Service Director - Securities Services
Posted date [2026-07-08]
(ID: 47711)
 |
As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Description and Requirements
Service Director - Securities ServicesJob Snapshot
Role: Service Director - Securities Services
Location: Abu Dhabi, United Arab Emirates
Industry: Banking
Function: Account Management-Non-Commissioned
Experience: Minimum 5 years in securities services, custody, or banking
Job Type: Full-time
Position Overview
Service Director - Securities Services in Abu Dhabi, United Arab Emirates is a senior Banking opportunity focused on custody services, client relationship governance, securities services operations, client onboarding, service planning, commercial support, and revenue growth. The role supports First Abu Dhabi Bank (FAB) by managing assigned institutional relationships, improving client service delivery, supporting new client acquisition, and strengthening long-term business value across GCC and international markets.
Job Details
Country: United Arab Emirates
City: Abu Dhabi
Industry: Banking
Function: Account Management-Non-Commissioned
Salary: 35000-50000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The
Service Director - Securities Services will own the day-to-day operational relationship for an assigned client portfolio. This position requires a strong understanding of custody services, securities services products, market practices, client governance, and banking relationship management. The role works closely with operations, sales, client management, and senior stakeholders to ensure service quality, retain client business, improve process efficiency, and support the conversion of new opportunities into active securities services relationships.
Key Responsibilities
* Own the daily operational relationship with assigned securities services and custody clients.
* Develop a deep understanding of each client relationship, service expectation, operational model, and business priority.
* Work closely with operations teams to ensure client enquiries, service issues, escalations, and delivery matters are handled effectively.
* Maintain a high standard of client service through structured governance, service reviews, calling programs, and relationship follow-up.
* Build and maintain strong relationships with senior client contacts, decision makers, and operational stakeholders.
* Support enquiry management and identify opportunities to automate processes, improve turnaround, and increase efficiency across the client base.
* Maintain accurate service plans, client profiles, contact records, and relationship activity updates.
* Use knowledge of custody services, securities services products, market regulations, and market practice to position relevant solutions to clients.
* Support client retention and revenue growth by identifying service improvements, cross-sell opportunities, and relationship expansion potential.
* Work with the Head of Client Management to assist in acquiring new clients for the Securities Services business.
* Participate in preparing commercial proposals, client presentations, sales materials, and relationship review documents.
* Manage and update the sales pipeline to ensure opportunities, deal stages, and conversion progress are tracked properly.
* Oversee the transition of pipeline opportunities into active mandates through structured onboarding and implementation plans.
* Coordinate new relationship onboarding with operations, product, legal, compliance, implementation, and internal business teams.
* Apply GCC and international market knowledge when supporting client discussions, service planning, and commercial opportunities.
* Help strengthen the client experience by recommending practical improvements in service delivery, reporting, communication, and process flow.
* Maintain awareness of securities services regulations, custody requirements, operational controls, and internal governance expectations.
* Support a collaborative service culture that balances client satisfaction, risk control, operational discipline, and revenue growth.
Ideal Profile
* Degree in a relevant discipline such as Business Management, Finance, Banking, Economics, or a related field.
* Minimum 5 years of experience in securities services, custody business, banking, or financial services operations.
* At least 3 years of experience in relationship management, sales support, client services, custody operations, or securities services within a large organization.
* Deep knowledge of custody services, client servicing models, market practices, and securities services operations.
* Understanding of fund administration services is beneficial.
* Experience managing institutional client relationships and senior client stakeholders in a commercial environment.
* Strong ability to support revenue growth from new and existing client relationships.
* Good understanding of onboarding, implementation planning, service governance, proposal support, and sales pipeline tracking.
* Mature interpersonal skills with the ability to influence, negotiate, and build trust with senior decision makers.
* Excellent team building, diplomacy, communication, and stakeholder management skills.
* Strong drive, resilience, and tenacity to overcome obstacles and deliver client-focused outcomes.
* Ability to work across operations, sales, client management, product, compliance, and implementation teams.
* Comfortable managing complex client requirements across GCC and international market environments.
Skills Set
* Securities services
* Custody services
* Client relationship management
* Client service governance
* Institutional client servicing
* Operational relationship management
* Fund administration knowledge
* Client onboarding
* Implementation planning
* Service plans
* Client profiles
* Calling program management
* Sales pipeline tracking
* Commercial proposal support
* Presentation preparation
* Revenue growth support
* Client retention
* GCC market exposure
* International market exposure
* Enquiry management
* Process automation
* Operations coordination
* Stakeholder management
* Senior client communication
* Banking regulations
* Market practice knowledge
* Securities services products
* Relationship governance
* Cross-functional coordination
Why Join Us
This role offers a strong opportunity for a securities services professional who wants to manage high-value client relationships within Abu Dhabi’s Banking sector. The position provides exposure to custody services, institutional client governance, fund administration awareness, onboarding, commercial proposal support, and business growth across regional and international markets. It is well suited for a confident client service leader who can combine operational knowledge, relationship depth, and commercial discipline to improve service outcomes and support revenue growth.
About the Company
First Abu Dhabi Bank (FAB) is one of the United Arab Emirates’ leading banking institutions, delivering retail banking, corporate banking, global markets, asset management, securities services, and institutional financial solutions. In Abu Dhabi, FAB supports clients through strong governance, advanced banking capabilities, regional market knowledge, and relationship-led service models designed to help businesses and institutions manage financial activity with confidence.
Key Responsibilities
* Own the daily operational relationship with assigned securities services and custody clients.
* Develop a deep understanding of each client relationship, service expectation, operational model, and business priority.
* Work closely with operations teams to ensure client enquiries, service issues, escalations, and delivery matters are handled effectively.
* Maintain a high standard of client service through structured governance, service reviews, calling programs, and relationship follow-up.
* Build and maintain strong relationships with senior client contacts, decision makers, and operational stakeholders.
* Support enquiry management and identify opportunities to automate processes, improve turnaround, and increase efficiency across the client base.
* Maintain accurate service plans, client profiles, contact records, and relationship activity updates.
* Use knowledge of custody services, securities services products, market regulations, and market practice to position relevant solutions to clients.
* Support client retention and revenue growth by identifying service improvements, cross-sell opportunities, and relationship expansion potential.
* Work with the Head of Client Management to assist in acquiring new clients for the Securities Services business.
* Participate in preparing commercial proposals, client presentations, sales materials, and relationship review documents.
* Manage and update the sales pipeline to ensure opportunities, deal stages, and conversion progress are tracked properly.
* Oversee the transition of pipeline opportunities into active mandates through structured onboarding and implementation plans.
* Coordinate new relationship onboarding with operations, product, legal, compliance, implementation, and internal business teams.
* Apply GCC and international market knowledge when supporting client discussions, service planning, and commercial opportunities.
* Help strengthen the client experience by recommending practical improvements in service delivery, reporting, communication, and process flow.
* Maintain awareness of securities services regulations, custody requirements, operational controls, and internal governance expectations.
* Support a collaborative service culture that balances client satisfaction, risk control, operational discipline, and revenue growth.
Ideal Profile
* Degree in a relevant discipline such as Business Management, Finance, Banking, Economics, or a related field.
* Minimum 5 years of experience in securities services, custody business, banking, or financial services operations.
* At least 3 years of experience in relationship management, sales support, client services, custody operations, or securities services within a large organization.
* Deep knowledge of custody services, client servicing models, market practices, and securities services operations.
* Understanding of fund administration services is beneficial.
* Experience managing institutional client relationships and senior client stakeholders in a commercial environment.
* Strong ability to support revenue growth from new and existing client relationships.
* Good understanding of onboarding, implementation planning, service governance, proposal support, and sales pipeline tracking.
* Mature interpersonal skills with the ability to influence, negotiate, and build trust with senior decision makers.
* Excellent team building, diplomacy, communication, and stakeholder management skills.
* Strong drive, resilience, and tenacity to overcome obstacles and deliver client-focused outcomes.
* Ability to work across operations, sales, client management, product, compliance, and implementation teams.
* Comfortable managing complex client requirements across GCC and international market environments.
Skills Set
* Securities services
* Custody services
* Client relationship management
* Client service governance
* Institutional client servicing
* Operational relationship management
* Fund administration knowledge
* Client onboarding
* Implementation planning
* Service plans
* Client profiles
* Calling program management
* Sales pipeline tracking
* Commercial proposal support
* Presentation preparation
* Revenue growth support
* Client retention
* GCC market exposure
* International market exposure
* Enquiry management
* Process automation
* Operations coordination
* Stakeholder management
* Senior client communication
* Banking regulations
* Market practice knowledge
* Securities services products
* Relationship governance
* Cross-functional coordination
Why Join Us
This role offers a strong opportunity for a securities services professional who wants to manage high-value client relationships within Abu Dhabi’s Banking sector. The position provides exposure to custody services, institutional client governance, fund administration awareness, onboarding, commercial proposal support, and business growth across regional and international markets. It is well suited for a confident client service leader who can combine operational knowledge, relationship depth, and commercial discipline to improve service outcomes and support revenue growth.
About the Company
First Abu Dhabi Bank (FAB) is one of the United Arab Emirates’ leading banking institutions, delivering retail banking, corporate banking, global markets, asset management, securities services, and institutional financial solutions. In Abu Dhabi, FAB supports clients through strong governance, advanced banking capabilities, regional market knowledge, and relationship-led service models designed to help businesses and institutions manage financial activity with confidence.
