Senior Relationship Manager - SME Banking
Posted date [2026-05-04]
(ID: 44843)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Snapshot
* Role: Senior Relationship Manager - SME Banking
* Location: Abu Dhabi, UAE
* Industry: Banking
* Function: Account Management-Non-Commissioned
* Experience: SME banking, business banking, relationship management, or credit portfolio experience preferred
* Job Type: Full-time
Position Overview
Senior Relationship Manager - SME Banking in Abu Dhabi, UAE is a Banking relationship management role focused on acquiring high-value SME clients, growing liability balances, expanding wallet share, and managing portfolio risk. The position supports First Abu Dhabi Bank (FAB) by developing new-to-bank relationships, deepening existing SME accounts, cross-selling banking products, and ensuring client service, KYC, credit applications, and risk management activities remain aligned with bank policies and regulatory requirements.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Account Management-Non-Commissioned
Salary: 22000-35000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Acquire new-to-bank high-value SME clients and grow existing high-value relationships.
* Increase liability book, revenue contribution, market share, and wallet share across assigned SME customer segments.
* Build strong customer engagement to understand banking needs, service expectations, business plans, and financial requirements.
* Cross-sell and upsell FAB products and services to support revenue growth and stronger client relationships.
* Actively source new business from prospects and follow up on sales leads within designated market segments.
* Plan timely client visits and coordinate introductions with GTB and Global Markets partners.
* Provide customers with accurate product information, benefits, service updates, and banking solutions relevant to their business.
* Identify sales leads and refer opportunities to other product areas within the bank.
* Coordinate with product managers and specialists to promote suitable products and improve customer solutions.
* Negotiate internally on pricing and structuring of Global Markets and Cash products based on customer needs.
* Maintain an efficient, customer-focused approach that improves response times and supports application processing.
* Prepare credit applications, analyze financial statements, and support approvals for new clients and renewals.
* Assess customer creditworthiness, financial risks, business risks, competitive position, strategy, management quality, and financial profile.
* Recommend appropriate credit limits in line with business needs, bank policies, and risk appetite.
* Proactively manage assigned portfolio risk by ensuring timely renewal of accounts and updated KYC records.
* Recognize early warning signals of weak account conduct and support collection of past due loans where required.
* Work closely with internal departments to manage compliance risk, operational risk, credit risk exposure, and audit requirements.
* Monitor possible money laundering activity and coordinate remedial actions with management.
* Cooperate with internal audit and risk management teams to address gaps and respond to audit reports within agreed deadlines.
* Prepare and follow a self-development plan agreed with the line manager and attend required training sessions.
Ideal Profile
* University degree is required, with postgraduate qualification in business management or business administration preferred.
* Experience in SME banking, business banking, relationship management, sales management, credit analysis, or portfolio management.
* Strong knowledge of SME propositions, general banking, business banking products, and competitor offerings.
* Proven ability to drive customer acquisition, revenue growth, high-performance culture, and financial objectives.
* Good understanding of KYC, compliance risk, operational risk, credit applications, portfolio renewals, and banking regulations.
* Strong business assessment skills, especially for complex structures, facilities, and clients with international dimensions.
* Ability to analyze financial statements, assess creditworthiness, identify risks, and recommend suitable credit limits.
* Excellent interpersonal, influencing, negotiation, and presentation skills.
* Strong planning and organizing ability with the tenacity to deliver results.
* Leadership ability with experience in performance management, team development, and stakeholder engagement.
* Innovative, problem-solving mindset with strong business acumen and customer-focused thinking.
* Ability to interact confidently with customers, colleagues, product partners, risk teams, and senior stakeholders.
Skills Set
* SME banking relationship management
* New-to-bank acquisition
* High-value client management
* Liability growth
* Wallet share expansion
* Cross-selling and upselling
* Business banking products
* Credit application preparation
* Financial statement analysis
* Creditworthiness assessment
* KYC renewal
* Portfolio risk management
* Early warning signal monitoring
* Past due loan follow-up
* Compliance risk coordination
* Operational risk awareness
* Money laundering monitoring
* GTB partner coordination
* Global Markets product coordination
* Pricing and structuring support
* Sales lead generation
* Client visit planning
* Stakeholder management
* Team leadership
Why Join Us
* Manage and grow a high-value SME banking portfolio within a leading Banking institution in Abu Dhabi, UAE.
* Work closely with business owners, product partners, GTB, Global Markets, risk, compliance, and internal audit teams.
* Build strong exposure to customer acquisition, SME credit assessment, liability growth, cross-selling, and portfolio risk management.
* Contribute to the growth of UAE SME banking through client-focused service, responsible lending, and relationship-led business development.
* Join a trusted financial institution where performance, governance, customer understanding, and professional growth support long-term success.
About the Company
First Abu Dhabi Bank (FAB) is the UAE’s largest bank and a leading financial institution headquartered in Abu Dhabi. FAB provides retail, corporate, SME, Islamic, investment, global markets, transaction banking, and digital banking services across regional and international markets, combining financial strength, governance, innovation, and customer-focused solutions to support entrepreneurs, businesses, institutions, and communities.
