with competitor offerings and suggest product/process enhancements * Maintain proper account conduct, manage overdrafts and escalate issues as needed Job Requirements * Diploma or Bachelor’s degree in Business Administration, Finance, or related field * 1–2 years’ experience in banking, preferably in customer-facing roles * Experience in commercial banking or relationship management is a plus * Fluent in English and Arabic * Strong interpersonal, communication, and customer service skills * Sales-driven with attention to compliance and product knowledge * Familiar with KYC, SOPs, and governance protocols in banking What We Offer * Exposure to a large and dynamic customer portfolio * Opportunity to cross-sell industry-leading banking products * A performance-driven culture with growth and learning opportunities * Competitive salary and benefits package About the Company First Abu Dhabi Bank (FAB) is the UAE’s leading financial institution and one of the safest banks worldwide. Through its Corporate, Investment, and Personal Banking divisions, FAB delivers customized financial solutions to a global customer base. With a strong commitment to growth, integrity, and innovation, FAB empowers individuals and businesses to thrive across markets. Post Details

Job Start Date 1970-01-01 Salary from 10000.00 Salary to 14000.00 Number of Vacancies 1 Location Job Location -> UAE Abdu Dhabi Location City Abu Dhabi

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Banking Job Function Job Functions -> Customer Servic Employers Details Company First Abu Dhabi Bank Contact Person HR Manager Designation HR Manager Telephone +971 2 681 1511 Email atyourservicebankfab.com