Store Manager - Supermarket Operations

role requires a commercially focused retail leader who can analyze performance data, control costs, guide department heads, manage improvement plans, and support continued business growth in a fast-paced supermarket environment.

Key Responsibilities

* Lead daily supermarket operations to achieve sales targets, profitability goals, customer service standards, and operational performance objectives.
* Ensure effective implementation of Majid Al Futtaim Retail supermarket strategies, procedures, and operating standards in coordination with Head Office and Corporate Office.
* Use qualitative and quantitative analysis to evaluate commercial performance and recommend actions to increase sales turnover, margin performance, and profitability.
* Maximize supermarket sales and profitability by controlling operating costs within approved budgetary guidelines.
* Review and analyze stock reports, sales reports, performance dashboards, and operational results to identify gaps and implement corrective actions.
* Coordinate with department heads to maintain effective stock management, including stock value, out-of-stock control, product availability, replenishment, and timely deliveries.
* Monitor supermarket inventory movement, shrinkage risks, stock holding, slow-moving items, and availability levels to support stronger operational efficiency.
* Lead, guide, and develop the store team to enhance customer service, improve productivity, and ensure customer requirements are met according to company standards.
* Supervise service, maintenance, and safety-related activities to ensure supermarket assets, equipment, and facilities are fully operational, secure, and safe for customers and employees.
* Support performance management by setting clear objectives, monitoring employee performance, providing constructive feedback, and identifying development needs.
* Work closely with department heads, operations teams, support functions, and corporate stakeholders to ensure timely decisions and smooth execution of store priorities.
* Implement action plans for continuous improvement in customer experience, stock control, cost efficiency, sales execution, and team performance.
* Ensure compliance with company policies, retail procedures, health and safety standards, security requirements, and internal control guidelines.
* Maintain a customer-focused store environment that supports loyalty, repeat visits, and strong supermarket brand reputation.

Ideal Profile

* Bachelor’s degree in Business Administration, Retail Management, Commerce, or a related field.
* Master’s degree is preferred.
* 8+ years of relevant professional experience, including at least 5 years in a retail business.
* Proven experience as a Store Manager, Supermarket Manager, Hypermarket Manager, Retail Operations Manager, or similar leadership role.
* Strong understanding of supermarket operations, sales performance, stock management, replenishment, department coordination, cost control, and customer service standards.
* Demonstrated ability to guide, develop, and motivate teams in a large-format retail or supermarket environment.
* Strong analytical and pragmatic problem-solving skills with the ability to make timely and effective business decisions.
* Excellent interpersonal and communication skills with the ability to coordinate across store teams, department heads, head office, and corporate stakeholders.
* Highly organized, with strong multitasking, time management, and operational follow-up skills.
* Ability to manage commercial targets, operational routines, people performance, and improvement plans in a busy retail environment.
* Strong leadership capability with a practical approach to customer service, profitability, compliance, and business growth.

Skills Set

* Supermarket management
* Retail operations
* Store management
* Sales performance
* Profitability improvement
* Stock management
* Inventory control
* Out-of-stock control
* Replenishment coordination
* Department head coordination
* Cost control
* Budget management
* Customer service
* Team leadership
* Performance management
* Staff development
* Commercial analysis
* Sales reporting
* Stock reporting
* Operational planning
* Action plan implementation
* Store maintenance supervision
* Asset safety
* Health and safety compliance
* Retail procedures
* Problem-solving
* Decision-making
* Time management
* Stakeholder coordination

Why Join Us

This opportunity is ideal for an experienced Store Manager who wants to lead supermarket operations for a major retail business in Dubai. The role offers strong exposure to commercial performance management, large-format retail operations, customer experience improvement, team development, stock control, and business growth within a positive and diverse working environment supported by one of the region’s leading retail groups.

About the Company

Majid Al Futtaim is a leading regional business group known for creating memorable retail, lifestyle, shopping mall, leisure, entertainment, hospitality, and customer-focused experiences across the Middle East, Africa, and Asia. Through Majid Al Futtaim Retail, the company operates strong retail platforms supported by operational excellence, customer service, innovation, and a commitment to delivering high-quality shopping experiences across Dubai, the UAE, and the wider region.