Call Center Agent Job Vacancy in UAE Dubai
Posted date [2024-06-11]
(ID: 30788)
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vaJob Purpose
Provide the highest standards of customer service through the provision of telephone services to existing and potential customers.
Accountabilities
Provide a friendly and professional point of contact for customers for any queries or concerns.
Handle incoming calls and manage outgoing calls as required.
Liaise with wider team members to ensure the best resolution, consistent with the contract.
Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner.
Maintains customer records by updating account information.
Respond to queries, amend data and re-issue tasks as required.
Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
Carry out monitoring of data to ensure that Help desk work orders have been accurately created, assigned, prioritized and categorized in line with contractual KPI’s and SLA’s.
Manage large amounts of inbound and outbound calls in a timely manner, logging the customer request, complaints, troubleshoot.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Follow communication “scripts” when handling different topics.
Function as an intermediary between the client, the Operations team and the end user
Key Performance Indicator
Number of Customers
Number of customer complaints addressed
Education/Qualification
Bachelor’s in business or Job-Related Field or the equivalent in work experience.
Experience
1+ years of experience in a call center or contact center setting.
Strong understanding of company policies and services.
Skills
Organizational skills
Time management
Sense of responsibility and responsiveness
Communication skills
Safety
Customer focus
Problem solving
Analytical skills
Training and coaching
Team Management
How to Apply:
Apply today for the job vacancy that best matches your experience or aspirations. Attach your CV, and a recruitment specialist from our human resources department will contact you shortly.
Send your CV to: recruitment
farnek.com
Provide the highest standards of customer service through the provision of telephone services to existing and potential customers.
Accountabilities
Provide a friendly and professional point of contact for customers for any queries or concerns.
Handle incoming calls and manage outgoing calls as required.
Liaise with wider team members to ensure the best resolution, consistent with the contract.
Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner.
Maintains customer records by updating account information.
Respond to queries, amend data and re-issue tasks as required.
Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
Carry out monitoring of data to ensure that Help desk work orders have been accurately created, assigned, prioritized and categorized in line with contractual KPI’s and SLA’s.
Manage large amounts of inbound and outbound calls in a timely manner, logging the customer request, complaints, troubleshoot.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Follow communication “scripts” when handling different topics.
Function as an intermediary between the client, the Operations team and the end user
Key Performance Indicator
Number of Customers
Number of customer complaints addressed
Education/Qualification
Bachelor’s in business or Job-Related Field or the equivalent in work experience.
Experience
1+ years of experience in a call center or contact center setting.
Strong understanding of company policies and services.
Skills
Organizational skills
Time management
Sense of responsibility and responsiveness
Communication skills
Safety
Customer focus
Problem solving
Analytical skills
Training and coaching
Team Management
How to Apply:
Apply today for the job vacancy that best matches your experience or aspirations. Attach your CV, and a recruitment specialist from our human resources department will contact you shortly.
Send your CV to: recruitment
farnek.com
