Trainer - Contact Center - Bilingual (English/Arabic) Job Vacancy in UAE Dubai
Posted date [2025-01-28]
(ID: 33286)
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We’re Concentrix, a global leader in technology and services that empowers the world’s top brands today and into the future. Focused on solutions and driven by technology and intelligence, we design, build, and operate fully integrated, end-to-end solutions at speed and scale for over 2,000 clients, addressing their toughest business challenges. With unique data insights, deep industry expertise, and advanced technology, we are the intelligent transformation partner that simplifies how companies work, interact, and transact.... |
Trainer - Contact Center - Bilingual (English/Arabic)
Elevate customer experience in Dubai by joining Concentrix as a Bilingual Trainer - Contact Center. In this dynamic role, you will be responsible for delivering world-class training programs to new hires, ensuring high-quality service, and supporting continuous learning initiatives. If you have a passion for coaching, strong facilitation skills, and expertise in training methodologies, this role offers the perfect opportunity to shape the skills and success of a high-performing contact center team.
Job Location: Dubai, United Arab Emirates
Job Industry: Customer Experience and Contact Center Operations
Job Function: Training and Development
Salary: Negotiable
Gender: Any
Responsibilities:
- Conduct engaging training sessions for new hires and existing employees, ensuring alignment with client expectations and company standards.
- Utilize innovative training techniques, including interactive learning methods, hands-on demonstrations, and real-world simulations.
- Monitor trainee progress, provide coaching, and deliver constructive developmental feedback.
- Maintain up-to-date knowledge of products, services, policies, and operational procedures to ensure training accuracy.
- Support operations by ensuring a seamless transition of employees from training to production environments.
- Actively participate in client meetings, cross-functional collaborations, and call observations to stay informed about business updates.
- Evaluate training effectiveness through assessments, feedback sessions, and performance metrics.
- Assist in curriculum development, suggesting modifications based on internal feedback and business needs.
- Maintain consistent communication with managers, peers, and stakeholders to enhance training strategies and employee engagement.
- Promote a culture of continuous learning, keeping teams informed of policy changes, product releases, and best practices.
Required Skills and Qualifications:
- Bachelor’s degree in a related field preferred.
- Minimum 2-4 years of experience in training and development, preferably in a contact center environment.
- Bilingual proficiency: English (B2+ level) and native Arabic speaker.
- Strong communication, presentation, and facilitation skills.
- Proven ability to coach employees in soft skills, including communication, critical thinking, and time management.
- Proficiency in Microsoft Office and training documentation tools.
- Ability to multitask, meet deadlines, and adapt to a fast-paced environment.
- High attention to detail, professionalism, and ability to build strong relationships with employees and stakeholders.
Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
Elevate customer experience in Dubai by joining Concentrix as a Bilingual Trainer - Contact Center. In this dynamic role, you will be responsible for delivering world-class training programs to new hires, ensuring high-quality service, and supporting continuous learning initiatives. If you have a passion for coaching, strong facilitation skills, and expertise in training methodologies, this role offers the perfect opportunity to shape the skills and success of a high-performing contact center team.
Job Location: Dubai, United Arab Emirates
Job Industry: Customer Experience and Contact Center Operations
Job Function: Training and Development
Salary: Negotiable
Gender: Any
Responsibilities:
- Conduct engaging training sessions for new hires and existing employees, ensuring alignment with client expectations and company standards.
- Utilize innovative training techniques, including interactive learning methods, hands-on demonstrations, and real-world simulations.
- Monitor trainee progress, provide coaching, and deliver constructive developmental feedback.
- Maintain up-to-date knowledge of products, services, policies, and operational procedures to ensure training accuracy.
- Support operations by ensuring a seamless transition of employees from training to production environments.
- Actively participate in client meetings, cross-functional collaborations, and call observations to stay informed about business updates.
- Evaluate training effectiveness through assessments, feedback sessions, and performance metrics.
- Assist in curriculum development, suggesting modifications based on internal feedback and business needs.
- Maintain consistent communication with managers, peers, and stakeholders to enhance training strategies and employee engagement.
- Promote a culture of continuous learning, keeping teams informed of policy changes, product releases, and best practices.
Required Skills and Qualifications:
- Bachelor’s degree in a related field preferred.
- Minimum 2-4 years of experience in training and development, preferably in a contact center environment.
- Bilingual proficiency: English (B2+ level) and native Arabic speaker.
- Strong communication, presentation, and facilitation skills.
- Proven ability to coach employees in soft skills, including communication, critical thinking, and time management.
- Proficiency in Microsoft Office and training documentation tools.
- Ability to multitask, meet deadlines, and adapt to a fast-paced environment.
- High attention to detail, professionalism, and ability to build strong relationships with employees and stakeholders.
Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
