School Receptionist - Front Office
Posted date [2026-05-06]
(ID: 44938)
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GEMS Education is one of the largest and most respected private K-12 education providers in the world, with deep roots in the UAE since 1959. A trusted name in international education, GEMS operates over 47 schools across the Middle East and North Africa, offering a diverse range of British, American, IB, and Indian curricula to more than 115,000 students. Known for its commitment to academic excellence, innovation in teaching, and world-class learning environments, GEMS Education empowers students from all backgrounds to achieve their full potential. Its inclusive and purpose-driven culture supports passionate educators in delivering impactful, future-focused education. Whether you’re an experienced teacher, school leader, or education professional, GEMS Education offers dynamic career growth, continuous professional development, and the chance to be part of a legacy that’s transforming lives through learning.... |
Job Snapshot
Role: School Receptionist
Location: Dubai, UAE
Industry: Education Management
Function: Reception-Switchboard
Experience: Reception or front office experience preferred
Job Type: Full-time
Position Overview
School Receptionist in Dubai, UAE is a front-facing Education Management role for a professional and highly organized candidate who can manage school reception duties, visitor coordination, parent communication, and daily office support. This opportunity is well suited for someone with strong customer service skills, a calm manner, and the ability to create a welcoming first impression for students, parents, staff, and guests.
Job Details
Country: UAE
City: Dubai
Industry: Education Management
Function: Reception-Switchboard
Salary: 3500-5500
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The School Receptionist will support the smooth running of the school office by handling enquiries, welcoming visitors, managing phone calls, coordinating visitor records, and assisting with administrative communication. This role has direct impact on parent experience, school operations, safeguarding compliance, and the professional image of the school.
Key Responsibilities
* Welcome visitors, parents, students, and staff in a professional, friendly, and efficient manner.
* Act as the first point of contact for the school community and ensure all enquiries are handled courteously.
* Answer telephone calls promptly and direct calls or messages to the appropriate department or staff member.
* Provide accurate information about admissions, curriculum, school events, tours, and daily activities.
* Maintain a clean, organized, and presentable reception area throughout the school day.
* Manage visitor registration, sign-in procedures, and access control in line with safeguarding expectations.
* Coordinate school tours and support visitor movement within the campus when required.
* Assist with communication of school events through bulletins, notices, and daily updates.
* Handle incoming and outgoing mail, courier coordination, and general document movement.
* Provide administrative, clerical, and secretarial support to the school office and leadership team.
* Support meetings, school operations, and office coordination as directed by the line manager.
* Follow all GEMS policies, procedures, codes of conduct, and safeguarding standards.
* Complete additional front office or administrative duties when required.
Ideal Profile
* Diploma, A-Level, or equivalent qualification.
* Previous experience in a receptionist, front desk, customer service, or front-of-house role.
* School reception experience is desirable but not essential.
* Excellent spoken and written English communication skills.
* Professional, welcoming, and calm approach when dealing with parents, visitors, and staff.
* Strong organization skills with the ability to multitask in a busy school office.
* Good understanding of basic office systems, administrative procedures, and reception duties.
* Ability to handle enquiries politely, accurately, and with confidentiality.
* Reliable, presentable, and able to represent the school positively at all times.
* Commitment to safeguarding, student welfare, and professional conduct.
* UK-enhanced DBS, police clearance, or equivalent background check required for appointment.
Skills Set
* Reception management
* Switchboard handling
* Visitor coordination
* Parent communication
* Customer service
* Front office administration
* Telephone etiquette
* Mail and courier handling
* School tour coordination
* Office systems
* Data confidentiality
* Safeguarding awareness
* Multitasking
* Time management
* Professional communication
Why Join Us
* Join a respected Dubai school community where the reception role supports daily operations and parent experience.
* Work in a professional education environment that values service quality, organization, and clear communication.
* Build practical experience in school administration, front office coordination, and stakeholder support.
* Contribute to a safe, welcoming, and well-managed campus for students, families, and staff.
* Be part of a leading education group with strong standards, supportive teams, and long-term career possibilities.
About the Company
GEMS Education is one of the UAE’s leading private education providers, operating a wide network of schools across Dubai and the region. The organization is recognized for quality learning environments, strong safeguarding practices, professional school operations, and a commitment to supporting students, families, and staff across diverse school communities.
