We’re Concentrix, a global leader in technology and services that empowers the world’s top brands today and into the future. Focused on solutions and driven by technology and intelligence, we design, build, and operate fully integrated, end-to-end solutions at speed and scale for over 2,000 clients, addressing their toughest business challenges. With unique data insights, deep industry expertise, and advanced technology, we are the intelligent transformation partner that simplifies how companies work, interact, and transact....

Team Leader - Contact Center Remote Full-Time

About the job

We are seeking a proactive and experienced Contact Center Team Leader to manage a team of customer service advisors remotely. This full-time position is ideal for professionals in the BPO industry who excel in leadership, coaching, and delivering excellent customer experiences. The successful candidate will be responsible for driving team performance, ensuring customer satisfaction, and maintaining operational efficiency.

Job Location: Remote Based in Dubai UAE
Job Industry: Customer Service and Call Center
Job Function: Contact Center Operations and Team Leadership
Job Type: Full-Time Remote
Salary: Negotiable
Gender: Any

Key Responsibilities

- Lead and manage a remote team of 15+ contact center advisors, ensuring high-quality customer service
- Oversee daily contact center operations, including scheduling, monitoring performance, and handling escalations
- Conduct training, coaching, and performance evaluations to enhance team productivity
- Collaborate with internal stakeholders and clients to align team performance with business objectives
- Ensure compliance with service level agreements and key performance indicators
- Utilize data-driven insights to implement process improvements and optimize service delivery
- Handle escalations and ensure swift resolution of customer service issues

Candidate Profile

- Minimum 1+ years of experience in customer service or contact center leadership roles, preferably in a BPO setting
- Bilingual Native Arabic speaker with strong English proficiency B2 level or above
- Bachelor\'s degree preferred or equivalent experience in team leadership and customer service
- Strong leadership, communication, and problem-solving skills
- Proficiency in using contact center tools, CRM software, and reporting systems
- Ability to work remotely while maintaining high levels of engagement and team motivation

Why Join Us

- Competitive salary and benefits package
- Full-time remote work flexibility
- Opportunities for career growth and professional development
- Collaborative and high-performing work culture in a globally recognized company

If you are an experienced team leader looking for a remote opportunity to drive customer service excellence, apply today and become part of a dynamic and customer-focused team.

Job Title Team Leader - Contact Center Remote Full-Time Job Description Team Leader - Contact Center Remote Full-Time About the job We are seeking a proactive and experienced Contact Center Team Leader to manage a team of customer service advisors remotely. This full-time position is ideal for professionals in the BPO industry who excel in leadership, coaching, and delivering excellent customer experiences. The successful candidate will be responsible for driving team performance, ensuring customer satisfaction, and maintaining operational efficiency. Job Location: Remote Based in Dubai UAE Job Industry: Customer Service and Call Center Job Function: Contact Center Operations and Team Leadership Job Type: Full-Time Remote Salary: Negotiable Gender: Any Key Responsibilities - Lead and manage a remote team of 15+ contact center advisors, ensuring high-quality customer service - Oversee daily contact center operations, including scheduling, monitoring performance, and handling escalations - Conduct training, coaching, and performance evaluations to enhance team productivity - Collaborate with internal stakeholders and clients to align team performance with business objectives - Ensure compliance with service level agreements and key performance indicators - Utilize data-driven insights to implement process improvements and optimize service delivery - Handle escalations and ensure swift resolution of customer service issues Candidate Profile - Minimum 1+ years of experience in customer service or contact center leadership roles, preferably in a BPO setting - Bilingual Native Arabic speaker with strong English proficiency B2 level or above - Bachelor\'s degree preferred or equivalent experience in team leadership and customer service - Strong leadership, communication, and problem-solving skills - Proficiency in using contact center tools, CRM software, and reporting systems - Ability to work remotely while maintaining high levels of engagement and team motivation Why Join Us - Competitive salary and benefits package - Full-time remote work flexibility - Opportunities for career growth and professional development - Collaborative and high-performing work culture in a globally recognized company If you are an experienced team leader looking for a remote opportunity to drive customer service excellence, apply today and become part of a dynamic and customer-focused team. Post Details

Job Start Date Salary from 0.00 Salary to 0.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Remote Based in Dubai UAE

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Part-time & Full-time Industry Type Job Industry -> Consumer Services Job Function Job Functions -> Administrative Employers Details Company Concentrix Contact Person HRM Concentrix Designation HR Manager Telephone 1-800-747-0583 Email inquiryconcentrix.com