Customer Service Officer - Snow Experience
Posted date [2026-08-27]
(ID: 50254)
 |
In our quest to create ‘great moments for everyone, everyday’, Majid Al Futtaim has enabled happiness in the lives of people from around the world. Find out more about who we are. |
Job Description and Requirements
Customer Service Officer - Snow ExperienceJob Snapshot
Role: Customer Service Officer - Snow Experience
Location: Dubai, United Arab Emirates
Industry: Entertainment
Function: Customer Servic
Experience: 0-3+ years of relevant customer service, F&B, retail, or hospitality experience preferred
Job Type: Full-time
Position Overview
Customer Service Officer - Snow Experience in Dubai, United Arab Emirates is an Entertainment hiring opportunity focused on guest service, bookings, sales support, cash handling, food safety, inventory control, and safe day-to-day operations within a leisure environment. The role is suited to energetic customer-facing professionals who can create a welcoming experience, support revenue through upselling, respond to guest needs, and maintain strong operational and safety standards.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Entertainment
Function: Customer Servic
Salary: 5000-7500
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job
Type: Full-time
Role Context
The Customer Service Officer - Snow Experience supports the guest journey across Global Snow operations by combining service, sales, operational awareness, and safety responsibilities. The position acts as a frontline contact for visitors, helping with bookings, purchases, inquiries, complaints, and activity-related guidance while ensuring guests receive accurate information and professional assistance. Strong execution in this role contributes directly to customer satisfaction, repeat visits, revenue generation, and safe entertainment operations.
Key Responsibilities
* Welcome guests professionally and provide clear assistance throughout their visit.
* Respond to customer inquiries regarding experiences, products, bookings, facilities, promotions, and available services.
* Promote relevant offers and packages while using appropriate upselling and cross-selling techniques to support revenue growth.
* Handle bookings and sales transactions accurately through approved operating systems and procedures.
* Manage customer complaints calmly and apply the correct escalation process when additional support is required.
* Maintain up-to-date knowledge of products, services, pricing, operating procedures, and promotional activities.
* Process cash transactions correctly, provide accurate change, and follow established cash handling controls.
* Support food and beverage service activities while maintaining required food hygiene and safety standards.
* Conduct stock checks and monitor supplies, merchandise, equipment, and operational inventory as assigned.
* Ensure equipment and supplies are stored safely and in accordance with operating requirements.
* Follow Health, Safety, and Environment policies, approved SOPs, and personal protective equipment requirements.
* Report incidents, unsafe conditions, hazards, or operational concerns through the correct internal channels.
* Apply child safeguarding procedures and remain alert to guest safety requirements in customer-facing areas.
* Work closely with colleagues to maintain smooth operations during busy periods, events, and changing guest volumes.
* Support additional operational duties when required while maintaining company service and safety standards.
Ideal Profile
* Minimum High School Certificate.
* 0-3+ years of experience in customer service, F&B, retail, hospitality, leisure, or a related customer-facing environment is preferred.
* Strong customer service orientation with genuine focus on guest satisfaction.
* Comfortable communicating with customers from different backgrounds and age groups.
* Basic English proficiency with clear verbal and written communication skills.
* Basic computer literacy for bookings, transactions, and routine operational systems.
* Friendly, energetic, approachable, and confident in direct customer interaction.
* Able to work effectively as part of a team in a busy leisure environment.
* Comfortable handling cash, sales transactions, customer inquiries, and service issues.
* Willing to follow detailed operational, safety, food hygiene, and safeguarding procedures.
* Flexible in supporting changing operational priorities and guest volumes.
Skills Set
* Customer service
* Guest engagement
* Booking assistance
* Ticket and sales support
* Upselling
* Cross-selling
* Cash handling
* Point-of-sale transactions
* Complaint handling
* Customer inquiry resolution
* Product knowledge
* Food hygiene
* Food safety
* Inventory monitoring
* Stock checks
* Equipment storage
* Health and Safety
* HSE compliance
* Personal protective equipment
* Standard operating procedures
* Incident reporting
* Child safeguarding
* Basic computer literacy
* Team collaboration
* Leisure operations
Why Join Us
This opportunity provides practical experience within a high-traffic Entertainment environment where guest service, sales, safety, and operations come together every day. Working within Majid Al Futtaim Entertainment offers exposure to established leisure brands, diverse customers, structured operating standards, and continuous customer interaction, making the role a strong platform for building a long-term career in entertainment, hospitality, and customer experience operations.
About the Company
Majid Al Futtaim operates major retail, shopping mall, community, and entertainment businesses across the Middle East, North Africa, and Central Asia. Majid Al Futtaim Entertainment manages popular leisure and entertainment destinations where customer experience, operational safety, service quality, and memorable visitor experiences are central to daily operations.
Role Context
The Customer Service Officer - Snow Experience supports the guest journey across Global Snow operations by combining service, sales, operational awareness, and safety responsibilities. The position acts as a frontline contact for visitors, helping with bookings, purchases, inquiries, complaints, and activity-related guidance while ensuring guests receive accurate information and professional assistance. Strong execution in this role contributes directly to customer satisfaction, repeat visits, revenue generation, and safe entertainment operations.
Key Responsibilities
* Welcome guests professionally and provide clear assistance throughout their visit.
* Respond to customer inquiries regarding experiences, products, bookings, facilities, promotions, and available services.
* Promote relevant offers and packages while using appropriate upselling and cross-selling techniques to support revenue growth.
* Handle bookings and sales transactions accurately through approved operating systems and procedures.
* Manage customer complaints calmly and apply the correct escalation process when additional support is required.
* Maintain up-to-date knowledge of products, services, pricing, operating procedures, and promotional activities.
* Process cash transactions correctly, provide accurate change, and follow established cash handling controls.
* Support food and beverage service activities while maintaining required food hygiene and safety standards.
* Conduct stock checks and monitor supplies, merchandise, equipment, and operational inventory as assigned.
* Ensure equipment and supplies are stored safely and in accordance with operating requirements.
* Follow Health, Safety, and Environment policies, approved SOPs, and personal protective equipment requirements.
* Report incidents, unsafe conditions, hazards, or operational concerns through the correct internal channels.
* Apply child safeguarding procedures and remain alert to guest safety requirements in customer-facing areas.
* Work closely with colleagues to maintain smooth operations during busy periods, events, and changing guest volumes.
* Support additional operational duties when required while maintaining company service and safety standards.
Ideal Profile
* Minimum High School Certificate.
* 0-3+ years of experience in customer service, F&B, retail, hospitality, leisure, or a related customer-facing environment is preferred.
* Strong customer service orientation with genuine focus on guest satisfaction.
* Comfortable communicating with customers from different backgrounds and age groups.
* Basic English proficiency with clear verbal and written communication skills.
* Basic computer literacy for bookings, transactions, and routine operational systems.
* Friendly, energetic, approachable, and confident in direct customer interaction.
* Able to work effectively as part of a team in a busy leisure environment.
* Comfortable handling cash, sales transactions, customer inquiries, and service issues.
* Willing to follow detailed operational, safety, food hygiene, and safeguarding procedures.
* Flexible in supporting changing operational priorities and guest volumes.
Skills Set
* Customer service
* Guest engagement
* Booking assistance
* Ticket and sales support
* Upselling
* Cross-selling
* Cash handling
* Point-of-sale transactions
* Complaint handling
* Customer inquiry resolution
* Product knowledge
* Food hygiene
* Food safety
* Inventory monitoring
* Stock checks
* Equipment storage
* Health and Safety
* HSE compliance
* Personal protective equipment
* Standard operating procedures
* Incident reporting
* Child safeguarding
* Basic computer literacy
* Team collaboration
* Leisure operations
Why Join Us
This opportunity provides practical experience within a high-traffic Entertainment environment where guest service, sales, safety, and operations come together every day. Working within Majid Al Futtaim Entertainment offers exposure to established leisure brands, diverse customers, structured operating standards, and continuous customer interaction, making the role a strong platform for building a long-term career in entertainment, hospitality, and customer experience operations.
About the Company
Majid Al Futtaim operates major retail, shopping mall, community, and entertainment businesses across the Middle East, North Africa, and Central Asia. Majid Al Futtaim Entertainment manages popular leisure and entertainment destinations where customer experience, operational safety, service quality, and memorable visitor experiences are central to daily operations.
