Technology Service Lead - Digital Banking
Posted date [2026-05-28]
(ID: 45693)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Description and Requirements
Technology Service Lead - Digital BankingJob Snapshot
* Role: Technology Service Lead - Digital Banking
* Location: Abu Dhabi, United Arab Emirates
* Industry: Banking
* Function: IT Project Management
* Experience: 15+ years
* Job Type: Full-time
Position Overview
Technology Service Lead - Digital Banking in Abu Dhabi, United Arab Emirates is a Banking technology leadership role focused on managing business initiatives, product roadmaps, service delivery, digital channels, agile transformation, vendor engagement, and technology execution for commercial banking platforms. This opportunity is designed for a senior technology professional with deep banking domain experience, strong delivery leadership, and the ability to align business priorities with scalable digital and cloud-based solutions.
Job Details
Country: United Arab Emirates
City: Abu Dhabi
Industry: Banking
Function: IT Project Management
Salary: 50000-75000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Technology Service Lead will own and manage key business initiatives, product roadmap delivery, service strategy, and end-to-end technology execution for commercial banking and digital channels. The role requires strong functional and technical understanding of banking platforms, cloud services, application delivery, agile practices, vendor management, and technology governance.
This position acts as a bridge between business leadership, technology teams, product owners, service owners, vendors, and delivery partners. The successful candidate will guide service line teams, manage dependencies, monitor KPIs and OKRs, oversee demand and release milestones, and ensure technology solutions are delivered on time, within budget, and aligned with strategic business objectives.
Key Responsibilities
* Own and manage business initiatives, product roadmaps, and end-to-end delivery across assigned banking technology services.
* Ensure projects, programs, and service deliveries are executed within agreed timelines, budgets, scope, and quality expectations.
* Represent Technology in business discussions, vendor engagements, service reviews, and strategic planning forums.
* Provide strategic guidance and manage teams, resources, priorities, and service line execution.
* Apply expert functional and technical knowledge of commercial banking, business banking, and digital channels.
* Lead service teams by hiring, empowering, supporting, coaching, and developing talent to work effectively.
* Track organization-level and technology KPIs to ensure performance targets are achieved.
* Manage Capex, OpenX, and technology budget planning for assigned initiatives and service areas.
* Provide service strategy input, shape the service catalogue, and maintain a clear value proposition with business stakeholders.
* Oversee demand management, release milestones, cross-service dependencies, and coordinated delivery activities.
* Lead agile and DevOps ways of working while shaping the right culture, mindset, maturity, and delivery discipline.
* Create autonomous teams by applying servant leadership principles and delegating effectively.
* Define priorities, KPIs, and OKRs that support the charter and vision set by senior management.
* Work with product owners, service owners, and portfolio leads to align projects and programs with strategic objectives.
* Support product owners in backlog refinement so requirements are clear, estimable, and deliverable by technology teams.
* Guide testers on business requirements, product objectives, and quality expectations.
* Monitor project progress, report delivery status, identify risks early, and support timely issue resolution.
* Coordinate activities between business users, IT teams, technical support teams, vendors, and external partners.
* Provide advisory support to business teams for process improvements, product enhancements, system changes, and digital transformation initiatives.
* Develop proposals and technology solutions to resolve business problems and enable new capabilities.
* Lead vendor evaluation, partner management, and review of statements of work.
* Manage one or more business programs and projects while advocating business priorities in IT funding, resourcing, and prioritization discussions.
* Apply strong knowledge of SDLC methodologies, including Waterfall, Agile, Scrum, and iterative delivery models.
* Drive innovative and impactful system solutions that improve business performance and customer experience.
* Ensure technical application security, compliance, audit, and governance requirements are considered in delivery planning.
* Work closely with senior leadership and stakeholders to build alignment, influence decisions, and move teams toward a common vision.
* Plan ahead of delivery teams, surface hidden risks, and ensure business requirements are delivered to support customer satisfaction.
* Carry out assignments independently or as part of a team using strong banking, technology, delivery, and leadership experience.
Ideal Profile
* Bachelor of Science in Computer Systems Engineering or an equivalent technology-related degree.
* 15+ years of experience managing business banking, commercial banking, and digital channels domains.
* Strong banking background with domain experience across finance, digital platforms, business banking, or commercial banking systems.
* Certification in Agile or Scrum is required.
* Certification in ITIL or a similar service management framework is required.
* Expert-level industry or vendor certifications are preferred.
* Deep experience in technology development, solution design, cloud platforms, enterprise architecture, and modern delivery practices.
* Hands-on familiarity with Azure, AWS, microservices, CI/CD, authorization, authentication, identity providers, and digital platform services.
* Strong knowledge of software engineering methodologies, including SDLC, Waterfall, Agile, Scrum, and iterative development.
* Proven ability to lead technology programs, coach assigned projects, and resolve delivery challenges to keep teams on track.
* Experience in digital transformation, process automation, digitization, and enabling business outcomes through technology.
* Strong experience in vendor and partner management, including SOW evaluation and external delivery coordination.
* Ability to work with senior leadership, business stakeholders, product owners, service owners, portfolio leads, and technical teams.
* Strong analytical ability with proven experience enabling data-based decision making.
* Excellent communication skills, both written and verbal.
* Ability to influence others, build strong relationships, and operate effectively in ambiguous situations.
* Flexible, adaptable, proactive, and able to balance strategic leadership with practical delivery ownership.
Skills Set
* Commercial banking technology
* Digital banking channels
* Business banking platforms
* IT project management
* Program management
* Product roadmap delivery
* Service line leadership
* Agile delivery
* Scrum methodology
* DevOps practices
* SDLC
* Waterfall delivery
* Cloud Azure
* AWS
* Microservices
* CI/CD
* Authorization and authentication
* Identity provider integration
* Digital transformation
* Process automation
* Service catalogue management
* Demand management
* Release milestone management
* KPI and OKR tracking
* Capex budget management
* OpenX budget management
* Vendor management
* Partner management
* SOW evaluation
* Backlog refinement
* Product owner support
* ITIL framework
* Application security
* Compliance and audit requirements
* Stakeholder management
* Senior leadership engagement
* Data-based decision making
* Risk identification
* Cross-service delivery coordination
Why Join Us
This role offers senior-level exposure to digital banking transformation within a leading Banking institution in Abu Dhabi. It provides the opportunity to shape technology delivery, guide service strategy, lead agile and DevOps maturity, and support high-impact banking platforms used across commercial and business banking segments.
The position is ideal for a technology leader who wants to combine banking domain expertise, modern cloud delivery, vendor governance, and strategic service ownership to deliver practical digital solutions in a complex financial services environment.
About the Company
First Abu Dhabi Bank (FAB) is one of the UAE’s leading financial institutions, providing a broad range of Banking services across corporate, investment, retail, private banking, and global markets. FAB continues to support clients through advanced digital capabilities, strong governance, technology-enabled banking solutions, and a commitment to operational excellence across the UAE and wider region.
