Call Center Agent - Customer Support (UAE National, Arabic/English) Job Vacancy in UAE Abdu Dhabi
Posted date [2025-06-29]
(ID: 35823)
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Dicetek is a global IT Solutions and Services Company founded in 2006, headquartered in Singapore. We are expanding our global network while delivering cost-effective consulting services. Our operational offices are located in India, UAE, Singapore, and the USA.
Focusing on various sectors including Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate, and Manufacturing, we offer top-notch Information Technology Solutions and Professional Consulting Services. We have built a solid reputation in the technology industry for exceptional service, guided by our core values of integrity, thought leadership, and excellence in the ever-evolving IT landscape. We aim to foster lasting relationships with our clients, prioritizing their satisfaction as a key performance indicator. This commitment has positioned us as a preferred partner for many. With over a decade of experience, we have a proven track record in consulting across diverse technical roles and industries. Our specialized team of over 1,200 IT Consultants combines international expertise with in-depth local market knowledge.... |
Call Center Agent - Customer Support (UAE National, Arabic/English)
Role Summary
We are seeking a bilingual Call Center Agent (Arabic/English) to manage inbound and outbound customer interactions for a leading organization in the UAE. This full-time role is open exclusively to UAE Nationals with a family book and is supported by Nafis. As a key member of the customer service team, you’ll be responsible for addressing inquiries, resolving issues, and ensuring excellent service delivery across all communication channels.
Job Details
Job Location: Dubai, UAE
Industry: Consumer Services
Function: Customer Service
Salary: 8000-9000 monthly + Nafis Support
Gender: Any
Candidate Nationality: UAE National (with family book)
Candidate Current Location: UAE
Job Type: Full-time
Working Hours: 5 Days, 9 Hours per Day
Languages: Arabic / English
What You’ll Do
* Answer inbound calls and respond professionally to customer questions and concerns
* Make outbound follow-up calls as needed to support customer satisfaction and service delivery
* Resolve complaints efficiently by identifying issues, offering solutions, and following through to closure
* Update customer accounts and maintain accurate records using CRM or relevant systems
* Meet individual and team KPIs for call volume, quality, and customer satisfaction metrics
* Provide detailed product and service information and escalate complex issues to supervisors when needed
Ideal Profile
* UAE National with family book (mandatory)
* Fluent in both Arabic and English (spoken and written)
* Excellent communication, interpersonal, and active listening skills
* Strong problem-solving ability with attention to detail
* Comfortable working in a fast-paced, target-driven environment
* Familiarity with basic computer operations and CRM systems
* Customer-focused mindset with a calm and professional demeanor under pressure
Why Join Us
* Work in a dynamic and supportive customer service environment
* Competitive salary with Nafis support and government backing
* Gain valuable experience in communication, client handling, and service operations
* Opportunities for professional development and career growth within the customer service function
* Contribute to a high-impact, customer-centric team recognized for service excellence
About the Company
Dicetek LLC is a global technology consulting firm headquartered in Dubai, UAE. We specialize in delivering innovative IT solutions to enterprises across banking, telecom, healthcare, and public sector domains. With a strong footprint in the Middle East and Asia, Dicetek empowers digital transformation through its skilled workforce and client-centric approach. Our teams are committed to solving complex challenges with scalable, secure, and agile technology solutions.
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Role Summary
We are seeking a bilingual Call Center Agent (Arabic/English) to manage inbound and outbound customer interactions for a leading organization in the UAE. This full-time role is open exclusively to UAE Nationals with a family book and is supported by Nafis. As a key member of the customer service team, you’ll be responsible for addressing inquiries, resolving issues, and ensuring excellent service delivery across all communication channels.
Job Details
Job Location: Dubai, UAE
Industry: Consumer Services
Function: Customer Service
Salary: 8000-9000 monthly + Nafis Support
Gender: Any
Candidate Nationality: UAE National (with family book)
Candidate Current Location: UAE
Job Type: Full-time
Working Hours: 5 Days, 9 Hours per Day
Languages: Arabic / English
What You’ll Do
* Answer inbound calls and respond professionally to customer questions and concerns
* Make outbound follow-up calls as needed to support customer satisfaction and service delivery
* Resolve complaints efficiently by identifying issues, offering solutions, and following through to closure
* Update customer accounts and maintain accurate records using CRM or relevant systems
* Meet individual and team KPIs for call volume, quality, and customer satisfaction metrics
* Provide detailed product and service information and escalate complex issues to supervisors when needed
Ideal Profile
* UAE National with family book (mandatory)
* Fluent in both Arabic and English (spoken and written)
* Excellent communication, interpersonal, and active listening skills
* Strong problem-solving ability with attention to detail
* Comfortable working in a fast-paced, target-driven environment
* Familiarity with basic computer operations and CRM systems
* Customer-focused mindset with a calm and professional demeanor under pressure
Why Join Us
* Work in a dynamic and supportive customer service environment
* Competitive salary with Nafis support and government backing
* Gain valuable experience in communication, client handling, and service operations
* Opportunities for professional development and career growth within the customer service function
* Contribute to a high-impact, customer-centric team recognized for service excellence
About the Company
Dicetek LLC is a global technology consulting firm headquartered in Dubai, UAE. We specialize in delivering innovative IT solutions to enterprises across banking, telecom, healthcare, and public sector domains. With a strong footprint in the Middle East and Asia, Dicetek empowers digital transformation through its skilled workforce and client-centric approach. Our teams are committed to solving complex challenges with scalable, secure, and agile technology solutions.
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Let me know when you\'re ready for the next job post.
