Customer Service Advisor - UAE National Job Vacancy in UAE Dubai
Posted date [2025-01-29]
(ID: 33301)
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We’re Concentrix, a global leader in technology and services that empowers the world’s top brands today and into the future. Focused on solutions and driven by technology and intelligence, we design, build, and operate fully integrated, end-to-end solutions at speed and scale for over 2,000 clients, addressing their toughest business challenges. With unique data insights, deep industry expertise, and advanced technology, we are the intelligent transformation partner that simplifies how companies work, interact, and transact.... |
Embark on a rewarding customer service career in Dubai, where you will provide top-quality support and assistance to customers. As a UAE National Customer Service Advisor, you will play a key role in handling inquiries, resolving concerns, and ensuring a seamless customer experience. If you are passionate about delivering excellent service, problem-solving, and working in a fast-paced environment, this role is a perfect fit for you.
Job Location: Dubai, United Arab Emirates
Job Industry: Customer Experience and Contact Center Operations
Job Function: Customer Service
Salary: Negotiable
Gender: Any
Responsibilities:
- Manage inbound customer interactions via phone, email, and chat, ensuring professionalism and efficiency.
- Provide complete and accurate information while maintaining high service standards.
- Identify and maximize upselling and cross-selling opportunities when applicable.
- Resolve customer concerns promptly by offering appropriate solutions.
- Stay updated on company products, services, and policies to provide informed assistance.
- Participate in outbound calling programs and special projects as required.
- Process customer transactions accurately and maintain detailed service records.
Required Skills and Qualifications:
- Minimum 1 year of experience in customer service or call center roles, preferably in the real estate sector.
- UAE National with bilingual fluency in English and Arabic.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Excel and general PC applications.
- Bachelor’s degree preferred; relevant experience may be considered in place of formal education.
- Positive, proactive, and professional approach with excellent telephone etiquette.
- Ability to work effectively in a fast-paced, high-volume environment.
Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
Job Location: Dubai, United Arab Emirates
Job Industry: Customer Experience and Contact Center Operations
Job Function: Customer Service
Salary: Negotiable
Gender: Any
Responsibilities:
- Manage inbound customer interactions via phone, email, and chat, ensuring professionalism and efficiency.
- Provide complete and accurate information while maintaining high service standards.
- Identify and maximize upselling and cross-selling opportunities when applicable.
- Resolve customer concerns promptly by offering appropriate solutions.
- Stay updated on company products, services, and policies to provide informed assistance.
- Participate in outbound calling programs and special projects as required.
- Process customer transactions accurately and maintain detailed service records.
Required Skills and Qualifications:
- Minimum 1 year of experience in customer service or call center roles, preferably in the real estate sector.
- UAE National with bilingual fluency in English and Arabic.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Excel and general PC applications.
- Bachelor’s degree preferred; relevant experience may be considered in place of formal education.
- Positive, proactive, and professional approach with excellent telephone etiquette.
- Ability to work effectively in a fast-paced, high-volume environment.
Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
