Sales Team Manager - Retail Banking
Posted date [2026-04-27]
(ID: 44565)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Snapshot
Role: Sales Team Manager - Retail Banking
Location: Abu Dhabi, United Arab Emirates
Industry: Banking
Function: Sales-Business Development
Experience: Relevant sales leadership and retail banking experience
Job Type: Full-time
Position Overview
Sales Team Manager - Retail Banking in Abu Dhabi, United Arab Emirates is a strong hiring opportunity within the Banking industry for professionals specializing in Sales-Business Development and retail product growth. This role supports First Abu Dhabi Bank by leading direct sales teams, increasing core product sales, driving cross-selling opportunities, and strengthening customer relationships while ensuring compliance with bank policies and service standards.
Job Details
Country: United Arab Emirates
City: Abu Dhabi
Industry: Banking
Function: Sales-Business Development
Salary: 16000-28000
ONLY if salary is NOT provided: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This position is responsible for managing assigned sales teams, improving retail banking revenue, and ensuring customer acquisition targets are consistently achieved. The selected professional will lead field and office-based sales operations, strengthen internal collaboration, and improve business performance across assigned territories using structured sales management and digital tools.
Key Responsibilities
* Manage the assigned sales team to ensure monthly sales targets are achieved or exceeded
* Drive sales of core banking products while encouraging cross-selling of other direct sales products
* Plan, organize, lead, and control team activities both in office and remotely using CRM, Microsoft Tasks, and digital platforms
* Develop new business opportunities in collaboration with Employee Banking and branch networks
* Source quality business while ensuring fraud prevention and compliance guidelines are strictly followed
* Strengthen customer relationship management using NPS feedback, service quality tracking, and regular follow-up
* Build and maintain strong working relationships with branches, internal departments, and Employee Banking relationship managers
* Conduct promotional activities, meetings, roadshows, and showroom campaigns to improve product visibility and sales volumes
* Ensure all team documentation is complete, accurate, and error-free for approved customer applications
* Monitor follow-up for deferred documentation and discrepancies to ensure smooth approval processes
* Prepare weekly and monthly MIS reports on sales performance, service updates, errors, and portfolio growth
* Provide market feedback and customer insights to senior management for product and process improvements
* Identify cross-selling opportunities across other business divisions of the bank
* Motivate team members through recognition, coaching, training support, and performance management
* Ensure adherence to standard operating procedures, policies, service standards, and code of conduct across the team
Ideal Profile
* Bachelor’s degree in Banking, Finance, Business Administration, or related discipline
* Strong experience in retail banking sales, direct sales management, or branch sales leadership
* Strong knowledge of retail banking products and customer acquisition strategies
* Proven experience managing sales teams and delivering consistent portfolio growth
* Excellent leadership, team management, and motivational skills
* Strong customer relationship and dealer management abilities
* Good computer skills, reporting discipline, and organizational capability
* Strong market awareness, competition knowledge, and understanding of banking compliance standards
* Strong convincing, negotiation, and communication skills
Skills Set
* Sales-Business Development
* Retail banking sales
* Team leadership
* Customer relationship management
* Cross-selling and upselling
* MIS reporting
* Employee Banking coordination
* CRM and digital sales management
* Portfolio revenue growth
* Compliance and fraud control
Why Join Us
* Join one of the UAE’s largest and most respected banking institutions
* Lead high-performing retail sales teams with strong growth opportunities
* Work in a dynamic environment focused on customer acquisition and business expansion
* Competitive salary package with strong long-term career progression opportunities
* Collaborate with branch leaders and strategic banking teams across multiple business functions
* Build a leadership career with a bank known for innovation, stability, and financial excellence
About the Company
First Abu Dhabi Bank is the UAE’s largest bank and one of the world’s leading financial institutions, providing a full range of corporate, retail, investment, and private banking services. Headquartered in Abu Dhabi, FAB combines strong regional expertise with global reach, delivering innovative financial solutions and trusted customer relationships across the Middle East and international markets.
