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We are seeking a skilled Technical Support Engineer to join our team, focusing on providing expert-level support for networking, security (firewalls), and wireless controllers. This role involves responding to and resolving hardware and software issues via phone, email, or ticketing systems. The ideal candidate will work closely with IT teams to maintain the reliability of technology services and ensure smooth operation across network infrastructure, security protocols, and wireless technologies.
Key Responsibilities:
Provide technical support for networking, firewalls, and wireless controllers via phone, email, or a ticketing system.
Troubleshoot and resolve hardware and software issues, ensuring timely and effective solutions.
Conduct preventative maintenance, including monitoring network performance and security systems.
Manage software updates and patches for networking, security, and wireless systems.
Coordinate with vendors for hardware replacements and repairs (RMA) when necessary.
Collaborate with internal IT teams to ensure the stability and reliability of technology services.
Document all support activities, ensuring accurate records in the ticketing system.
Generate regular reports on support trends, performance, and issue resolution.
Maintain a high level of customer satisfaction by addressing user inquiries and providing clear communication.
Required Experience and Skills:
Strong technical background in networking, including firewalls and wireless controllers.
Proven experience in providing technical support for both hardware and software issues.
Familiarity with networking protocols, security systems, and wireless infrastructure.
Ability to conduct preventative maintenance and manage software updates.
Experience coordinating with vendors for hardware-related issues, including RMAs.
Excellent troubleshooting skills with the ability to work under pressure and manage multiple tasks.
Strong communication skills and ability to collaborate effectively with internal teams.
Experience documenting support activities and creating reports on performance and trends.
This is an exciting opportunity for a proactive and technically adept individual who is passionate about networking, security, and wireless technologies. If you're looking to make a difference in a dynamic IT environment, we encourage you to apply.
Key Responsibilities:
Provide technical support for networking, firewalls, and wireless controllers via phone, email, or a ticketing system.
Troubleshoot and resolve hardware and software issues, ensuring timely and effective solutions.
Conduct preventative maintenance, including monitoring network performance and security systems.
Manage software updates and patches for networking, security, and wireless systems.
Coordinate with vendors for hardware replacements and repairs (RMA) when necessary.
Collaborate with internal IT teams to ensure the stability and reliability of technology services.
Document all support activities, ensuring accurate records in the ticketing system.
Generate regular reports on support trends, performance, and issue resolution.
Maintain a high level of customer satisfaction by addressing user inquiries and providing clear communication.
Required Experience and Skills:
Strong technical background in networking, including firewalls and wireless controllers.
Proven experience in providing technical support for both hardware and software issues.
Familiarity with networking protocols, security systems, and wireless infrastructure.
Ability to conduct preventative maintenance and manage software updates.
Experience coordinating with vendors for hardware-related issues, including RMAs.
Excellent troubleshooting skills with the ability to work under pressure and manage multiple tasks.
Strong communication skills and ability to collaborate effectively with internal teams.
Experience documenting support activities and creating reports on performance and trends.
This is an exciting opportunity for a proactive and technically adept individual who is passionate about networking, security, and wireless technologies. If you're looking to make a difference in a dynamic IT environment, we encourage you to apply.
