IT Hardware Technician - Laptop & Desktop Repairs Job Vacancy in UAE Dubai
Posted date [2025-05-27]
(ID: 35087)
 |
About the Company Sharaf DG, a flagship brand of the Sharaf Group, is one of the UAE’s leading electronics and technology retail chains with a strong presence across the Middle East, including Bahrain, Oman, and Egypt. Built on a unique concept in consumer electronics retailing, Sharaf DG is designed to meet the evolving needs of today’s tech-savvy and quality-conscious customers. Serving over one million customers monthly, Sharaf DG offers the widest selection of top global brands across multiple product categories such as consumer electronics, IT, telecom, home appliances, home entertainment, and smart technology. More than just a retail brand, Sharaf DG is also a dynamic player in energy solutions, franchise operations, and B2B services, providing diverse career paths across multiple business verticals. Sharaf DG is constantly expanding and offers exciting job opportunities in Dubai and across the UAE in sales, retail operations, customer service, logistics, merchandising, marketing, IT support, and business development. As an employer of choice, we value talent, diversity, and innovation. With a workforce representing over 40 nationalities, we foster an inclusive and high-performing work culture. Our employees are rewarded with competitive pay, benefits, and career advancement opportunities in a supportive and growth-driven environment. At Sharaf DG, you’ll be empowered to make an impact and build a rewarding career in one of the fastest-growing electronics retail and technology solution companies in the region. Explore Sharaf DG careers in Dubai and across the Emirates today and become part of a future-focused, customer-centric team that’s redefining retail excellence.... |
IT Hardware Technician - Laptop & Desktop Repairs
Job Overview
Sharaf DG is hiring an experienced IT Hardware Technician to handle in-warranty and out-of-warranty repairs for major laptop and desktop brands at our authorized service centers in Dubai. This role focuses on delivering high-quality technical repairs, ensuring customer satisfaction, and maintaining service standards aligned with brand KPIs.
Job Location: Dubai, United Arab Emirates
Industry: Computer Hardware
Function: Equipment Maintenance / Repair
Salary: 5000-6500 monthly (Market estimated)
Gender: Any
Job Type: Full-time
Job Overview
As an IT Hardware Technician, you will be responsible for diagnosing and repairing laptops, desktops, and mobile devices from leading brands such as HP, Lenovo, Dell, ASUS, Acer, HONOR, and Huawei. The role involves meeting daily productivity targets, updating brand systems, and interacting with walk-in customers who require service support. You will play a vital role in maintaining Net Promoter Scores (NPS) through efficient technical service and professional communication.
Key Responsibilities
* Diagnose and repair in-warranty and out-of-warranty laptops, desktops, and mobile devices
* Achieve daily productivity targets and deliver results as per brand KPIs
* Provide technical assistance to walk-in customers and resolve queries effectively
* Accurately update brand service portals and internal systems with service activity
* Perform repairs in compliance with brand procedures and quality standards
* Maintain cleanliness and organization of the service area
* Ensure high customer satisfaction by delivering quality repairs and professional interaction
* Contribute to maintaining a positive Net Promoter Score (NPS) for the service center
Job Requirements
* Diploma or ITI certification in Electronics or a related field
* 3–4 years of hands-on experience repairing laptops and desktops from leading brands
* Prior work experience at an authorized service center is preferred
* Strong attention to detail and problem-solving skills
* Ability to work independently and manage time effectively
* Customer-focused with strong interpersonal communication skills
* Willingness to continuously learn and stay updated with new technologies
What We Offer
* Technical service role with a leading consumer electronics and IT service provider
* Access to OEM-authorized repair training and certification programs
* Competitive salary and performance incentives
* Opportunity to work on a wide range of leading technology brands
* Supportive work environment focused on quality and customer satisfaction
About the Company
Sharaf DG, part of the Sharaf Group, is one of the UAE’s most trusted electronics retailers and service providers. With operations across the GCC and a strong focus on after-sales support, Sharaf DG operates authorized service centers for global technology brands. Our teams are committed to providing reliable technical expertise, efficient repairs, and unmatched customer experience across every touchpoint.
Job Overview
Sharaf DG is hiring an experienced IT Hardware Technician to handle in-warranty and out-of-warranty repairs for major laptop and desktop brands at our authorized service centers in Dubai. This role focuses on delivering high-quality technical repairs, ensuring customer satisfaction, and maintaining service standards aligned with brand KPIs.
Job Location: Dubai, United Arab Emirates
Industry: Computer Hardware
Function: Equipment Maintenance / Repair
Salary: 5000-6500 monthly (Market estimated)
Gender: Any
Job Type: Full-time
Job Overview
As an IT Hardware Technician, you will be responsible for diagnosing and repairing laptops, desktops, and mobile devices from leading brands such as HP, Lenovo, Dell, ASUS, Acer, HONOR, and Huawei. The role involves meeting daily productivity targets, updating brand systems, and interacting with walk-in customers who require service support. You will play a vital role in maintaining Net Promoter Scores (NPS) through efficient technical service and professional communication.
Key Responsibilities
* Diagnose and repair in-warranty and out-of-warranty laptops, desktops, and mobile devices
* Achieve daily productivity targets and deliver results as per brand KPIs
* Provide technical assistance to walk-in customers and resolve queries effectively
* Accurately update brand service portals and internal systems with service activity
* Perform repairs in compliance with brand procedures and quality standards
* Maintain cleanliness and organization of the service area
* Ensure high customer satisfaction by delivering quality repairs and professional interaction
* Contribute to maintaining a positive Net Promoter Score (NPS) for the service center
Job Requirements
* Diploma or ITI certification in Electronics or a related field
* 3–4 years of hands-on experience repairing laptops and desktops from leading brands
* Prior work experience at an authorized service center is preferred
* Strong attention to detail and problem-solving skills
* Ability to work independently and manage time effectively
* Customer-focused with strong interpersonal communication skills
* Willingness to continuously learn and stay updated with new technologies
What We Offer
* Technical service role with a leading consumer electronics and IT service provider
* Access to OEM-authorized repair training and certification programs
* Competitive salary and performance incentives
* Opportunity to work on a wide range of leading technology brands
* Supportive work environment focused on quality and customer satisfaction
About the Company
Sharaf DG, part of the Sharaf Group, is one of the UAE’s most trusted electronics retailers and service providers. With operations across the GCC and a strong focus on after-sales support, Sharaf DG operates authorized service centers for global technology brands. Our teams are committed to providing reliable technical expertise, efficient repairs, and unmatched customer experience across every touchpoint.
