ICT Engineer – School Technology Support
Posted date [2025-05-09]
(ID: 34810)
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About the company GEMS Education is one of the largest and most respected private K-12 education providers in the world, with deep roots in the UAE since 1959. A trusted name in international education, GEMS operates over 47 schools across the Middle East and North Africa, offering a diverse range of British, American, IB, and Indian curricula to more than 115,000 students. Known for its commitment to academic excellence, innovation in teaching, and world-class learning environments, GEMS Education empowers students from all backgrounds to achieve their full potential. Its inclusive and purpose-driven culture supports passionate educators in delivering impactful, future-focused education. Whether you’re an experienced teacher, school leader, or education professional, GEMS Education offers dynamic career growth, continuous professional development, and the chance to be part of a legacy that’s transforming lives through learning.... |
ICT Engineer – School Technology Support
We are hiring an experienced ICT Engineer to join the GEMS School of Research and Innovation in Dubai, United Arab Emirates. This full-time role is vital to maintaining robust ICT infrastructure, supporting smart classroom environments, and ensuring seamless end-user technology service across campus.
Job Location: Dubai, United Arab Emirates
Industry: Education Management
Function: IT Support / ICT Services
Salary: 9000–11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: United Arab Emirates
Job Type: Full-Time
Job Overview
As an ICT Engineer, you will manage the full lifecycle of technology implementation and maintenance across the school. This includes supporting servers, end-user devices, printers, wireless systems, and classroom smart tools while ensuring security, performance, and user satisfaction.
Key Responsibilities
* Configure, upgrade, and maintain IT hardware and software systems across school facilities
* Provide frontline helpdesk support to teaching and administrative staff
* Oversee installation and setup of classroom and lab equipment, including projectors, smart boards, and printers
* Monitor wired and wireless network performance, ensuring continuous connectivity
* Maintain detailed inventory of IT assets and user credentials in a secure and updated format
* Troubleshoot end-user issues related to operating systems, applications, and peripheral devices
* Support the IT team in implementing cybersecurity best practices and data protection policies
* Coordinate with vendors and third-party providers for equipment installation and warranty services
* Prepare and preload classroom systems ahead of school hours and monitor functionality during lessons
* Handle basic printer maintenance, toner refilling, and software rollouts as needed
* Maintain documentation of system configurations, updates, and support logs
* Support school-wide events and technical requirements as assigned
Job Requirements
Education:
* Bachelor\'s degree in Computer Science, Information Technology, or related technical field
Experience:
* Minimum 5 years of IT experience in a school or service-oriented technical environment
* Experience supporting end-user services and managing school-based ICT infrastructure preferred
Skills:
* Proficiency in desktop/laptop OS, networking, and IT hardware maintenance
* Strong troubleshooting, analytical, and problem-solving abilities
* Knowledge of classroom technology tools and AV equipment
* Good understanding of Windows Server, network protocols, and basic cybersecurity
* Effective verbal and written communication skills in English
* Ability to work independently in a dynamic educational setting
* Professional, service-oriented attitude with high attention to detail
What We Offer
* Competitive tax-free salary and end-of-service gratuity
* Fully furnished accommodation allowance
* Annual airfare to home country
* Comprehensive medical insurance
* Career advancement within the GEMS global network
* Access to the GEMS Rewards platform offering discounts on lifestyle and travel
About the Company
GEMS Education is the world’s largest private K-12 education provider, delivering high-quality education to over 170,000 students from 176 nationalities. With a 65-year legacy of excellence and innovation, GEMS schools foster academic success, personalized learning, and 21st-century readiness through cutting-edge resources and inclusive educational environments.
We are hiring an experienced ICT Engineer to join the GEMS School of Research and Innovation in Dubai, United Arab Emirates. This full-time role is vital to maintaining robust ICT infrastructure, supporting smart classroom environments, and ensuring seamless end-user technology service across campus.
Job Location: Dubai, United Arab Emirates
Industry: Education Management
Function: IT Support / ICT Services
Salary: 9000–11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: United Arab Emirates
Job Type: Full-Time
Job Overview
As an ICT Engineer, you will manage the full lifecycle of technology implementation and maintenance across the school. This includes supporting servers, end-user devices, printers, wireless systems, and classroom smart tools while ensuring security, performance, and user satisfaction.
Key Responsibilities
* Configure, upgrade, and maintain IT hardware and software systems across school facilities
* Provide frontline helpdesk support to teaching and administrative staff
* Oversee installation and setup of classroom and lab equipment, including projectors, smart boards, and printers
* Monitor wired and wireless network performance, ensuring continuous connectivity
* Maintain detailed inventory of IT assets and user credentials in a secure and updated format
* Troubleshoot end-user issues related to operating systems, applications, and peripheral devices
* Support the IT team in implementing cybersecurity best practices and data protection policies
* Coordinate with vendors and third-party providers for equipment installation and warranty services
* Prepare and preload classroom systems ahead of school hours and monitor functionality during lessons
* Handle basic printer maintenance, toner refilling, and software rollouts as needed
* Maintain documentation of system configurations, updates, and support logs
* Support school-wide events and technical requirements as assigned
Job Requirements
Education:
* Bachelor\'s degree in Computer Science, Information Technology, or related technical field
Experience:
* Minimum 5 years of IT experience in a school or service-oriented technical environment
* Experience supporting end-user services and managing school-based ICT infrastructure preferred
Skills:
* Proficiency in desktop/laptop OS, networking, and IT hardware maintenance
* Strong troubleshooting, analytical, and problem-solving abilities
* Knowledge of classroom technology tools and AV equipment
* Good understanding of Windows Server, network protocols, and basic cybersecurity
* Effective verbal and written communication skills in English
* Ability to work independently in a dynamic educational setting
* Professional, service-oriented attitude with high attention to detail
What We Offer
* Competitive tax-free salary and end-of-service gratuity
* Fully furnished accommodation allowance
* Annual airfare to home country
* Comprehensive medical insurance
* Career advancement within the GEMS global network
* Access to the GEMS Rewards platform offering discounts on lifestyle and travel
About the Company
GEMS Education is the world’s largest private K-12 education provider, delivering high-quality education to over 170,000 students from 176 nationalities. With a 65-year legacy of excellence and innovation, GEMS schools foster academic success, personalized learning, and 21st-century readiness through cutting-edge resources and inclusive educational environments.
