Qualifications: Bachelor degree
Experience: 1-4 years
Key Skill : Project Management & SDLC Management knowledge is required
√ The primary objective of Client Engagement Executive job is to develop long-term sustainable business relationships with Clients, Corporates & Business unit executives.
√ The Client Engagement Executive will be responsible for first line account management of clients and assisting in developing and maintaining efficient systems to deal with client queries and support.
√ Enagagment executives also establish strategic relationships with internal departments, including sales, marketing, business development teams and project development team.
√ Schedule regular meetings with customers
√ Study competition to find new ways to retain customers
√ Create plans to address clients‚ business needs.
√ Advise clients on creating profitable processes
√ Act as point of contact for complaints and escalate issues as appropriate
√ Help sales team up-sell or cross-sell services and products by identifying the feasibility of the project / product in terms of economic, resources and innovations.
√ Manage the project/ product deliveries post surpassing the sales team.
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