Sales Officer - Banking Acquisition
Posted date [2026-07-08]
(ID: 47729)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Description and Requirements
Sales Officer - Banking AcquisitionJob Snapshot
Role: Sales Officer - Banking Acquisition
Location: Abu Dhabi, United Arab Emirates
Industry: Banking
Function: Sales-Business Development
Experience: Experience in banking sales, client acquisition, or financial services sales preferred
Job Type: Full-time
Position Overview
Sales Officer - Banking Acquisition in Abu Dhabi, United Arab Emirates is a Banking opportunity focused on New To Bank acquisition, product sales, cross-selling, client onboarding, field visit analysis, daily sales reporting, KYC compliance, and customer-focused service delivery. The role supports First Abu Dhabi Bank (FAB) by expanding market reach, generating quality customer relationships, achieving sales and revenue objectives, and ensuring every sales interaction follows bank policies, transparent product guidance, and compliance standards.
Job Details
Country: United Arab Emirates
City: Abu Dhabi
Industry: Banking
Function: Sales-Business Development
Salary: 8000-12000
Estimated salary range based on similar jobs in the job city; please confirm the final offer
with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Sales Officer - Banking Acquisition will contribute to customer growth by identifying new prospects, engaging existing clients, and converting suitable opportunities into quality banking relationships. This role requires consistent sales activity, accurate customer case analysis, strong product knowledge, and careful follow-up after field visits. The position also plays an important part in protecting the bank from onboarding, compliance, and mis-selling risks by ensuring customers receive clear product information and applications are handled in line with required processes.
Key Responsibilities
* Meet and exceed monthly and annual sales targets as assigned under the business plan.
* Drive New To Bank customer acquisition through market penetration, field sales activity, referrals, and direct customer engagement.
* Solicit existing clients to identify suitable cross-sell opportunities and increase revenue per customer.
* Promote FAB products and services in line with customer needs, eligibility, and approved sales guidelines.
* Complete proper customer case analysis after each field visit and provide all required customer information for internal review.
* Maintain daily sales reports and submit performance updates to the team leader and manager as required.
* Develop strong knowledge of all assigned products, policies, processes, onboarding requirements, and compliance expectations.
* Deliver a smooth and professional client onboarding experience by explaining requirements clearly and following up on pending items.
* Ensure customers are not mis-sold products by offering solutions transparently and based on their stated requirements.
* Handle customer concerns professionally and resolve or escalate redress matters for timely closure.
* Participate actively in assigned learning, development, and training programs to improve sales performance and banking knowledge.
* Take responsibility for personal development through active enrolment and participation in required training activities.
* Maintain awareness of competitor offerings and provide suggestions to the line manager for product or process improvements.
* Follow all KYC, compliance, internal control, customer documentation, and onboarding procedures required by the bank.
* Support revenue objectives by maintaining consistent sales discipline and focusing on quality customer acquisition.
* Coordinate with internal teams when customer cases require clarification, review, approval, or additional support.
* Protect customer trust by sharing accurate product information and maintaining professional conduct during all interactions.
* Work within approved policies, sales standards, and ethical banking practices while supporting business growth.
Ideal Profile
* Experience in banking sales, client acquisition, retail banking, business banking, or financial services sales is preferred.
* Good understanding of banking products, sales processes, customer onboarding, KYC requirements, and compliance policies.
* Ability to achieve monthly and annual sales KPIs through disciplined prospecting, follow-up, and customer engagement.
* Strong New To Bank acquisition ability with confidence in field-based sales and customer conversations.
* Commercially aware approach with the ability to identify cross-sell opportunities from existing and new client relationships.
* Customer-focused mindset with the ability to provide clear guidance and a quality onboarding experience.
* Good communication skills with the ability to explain product features, requirements, and next steps transparently.
* Strong attention to detail when collecting customer information, preparing case details, and maintaining sales records.
* Ability to resolve routine customer issues and escalate more complex matters appropriately.
* Motivated, proactive, and willing to learn through formal training and on-the-job development.
* Awareness of competitor products and market practices in the banking sector.
* Ability to work under pressure while maintaining compliance, service quality, and professional behaviour.
Skills Set
* Banking sales
* New To Bank acquisition
* Client acquisition
* Field sales
* Customer onboarding
* Cross-selling
* Sales target achievement
* Revenue generation
* Daily sales reporting
* Customer case analysis
* Product knowledge
* Banking policies
* KYC compliance
* Client documentation
* Customer service
* Customer redress handling
* Complaint escalation
* Market penetration
* Competitor awareness
* Sales performance tracking
* Relationship building
* Financial services sales
* Transparent selling
* Internal coordination
* Learning and development
* Process adherence
* Compliance awareness
Why Join Us
This opportunity is a strong fit for a sales-driven professional who wants to develop a long-term career in Abu Dhabi’s Banking sector. The role offers exposure to customer acquisition, banking products, client onboarding, sales reporting, cross-selling, compliance-led processes, and practical market engagement within a major UAE financial institution. It is suited for someone who enjoys meeting customers, achieving targets, learning continuously, and building trusted banking relationships.
About the Company
First Abu Dhabi Bank (FAB) is one of the UAE’s leading financial institutions, offering retail banking, business banking, corporate banking, investment banking, global markets, asset management, and digital financial services. In Abu Dhabi, FAB supports customers and businesses through trusted banking solutions, disciplined governance, professional service standards, and growth-focused financial products.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Sales Officer - Banking Acquisition will contribute to customer growth by identifying new prospects, engaging existing clients, and converting suitable opportunities into quality banking relationships. This role requires consistent sales activity, accurate customer case analysis, strong product knowledge, and careful follow-up after field visits. The position also plays an important part in protecting the bank from onboarding, compliance, and mis-selling risks by ensuring customers receive clear product information and applications are handled in line with required processes.
Key Responsibilities
* Meet and exceed monthly and annual sales targets as assigned under the business plan.
* Drive New To Bank customer acquisition through market penetration, field sales activity, referrals, and direct customer engagement.
* Solicit existing clients to identify suitable cross-sell opportunities and increase revenue per customer.
* Promote FAB products and services in line with customer needs, eligibility, and approved sales guidelines.
* Complete proper customer case analysis after each field visit and provide all required customer information for internal review.
* Maintain daily sales reports and submit performance updates to the team leader and manager as required.
* Develop strong knowledge of all assigned products, policies, processes, onboarding requirements, and compliance expectations.
* Deliver a smooth and professional client onboarding experience by explaining requirements clearly and following up on pending items.
* Ensure customers are not mis-sold products by offering solutions transparently and based on their stated requirements.
* Handle customer concerns professionally and resolve or escalate redress matters for timely closure.
* Participate actively in assigned learning, development, and training programs to improve sales performance and banking knowledge.
* Take responsibility for personal development through active enrolment and participation in required training activities.
* Maintain awareness of competitor offerings and provide suggestions to the line manager for product or process improvements.
* Follow all KYC, compliance, internal control, customer documentation, and onboarding procedures required by the bank.
* Support revenue objectives by maintaining consistent sales discipline and focusing on quality customer acquisition.
* Coordinate with internal teams when customer cases require clarification, review, approval, or additional support.
* Protect customer trust by sharing accurate product information and maintaining professional conduct during all interactions.
* Work within approved policies, sales standards, and ethical banking practices while supporting business growth.
Ideal Profile
* Experience in banking sales, client acquisition, retail banking, business banking, or financial services sales is preferred.
* Good understanding of banking products, sales processes, customer onboarding, KYC requirements, and compliance policies.
* Ability to achieve monthly and annual sales KPIs through disciplined prospecting, follow-up, and customer engagement.
* Strong New To Bank acquisition ability with confidence in field-based sales and customer conversations.
* Commercially aware approach with the ability to identify cross-sell opportunities from existing and new client relationships.
* Customer-focused mindset with the ability to provide clear guidance and a quality onboarding experience.
* Good communication skills with the ability to explain product features, requirements, and next steps transparently.
* Strong attention to detail when collecting customer information, preparing case details, and maintaining sales records.
* Ability to resolve routine customer issues and escalate more complex matters appropriately.
* Motivated, proactive, and willing to learn through formal training and on-the-job development.
* Awareness of competitor products and market practices in the banking sector.
* Ability to work under pressure while maintaining compliance, service quality, and professional behaviour.
Skills Set
* Banking sales
* New To Bank acquisition
* Client acquisition
* Field sales
* Customer onboarding
* Cross-selling
* Sales target achievement
* Revenue generation
* Daily sales reporting
* Customer case analysis
* Product knowledge
* Banking policies
* KYC compliance
* Client documentation
* Customer service
* Customer redress handling
* Complaint escalation
* Market penetration
* Competitor awareness
* Sales performance tracking
* Relationship building
* Financial services sales
* Transparent selling
* Internal coordination
* Learning and development
* Process adherence
* Compliance awareness
Why Join Us
This opportunity is a strong fit for a sales-driven professional who wants to develop a long-term career in Abu Dhabi’s Banking sector. The role offers exposure to customer acquisition, banking products, client onboarding, sales reporting, cross-selling, compliance-led processes, and practical market engagement within a major UAE financial institution. It is suited for someone who enjoys meeting customers, achieving targets, learning continuously, and building trusted banking relationships.
About the Company
First Abu Dhabi Bank (FAB) is one of the UAE’s leading financial institutions, offering retail banking, business banking, corporate banking, investment banking, global markets, asset management, and digital financial services. In Abu Dhabi, FAB supports customers and businesses through trusted banking solutions, disciplined governance, professional service standards, and growth-focused financial products.
