Senior Officer - Client Servicing and Operations Support - First Abu Dhabi Bank Dubai
Posted date [2025-07-15]
(ID: 36169)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Senior Officer - Client Servicing and Operations Support - First Abu Dhabi Bank Dubai
Role Summary
Join First Abu Dhabi Bank (FAB), the UAE’s leading financial institution, as a Senior Officer supporting Relationship Management teams within the Corporate and Investment Banking (CIB) division. Based in Dubai, this client-facing operations role is designed to enhance the overall client experience by managing service requests, ensuring operational efficiency, and acting as a liaison between customers and internal departments. If you are detail-oriented, client-focused, and experienced in banking operations, this is your chance to grow within a high-performance environment.
Job Details
Job Location: Dubai, UAE
Industry: Banking
Function: Banking / Mortgage Professionals
Salary: 9000–12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full time
What You’ll Do
* Provide end-to-end operational and administrative support to Relationship Managers and their clients across CIB & IB segments
* Handle a variety of service requests such as account maintenance, balance confirmations, corporate credit card operations, closure letters, and statement issuance
* Respond to internal and external client inquiries via multiple platforms including T24, SharePoint, DMS, and BPMS
* Act as the first point of contact for walk-in clients and process documentation in line with regulatory standards
* Coordinate with back-office teams to ensure SLAs and TATs are consistently met
* Maintain accurate records of service requests, correspondence, and operational logs
* Assist in resolving customer grievances and escalating service delivery gaps when required
* Ensure compliance with internal controls and safe custody of security items
* Identify and propose areas for process improvement and risk mitigation within client servicing workflows
Candidate Requirements
* University degree in Commerce, Banking, or related field
* Minimum 2 years of banking experience with exposure to client servicing or back-office operations
* Solid knowledge of banking procedures, account servicing, and corporate documentation
* Familiarity with platforms such as T24, DMS, SharePoint, and internal banking systems
* Excellent verbal and written communication skills with a strong customer-first approach
* Capable of handling high volumes with accuracy and attention to detail
* Strong team player with adaptability to fast-paced environments
Why Join FAB
* Be part of the most respected and innovative bank in the UAE
* Collaborate with cross-functional teams and contribute to a high-impact customer experience
* Benefit from a supportive culture, professional development, and internal mobility opportunities
* Play a critical role in supporting relationship growth and service excellence
About the Company
First Abu Dhabi Bank (FAB) is the largest and most secure bank in the United Arab Emirates, with an expanding global presence and operations in key financial markets. Headquartered in Abu Dhabi and strongly rooted in Dubai, FAB provides a full suite of tailored financial services to corporate, investment, and retail clients. Renowned for stability, innovation, and service excellence, FAB empowers employees to create value through performance, learning, and impact.
Employers, discover the benefits of **post jobs free in Dubai Abu Dhabi** with our no-cost recruitment platform and reach thousands of qualified professionals instantly.
Role Summary
Join First Abu Dhabi Bank (FAB), the UAE’s leading financial institution, as a Senior Officer supporting Relationship Management teams within the Corporate and Investment Banking (CIB) division. Based in Dubai, this client-facing operations role is designed to enhance the overall client experience by managing service requests, ensuring operational efficiency, and acting as a liaison between customers and internal departments. If you are detail-oriented, client-focused, and experienced in banking operations, this is your chance to grow within a high-performance environment.
Job Details
Job Location: Dubai, UAE
Industry: Banking
Function: Banking / Mortgage Professionals
Salary: 9000–12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full time
What You’ll Do
* Provide end-to-end operational and administrative support to Relationship Managers and their clients across CIB & IB segments
* Handle a variety of service requests such as account maintenance, balance confirmations, corporate credit card operations, closure letters, and statement issuance
* Respond to internal and external client inquiries via multiple platforms including T24, SharePoint, DMS, and BPMS
* Act as the first point of contact for walk-in clients and process documentation in line with regulatory standards
* Coordinate with back-office teams to ensure SLAs and TATs are consistently met
* Maintain accurate records of service requests, correspondence, and operational logs
* Assist in resolving customer grievances and escalating service delivery gaps when required
* Ensure compliance with internal controls and safe custody of security items
* Identify and propose areas for process improvement and risk mitigation within client servicing workflows
Candidate Requirements
* University degree in Commerce, Banking, or related field
* Minimum 2 years of banking experience with exposure to client servicing or back-office operations
* Solid knowledge of banking procedures, account servicing, and corporate documentation
* Familiarity with platforms such as T24, DMS, SharePoint, and internal banking systems
* Excellent verbal and written communication skills with a strong customer-first approach
* Capable of handling high volumes with accuracy and attention to detail
* Strong team player with adaptability to fast-paced environments
Why Join FAB
* Be part of the most respected and innovative bank in the UAE
* Collaborate with cross-functional teams and contribute to a high-impact customer experience
* Benefit from a supportive culture, professional development, and internal mobility opportunities
* Play a critical role in supporting relationship growth and service excellence
About the Company
First Abu Dhabi Bank (FAB) is the largest and most secure bank in the United Arab Emirates, with an expanding global presence and operations in key financial markets. Headquartered in Abu Dhabi and strongly rooted in Dubai, FAB provides a full suite of tailored financial services to corporate, investment, and retail clients. Renowned for stability, innovation, and service excellence, FAB empowers employees to create value through performance, learning, and impact.
Employers, discover the benefits of **post jobs free in Dubai Abu Dhabi** with our no-cost recruitment platform and reach thousands of qualified professionals instantly.
