Customer Service Advisor - Arabic Speaker Online Fashion Remote Full-Time Job Vacancy in UAE Dubai
Posted date [2025-03-15]
(ID: 33901)
 |
We’re Concentrix, a global leader in technology and services that empowers the world’s top brands today and into the future. Focused on solutions and driven by technology and intelligence, we design, build, and operate fully integrated, end-to-end solutions at speed and scale for over 2,000 clients, addressing their toughest business challenges. With unique data insights, deep industry expertise, and advanced technology, we are the intelligent transformation partner that simplifies how companies work, interact, and transact.... |
Customer Service Advisor - Arabic Speaker Online Fashion Remote Full-Time
About the job
We are looking for a Customer Service Advisor - Arabic Speaker to join our remote customer support team for a leading online fashion brand. This full-time role requires an individual with a passion for delivering high-quality customer service while handling inquiries through calls, chats, and emails. The ideal candidate should have experience in luxury retail or hospitality and possess excellent communication skills in Arabic and English.
Job Location: Remote Based in Dubai UAE
Job Industry: Customer Service and E-commerce
Job Function: Customer Support and Online Retail Assistance
Job Type: Full-Time Remote
Salary: Negotiable
Gender: Any
Key Responsibilities
- Handle customer inquiries via inbound and outbound calls, chats, and emails while meeting service quality and performance targets
- Deliver outstanding customer service by actively listening, probing for understanding, and providing clear solutions
- Assist customers with product inquiries, order tracking, returns, refunds, and general support for an online fashion brand
- Identify customer problems and offer effective resolutions while maximizing upselling and cross-selling opportunities
- Maintain up-to-date knowledge of products, services, and procedures to provide accurate and timely information
- Work efficiently to meet key performance indicators such as response time, call handling, and customer satisfaction
Candidate Profile
- Previous experience in luxury retail, e-commerce, or hospitality is highly preferred
- Fluent Arabic speaker with strong English proficiency in both written and verbal communication
- Graduate preferred; relevant experience may be considered in lieu of a degree
- Excellent telephone etiquette and ability to handle customer interactions professionally
- Detail-oriented with strong problem-solving and multitasking skills
- Proficiency in navigating CRM systems, customer service tools, and email platforms
- Availability to work an 8-hour shift, 5 days a week, including weekends and holidays as per business requirements
- Immediate joiners or candidates available within 1-2 weeks will be prioritized
Why Join Us
- Competitive salary with performance incentives
- Remote full-time opportunity with flexibility
- Career growth and professional development in a global company
- A supportive and collaborative work culture focused on excellence
If you have a passion for customer service and online fashion, apply today and be part of a dynamic and growing team.
About the job
We are looking for a Customer Service Advisor - Arabic Speaker to join our remote customer support team for a leading online fashion brand. This full-time role requires an individual with a passion for delivering high-quality customer service while handling inquiries through calls, chats, and emails. The ideal candidate should have experience in luxury retail or hospitality and possess excellent communication skills in Arabic and English.
Job Location: Remote Based in Dubai UAE
Job Industry: Customer Service and E-commerce
Job Function: Customer Support and Online Retail Assistance
Job Type: Full-Time Remote
Salary: Negotiable
Gender: Any
Key Responsibilities
- Handle customer inquiries via inbound and outbound calls, chats, and emails while meeting service quality and performance targets
- Deliver outstanding customer service by actively listening, probing for understanding, and providing clear solutions
- Assist customers with product inquiries, order tracking, returns, refunds, and general support for an online fashion brand
- Identify customer problems and offer effective resolutions while maximizing upselling and cross-selling opportunities
- Maintain up-to-date knowledge of products, services, and procedures to provide accurate and timely information
- Work efficiently to meet key performance indicators such as response time, call handling, and customer satisfaction
Candidate Profile
- Previous experience in luxury retail, e-commerce, or hospitality is highly preferred
- Fluent Arabic speaker with strong English proficiency in both written and verbal communication
- Graduate preferred; relevant experience may be considered in lieu of a degree
- Excellent telephone etiquette and ability to handle customer interactions professionally
- Detail-oriented with strong problem-solving and multitasking skills
- Proficiency in navigating CRM systems, customer service tools, and email platforms
- Availability to work an 8-hour shift, 5 days a week, including weekends and holidays as per business requirements
- Immediate joiners or candidates available within 1-2 weeks will be prioritized
Why Join Us
- Competitive salary with performance incentives
- Remote full-time opportunity with flexibility
- Career growth and professional development in a global company
- A supportive and collaborative work culture focused on excellence
If you have a passion for customer service and online fashion, apply today and be part of a dynamic and growing team.
