School Receptionist - Front Office Services
Posted date [2026-08-20]
(ID: 49896)
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GEMS Education is one of the largest and most respected private K-12 education providers in the world, with deep roots in the UAE since 1959. A trusted name in international education, GEMS operates over 47 schools across the Middle East and North Africa, offering a diverse range of British, American, IB, and Indian curricula to more than 115,000 students. Known for its commitment to academic excellence, innovation in teaching, and world-class learning environments, GEMS Education empowers students from all backgrounds to achieve their full potential. Its inclusive and purpose-driven culture supports passionate educators in delivering impactful, future-focused education. Whether you’re an experienced teacher, school leader, or education professional, GEMS Education offers dynamic career growth, continuous professional development, and the chance to be part of a legacy that’s transforming lives through learning.... |
Job Description and Requirements
School Receptionist - Front Office ServicesJob Snapshot
Role: School Receptionist - Front Office Services
Location: Dubai, United Arab Emirates
Industry: Education Management
Function: Receptionist / Front Desk
Experience: Minimum 1 year
Job Type: Full-time
Position Overview
The School Receptionist - Front Office Services position in Dubai, United Arab Emirates is an Education Management opportunity at GEMS International School, Al Khail. GEMS Education is hiring a courteous and organized professional to welcome families, manage inquiries and provide accurate information about the school\'s International Baccalaureate curriculum, admissions process and services.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Education Management
Function: Receptionist / Front Desk
Salary: 3500-5500
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Receptionist is often the first person prospective parents, current families, visitors, students and employees
encounter when contacting the school. The role shapes that initial impression by providing a professional welcome, answering questions clearly and directing each person to the correct service. Accurate front-office support also contributes to admissions activity, visitor management and efficient daily administration.
Key Responsibilities
* Welcome parents, students, employees and visitors in a courteous and professional manner.
* Determine the purpose of each visit and direct guests to the appropriate department or employee.
* Answer incoming telephone calls promptly and use clear, respectful language.
* Transfer calls accurately or record complete messages when personnel are unavailable.
* Respond to questions about the school\'s location, curriculum, structure and general administration.
* Explain the main steps of the admissions process using approved information.
* Arrange school tours and provide visitors with relevant booking details.
* Coordinate tour schedules with admissions and other responsible teams.
* Ensure prospective families receive consistent and accurate information.
* Maintain an organized reception area suitable for a premium school environment.
* Record caller and visitor information in the designated database.
* Prepare monthly information on inquiry and visitor volumes.
* Identify prospective-parent inquiries that may represent admissions leads.
* Share relevant lead information with the admissions or marketing team.
* Support student and visitor safeguarding through approved access procedures.
* Maintain discretion when handling personal, family or school information.
* Complete administrative and secretarial assignments for the Front of House team.
* Prepare correspondence, update records and organize documents when requested.
* Coordinate effectively with school staff and the GEMS corporate office.
* Follow school policies, procedures and professional codes of conduct.
* Attend staff meetings and contribute to committees when required.
* Manage competing front-desk tasks during busy arrival, departure and admissions periods.
* Escalate unusual, urgent or sensitive matters to the appropriate school leader.
Ideal Profile
Applicants should have at least one year of experience as a receptionist or in a customer-focused service position. Previous work within a school, education provider, hospitality environment or professional front office would be useful.
Excellent written and spoken English is required. The successful candidate will be comfortable working with families and colleagues from varied cultural backgrounds. Strong interpersonal judgment, calm multitasking and a polished service approach are essential.
Skills Set
* School reception operations
* Front-desk customer service
* Telephone call management
* Visitor welcoming and direction
* Parent inquiry handling
* Admissions information support
* School-tour booking
* Visitor and caller databases
* Lead recording and referral
* Monthly activity reporting
* Administrative support
* Secretarial duties
* Correspondence preparation
* Computer literacy
* Record maintenance
* Appointment coordination
* Confidential information handling
* Safeguarding awareness
* Multicultural communication
* Workload prioritization
Why Join Us
The role offers daily interaction with students, families and education professionals within an established international school. It provides experience across reception, admissions support and school administration while creating opportunities to develop within the broader GEMS network. The stable demand for skilled school-support professionals also makes this a valuable foundation for a longer-term career in education services.
About the Company
GEMS Education operates a network of schools across the UAE and other international markets. GEMS International School, Al Khail opened in 2013 and delivers the International Baccalaureate programme within a diverse learning community. The school combines academic programs with structured student, parent and administrative services.
Key Responsibilities
* Welcome parents, students, employees and visitors in a courteous and professional manner.
* Determine the purpose of each visit and direct guests to the appropriate department or employee.
* Answer incoming telephone calls promptly and use clear, respectful language.
* Transfer calls accurately or record complete messages when personnel are unavailable.
* Respond to questions about the school\'s location, curriculum, structure and general administration.
* Explain the main steps of the admissions process using approved information.
* Arrange school tours and provide visitors with relevant booking details.
* Coordinate tour schedules with admissions and other responsible teams.
* Ensure prospective families receive consistent and accurate information.
* Maintain an organized reception area suitable for a premium school environment.
* Record caller and visitor information in the designated database.
* Prepare monthly information on inquiry and visitor volumes.
* Identify prospective-parent inquiries that may represent admissions leads.
* Share relevant lead information with the admissions or marketing team.
* Support student and visitor safeguarding through approved access procedures.
* Maintain discretion when handling personal, family or school information.
* Complete administrative and secretarial assignments for the Front of House team.
* Prepare correspondence, update records and organize documents when requested.
* Coordinate effectively with school staff and the GEMS corporate office.
* Follow school policies, procedures and professional codes of conduct.
* Attend staff meetings and contribute to committees when required.
* Manage competing front-desk tasks during busy arrival, departure and admissions periods.
* Escalate unusual, urgent or sensitive matters to the appropriate school leader.
Ideal Profile
Applicants should have at least one year of experience as a receptionist or in a customer-focused service position. Previous work within a school, education provider, hospitality environment or professional front office would be useful.
Excellent written and spoken English is required. The successful candidate will be comfortable working with families and colleagues from varied cultural backgrounds. Strong interpersonal judgment, calm multitasking and a polished service approach are essential.
Skills Set
* School reception operations
* Front-desk customer service
* Telephone call management
* Visitor welcoming and direction
* Parent inquiry handling
* Admissions information support
* School-tour booking
* Visitor and caller databases
* Lead recording and referral
* Monthly activity reporting
* Administrative support
* Secretarial duties
* Correspondence preparation
* Computer literacy
* Record maintenance
* Appointment coordination
* Confidential information handling
* Safeguarding awareness
* Multicultural communication
* Workload prioritization
Why Join Us
The role offers daily interaction with students, families and education professionals within an established international school. It provides experience across reception, admissions support and school administration while creating opportunities to develop within the broader GEMS network. The stable demand for skilled school-support professionals also makes this a valuable foundation for a longer-term career in education services.
About the Company
GEMS Education operates a network of schools across the UAE and other international markets. GEMS International School, Al Khail opened in 2013 and delivers the International Baccalaureate programme within a diverse learning community. The school combines academic programs with structured student, parent and administrative services.
