Service Director - Securities Services
Posted date [2026-05-04]
(ID: 44823)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Snapshot
* Role: Service Director - Securities Services
* Location: Abu Dhabi, UAE
* Industry: Banking
* Function: Customer Support-Client Care
* Experience: Custody services and securities services experience preferred
* Job Type: Full-time
Position Overview
Service Director - Securities Services in Abu Dhabi, UAE is a client-focused Banking role responsible for managing high-value custody and securities services relationships through strong service governance, operational coordination, and relationship oversight. The position supports First Abu Dhabi Bank (FAB) by ensuring assigned clients receive consistent service quality, efficient enquiry handling, regulatory-aware support, and solutions that strengthen retention, revenue growth, and long-term client satisfaction.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Support-Client Care
Salary: 28000-42000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Own the day-to-day operational relationship for an assigned portfolio of securities services and custody clients.
* Build a deep understanding of each client relationship to support tailored service delivery and stronger engagement.
* Work closely with Operations to ensure client requirements, service expectations, and issue resolutions are managed effectively.
* Maintain a structured governance model for client service, including regular reviews, follow-ups, and performance discussions.
* Manage client enquiries efficiently and support automation initiatives that improve response quality and processing speed.
* Strengthen service workflows across the client base by identifying process gaps and recommending practical improvements.
* Maintain strong relationships with client decision makers to support retention, trust, and business growth.
* Support acquisition of new clients by contributing service expertise, product knowledge, and client experience insights.
* Understand custody services, securities services products, market practices, and regulatory requirements across GCC and international markets.
* Position relevant services and solutions to clients in a way that improves their experience and supports revenue expansion.
* Coordinate with internal stakeholders to resolve operational issues and maintain service continuity.
* Monitor client feedback and recurring service themes to identify improvement opportunities.
* Support relationship teams with product, service, and operational input during client discussions.
* Help ensure service delivery remains aligned with FAB standards, market expectations, and client-specific requirements.
Ideal Profile
* Strong experience in custody services, securities services, client service management, or institutional banking operations.
* Excellent understanding of securities services products, custody processes, market practice, and client service governance.
* Knowledge of Fund Administration would be an advantage.
* Experience managing institutional or corporate client relationships within a regulated Banking environment.
* Good exposure to GCC and international markets, with awareness of related service and operational requirements.
* Ability to work closely with Operations, relationship teams, and client decision makers to deliver high service standards.
* Strong enquiry management, issue resolution, and process improvement skills.
* Commercial mindset with the ability to support client retention, service growth, and new business acquisition.
* Clear communication skills with confidence in handling senior client interactions.
* Detail-oriented approach with strong follow-up discipline and the ability to manage multiple relationships at the same time.
Skills Set
* Securities services client management
* Custody services
* Client service governance
* Institutional client relationship management
* Operational relationship ownership
* Enquiry management
* Service process automation
* Fund Administration knowledge
* GCC market exposure
* International market support
* Client retention
* New client acquisition support
* Operations coordination
* Regulatory awareness
* Market practice knowledge
* Service quality improvement
* Stakeholder management
* Client decision maker engagement
Why Join Us
* Take ownership of key securities services client relationships within a major Banking institution in Abu Dhabi, UAE.
* Work across custody services, operational delivery, client governance, market practice, and institutional relationship management.
* Build exposure to GCC and international client service requirements in a high-trust financial services environment.
* Contribute to service excellence, client retention, process efficiency, and revenue growth.
* Join a respected banking platform where client experience, operational discipline, and relationship strength are central to long-term success.
About the Company
First Abu Dhabi Bank (FAB) is the UAE’s largest bank and a leading financial institution headquartered in Abu Dhabi. FAB offers retail, corporate, Islamic, investment, global markets, transaction banking, custody, and securities services through a strong regional and international network, combining secure banking solutions, market knowledge, governance, and service excellence to support clients and institutions.
