Customer Service Advisor - Bilingual English French Job Vacancy in UAE Dubai
Posted date [2025-01-29]
(ID: 33299)
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We’re Concentrix, a global leader in technology and services that empowers the world’s top brands today and into the future. Focused on solutions and driven by technology and intelligence, we design, build, and operate fully integrated, end-to-end solutions at speed and scale for over 2,000 clients, addressing their toughest business challenges. With unique data insights, deep industry expertise, and advanced technology, we are the intelligent transformation partner that simplifies how companies work, interact, and transact.... |
Step into a dynamic customer service role in Dubai, where you will provide high-quality support to customers in both English and French. As a Customer Service Advisor, you will be the voice of the company, assisting customers via phone, email, and chat while delivering exceptional service. If you have a passion for communication, problem-solving, and customer engagement, this is a fantastic opportunity to grow in a fast-paced contact center environment.
Job Location: Dubai, United Arab Emirates
Job Industry: Customer Experience and Contact Center Operations
Job Function: Customer Service
Salary: Negotiable
Gender: Any
Responsibilities:
- Handle inbound customer inquiries professionally via phone, email, and chat.
- Provide accurate and complete information while ensuring exceptional customer experience.
- Identify customer issues and offer suitable solutions in a timely and efficient manner.
- Maximize opportunities for upselling and cross-selling where appropriate.
- Stay updated on company products, services, and policies to provide informed assistance.
- Participate in outbound calling campaigns and special projects as required.
- Process customer transactions with precision and maintain detailed service records.
Required Skills and Qualifications:
- Minimum 1 year of customer service or call center experience, preferably in the real estate sector.
- Bilingual fluency: English (B2+ level) and French speaker.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Excel and general PC applications.
- Bachelor’s degree preferred; relevant experience may be considered in place of formal education.
- Cheerful, empathetic, and professional demeanor with excellent telephone etiquette.
- Ability to work efficiently in a fast-paced, high-volume environment.
- Flexibility to work 8-hour shifts, five days a week on a rotational schedule.
Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
Job Location: Dubai, United Arab Emirates
Job Industry: Customer Experience and Contact Center Operations
Job Function: Customer Service
Salary: Negotiable
Gender: Any
Responsibilities:
- Handle inbound customer inquiries professionally via phone, email, and chat.
- Provide accurate and complete information while ensuring exceptional customer experience.
- Identify customer issues and offer suitable solutions in a timely and efficient manner.
- Maximize opportunities for upselling and cross-selling where appropriate.
- Stay updated on company products, services, and policies to provide informed assistance.
- Participate in outbound calling campaigns and special projects as required.
- Process customer transactions with precision and maintain detailed service records.
Required Skills and Qualifications:
- Minimum 1 year of customer service or call center experience, preferably in the real estate sector.
- Bilingual fluency: English (B2+ level) and French speaker.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Excel and general PC applications.
- Bachelor’s degree preferred; relevant experience may be considered in place of formal education.
- Cheerful, empathetic, and professional demeanor with excellent telephone etiquette.
- Ability to work efficiently in a fast-paced, high-volume environment.
- Flexibility to work 8-hour shifts, five days a week on a rotational schedule.
Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
