Customer Service Officer - Guest Experience
Posted date [2026-08-27]
(ID: 50256)
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In our quest to create ‘great moments for everyone, everyday’, Majid Al Futtaim has enabled happiness in the lives of people from around the world. Find out more about who we are. |
Job Description and Requirements
Customer Service Officer - Guest ExperienceJob Snapshot
Role: Customer Service Officer - Guest Experience
Location: Dubai, United Arab Emirates
Industry: Entertainment
Function: Customer Servic
Experience: 0-3+ years of experience in customer service, F&B, retail, or hospitality preferred
Job Type: Full-time
Position Overview
Customer Service Officer - Guest Experience in Dubai, United Arab Emirates is an Entertainment hiring opportunity focused on customer assistance, bookings, sales transactions, guest engagement, food safety, inventory checks, and safe leisure operations. The position supports visitors throughout their experience while contributing to revenue growth through product knowledge, upselling, cross-selling, accurate cash handling, and responsive service.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Entertainment
Function: Customer Servic
Salary: 5000-7500
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Customer Service Officer - Guest Experience represents
the frontline of Global Snow operations and plays an important part in how guests perceive the attraction. The role combines direct customer interaction with sales, operational support, safety awareness, and basic inventory responsibilities. Effective performance helps create smooth guest journeys, supports commercial targets, reduces service issues, and contributes to a safe and enjoyable leisure environment.
Key Responsibilities
* Welcome customers and provide courteous, professional assistance throughout their visit.
* Respond to questions about attractions, activities, bookings, products, pricing, promotions, and available services.
* Use strong product knowledge to recommend suitable options and help customers make informed purchasing decisions.
* Promote relevant packages and additional services through appropriate upselling and cross-selling.
* Process bookings, sales, and cash transactions accurately while following approved payment and cash control procedures.
* Provide correct change and maintain accountability for transactions handled during assigned shifts.
* Address customer concerns promptly and use established escalation procedures for complaints requiring additional support.
* Maintain a positive service approach during busy periods and high guest volumes.
* Follow food hygiene requirements when supporting the preparation, handling, or service of food and beverages.
* Conduct routine stock checks and report shortages or discrepancies when identified.
* Store equipment, merchandise, and supplies correctly to support safe and efficient operations.
* Comply with Health, Safety, and Environment requirements, including PPE rules and approved Standard Operating Procedures.
* Identify and report incidents, hazards, unsafe behavior, or operational concerns through the correct channels.
* Follow child safeguarding procedures and maintain awareness of customer safety across guest areas.
* Cooperate with colleagues across the operation to maintain service continuity and complete assigned daily tasks.
* Support additional operational responsibilities when required by business needs.
Ideal Profile
* Minimum High School Certificate.
* 0-3+ years of experience in customer service, food and beverage, retail, hospitality, leisure, or another customer-facing environment is preferred.
* Strong interest in delivering positive and memorable customer experiences.
* Friendly and outgoing personality with confidence interacting with guests from different backgrounds.
* Good verbal and written communication skills.
* Basic English proficiency for customer interaction and routine workplace communication.
* Basic computer literacy for bookings, transactions, and operational systems.
* Comfortable handling cash and supporting sales activities.
* Able to remain professional when handling complaints or unexpected customer situations.
* Willing to follow detailed safety, food hygiene, and operational procedures.
* Team-focused approach with flexibility to support different duties as operational requirements change.
Skills Set
* Customer service
* Guest experience
* Customer engagement
* Booking support
* Sales transactions
* Upselling
* Cross-selling
* Cash handling
* Complaint resolution
* Product knowledge
* Point-of-sale operations
* Food hygiene
* Food safety
* Stock monitoring
* Inventory checks
* Equipment storage
* Health and Safety
* HSE compliance
* PPE compliance
* Standard Operating Procedures
* Incident reporting
* Child safeguarding
* Basic computer skills
* Team collaboration
* Leisure operations
* Customer communication
Why Join Us
This position offers an entry point into a high-energy Entertainment environment where customer service, sales, safety, and operational delivery are closely connected. Working within a major leisure operation gives employees the opportunity to develop practical customer-facing skills, strengthen commercial awareness, and gain experience within a structured organization serving a diverse international audience.
About the Company
Majid Al Futtaim operates businesses across retail, shopping destinations, communities, and entertainment throughout the Middle East, North Africa, and Central Asia. Majid Al Futtaim Entertainment manages established leisure experiences where guest satisfaction, operational quality, safety, and memorable customer moments are central to daily performance.
Key Responsibilities
* Welcome customers and provide courteous, professional assistance throughout their visit.
* Respond to questions about attractions, activities, bookings, products, pricing, promotions, and available services.
* Use strong product knowledge to recommend suitable options and help customers make informed purchasing decisions.
* Promote relevant packages and additional services through appropriate upselling and cross-selling.
* Process bookings, sales, and cash transactions accurately while following approved payment and cash control procedures.
* Provide correct change and maintain accountability for transactions handled during assigned shifts.
* Address customer concerns promptly and use established escalation procedures for complaints requiring additional support.
* Maintain a positive service approach during busy periods and high guest volumes.
* Follow food hygiene requirements when supporting the preparation, handling, or service of food and beverages.
* Conduct routine stock checks and report shortages or discrepancies when identified.
* Store equipment, merchandise, and supplies correctly to support safe and efficient operations.
* Comply with Health, Safety, and Environment requirements, including PPE rules and approved Standard Operating Procedures.
* Identify and report incidents, hazards, unsafe behavior, or operational concerns through the correct channels.
* Follow child safeguarding procedures and maintain awareness of customer safety across guest areas.
* Cooperate with colleagues across the operation to maintain service continuity and complete assigned daily tasks.
* Support additional operational responsibilities when required by business needs.
Ideal Profile
* Minimum High School Certificate.
* 0-3+ years of experience in customer service, food and beverage, retail, hospitality, leisure, or another customer-facing environment is preferred.
* Strong interest in delivering positive and memorable customer experiences.
* Friendly and outgoing personality with confidence interacting with guests from different backgrounds.
* Good verbal and written communication skills.
* Basic English proficiency for customer interaction and routine workplace communication.
* Basic computer literacy for bookings, transactions, and operational systems.
* Comfortable handling cash and supporting sales activities.
* Able to remain professional when handling complaints or unexpected customer situations.
* Willing to follow detailed safety, food hygiene, and operational procedures.
* Team-focused approach with flexibility to support different duties as operational requirements change.
Skills Set
* Customer service
* Guest experience
* Customer engagement
* Booking support
* Sales transactions
* Upselling
* Cross-selling
* Cash handling
* Complaint resolution
* Product knowledge
* Point-of-sale operations
* Food hygiene
* Food safety
* Stock monitoring
* Inventory checks
* Equipment storage
* Health and Safety
* HSE compliance
* PPE compliance
* Standard Operating Procedures
* Incident reporting
* Child safeguarding
* Basic computer skills
* Team collaboration
* Leisure operations
* Customer communication
Why Join Us
This position offers an entry point into a high-energy Entertainment environment where customer service, sales, safety, and operational delivery are closely connected. Working within a major leisure operation gives employees the opportunity to develop practical customer-facing skills, strengthen commercial awareness, and gain experience within a structured organization serving a diverse international audience.
About the Company
Majid Al Futtaim operates businesses across retail, shopping destinations, communities, and entertainment throughout the Middle East, North Africa, and Central Asia. Majid Al Futtaim Entertainment manages established leisure experiences where guest satisfaction, operational quality, safety, and memorable customer moments are central to daily performance.
