Customer Service Advisor - UAE National Job Vacancy in UAE Dubai
Posted date [2025-02-15]
(ID: 33437)
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We’re Concentrix, a global leader in technology and services that empowers the world’s top brands today and into the future. Focused on solutions and driven by technology and intelligence, we design, build, and operate fully integrated, end-to-end solutions at speed and scale for over 2,000 clients, addressing their toughest business challenges. With unique data insights, deep industry expertise, and advanced technology, we are the intelligent transformation partner that simplifies how companies work, interact, and transact.... |
Customer Service Advisor - UAE National
A leading customer experience solutions company is seeking a **Customer Service Advisor** to provide exceptional service through inbound and outbound calls. This role involves assisting customers with inquiries, identifying sales opportunities, and ensuring a positive customer experience. The ideal candidate is **fluent in Arabic and English**, has strong interpersonal skills, and enjoys engaging with customers over the phone.
Job Location: Dubai, United Arab Emirates
Job Industry: Customer Service and Call Center
Job Function: Customer Support and Sales Assistance
Salary: Negotiable
Gender: Any
Key Responsibilities
- Handle inbound calls from customers, prospects, and non-customers while maintaining service quality standards
- Provide accurate and complete information to customers in a polite and professional manner
- Identify customer needs and offer appropriate solutions while maximizing cross-selling opportunities
- Address customer problems and ensure timely resolution
- Stay updated on product, service, and procedural changes through continuous learning
- Participate in outbound calling programs and special projects as assigned
- Accurately process customer transactions in an efficient manner
Required Skills and Experience
- Minimum of 1 year of customer service or call center experience, preferably in the real estate sector
- Bilingual fluency in **English and Arabic**
- Strong communication and interpersonal skills
- Proficiency in Microsoft Excel and ability to work with formulas
- Bachelor\'s degree preferred, though a combination of education and experience will be considered
- Cheerful personality with a professional, proactive, and customer-friendly approach
- Ability to work in a fast-paced, high-production environment with a tolerance for repetitive tasks
- Results-driven, detail-oriented, and eager to learn new skills
What We Offer
- Competitive salary and benefits package
- Professional growth and learning opportunities in customer service excellence
- A supportive and collaborative work environment
- Career development in a global organization with diverse opportunities
About the Company
A global leader in customer experience solutions, delivering **high-quality service and innovative customer engagement strategies**. The company is committed to **creating seamless customer interactions and driving business success through technology and people-focused solutions**.
For more information on career opportunities in customer service, apply now.
A leading customer experience solutions company is seeking a **Customer Service Advisor** to provide exceptional service through inbound and outbound calls. This role involves assisting customers with inquiries, identifying sales opportunities, and ensuring a positive customer experience. The ideal candidate is **fluent in Arabic and English**, has strong interpersonal skills, and enjoys engaging with customers over the phone.
Job Location: Dubai, United Arab Emirates
Job Industry: Customer Service and Call Center
Job Function: Customer Support and Sales Assistance
Salary: Negotiable
Gender: Any
Key Responsibilities
- Handle inbound calls from customers, prospects, and non-customers while maintaining service quality standards
- Provide accurate and complete information to customers in a polite and professional manner
- Identify customer needs and offer appropriate solutions while maximizing cross-selling opportunities
- Address customer problems and ensure timely resolution
- Stay updated on product, service, and procedural changes through continuous learning
- Participate in outbound calling programs and special projects as assigned
- Accurately process customer transactions in an efficient manner
Required Skills and Experience
- Minimum of 1 year of customer service or call center experience, preferably in the real estate sector
- Bilingual fluency in **English and Arabic**
- Strong communication and interpersonal skills
- Proficiency in Microsoft Excel and ability to work with formulas
- Bachelor\'s degree preferred, though a combination of education and experience will be considered
- Cheerful personality with a professional, proactive, and customer-friendly approach
- Ability to work in a fast-paced, high-production environment with a tolerance for repetitive tasks
- Results-driven, detail-oriented, and eager to learn new skills
What We Offer
- Competitive salary and benefits package
- Professional growth and learning opportunities in customer service excellence
- A supportive and collaborative work environment
- Career development in a global organization with diverse opportunities
About the Company
A global leader in customer experience solutions, delivering **high-quality service and innovative customer engagement strategies**. The company is committed to **creating seamless customer interactions and driving business success through technology and people-focused solutions**.
For more information on career opportunities in customer service, apply now.
