Senior Coordinator Quality, Business Excellence and Training Job Vacancy in UAE Dubai
Posted date [2025-01-31]
(ID: 33319)
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Dubai Holding is a diversified global investment company established in 2004, and headquartered in Dubai, UAE. Fully owned by the Government of Dubai, it plays a vital role in shaping the emirate\'s economic landscape, focusing on sustainable growth and innovation.
Key Business Sectors: - Real Estate & Infrastructure: Includes Dubai Properties and Meraas, known for iconic developments like Bluewaters and City Walk. - Hospitality & Leisure: Features Jumeirah Group, a luxury hotel chain, and Dubai Holding Entertainment, managing attractions like Global Village. - Media & Technology: Encompasses Dubai Media City and Dubai Internet City, which serve as hubs for media and tech firms. - Finance & Investments: Involves Dubai Holding Asset Management and Dubai Holding Investments, focusing on strategic investments. Notable Achievements include managing over 130 billion AED in assets and developing key destinations like Madinat Jumeirah and Business Bay. Vision: Create a globally connected, innovation-driven economy for Dubai. Mission: Develop and manage a diverse portfolio of world-class assets to contribute to Dubai’s growth. Dubai Holding is a significant driver of economic development in the UAE, continuing to promote innovation and sustainability while strengthening Dubai\'s status as a leading business hub. For career opportunities, visit their website.... |
Senior Coordinator Quality, Business Excellence and Training
The Senior Coordinator Quality, Business Excellence and Training plays a crucial role in enhancing operational efficiency and improving guest satisfaction at Motiongate, Dubai Holding Entertainment. This position involves managing quality processes, ensuring compliance with business excellence standards, conducting data analysis, and developing training programs to optimize employee performance and service excellence.
Job location: Dubai, United Arab Emirates
Job industry: Entertainment
Job function: Quality Management and Training
Salary: Negotiable
Gender: Any
Key responsibilities:
- Develop and document core policies, processes, procedures, and forms to ensure alignment with quality standards.
- Create process flowcharts and maintain an updated Quality Management System (QMS) document register.
- Coordinate the approval and release of policies and procedures as per corporate guidelines.
- Implement and oversee process management systems to meet quality and business excellence objectives.
- Communicate new policies and process changes to internal stakeholders effectively.
- Identify process improvement opportunities to enhance operational efficiency and customer satisfaction.
- Monitor performance metrics, analyze data, and take corrective actions for continuous improvement.
- Manage guest satisfaction surveys, analyze feedback, and provide strategic insights to improve customer experience.
- Organize and facilitate training sessions on Quality, Health, Safety, and Environment (QHSE) requirements.
- Collaborate with external training providers to deliver technical, behavioral, legal, and compliance-related training.
- Ensure seamless coordination of training programs and adherence to established learning and development standards.
Required skills and qualifications:
- Minimum 4 years of experience in hospitality or theme parks, with expertise in quality management and guest experience.
- At least 2 years of experience in training design and facilitation.
- Strong communication and coordination skills to engage effectively with stakeholders.
- Knowledge of budgeting, procurement, and financial reporting processes.
- Expertise in documenting and implementing business processes.
- Proficiency in data analysis and performance monitoring to drive improvements.
- Familiarity with HSE training, learning, and development frameworks.
About the company:
Dubai Holding Entertainment is a leader in the entertainment and leisure industry, offering world-class attractions such as Ain Dubai, Global Village, and Dubai Parks and Resorts. The company fosters a dynamic and inclusive work environment, providing employees with competitive salaries, career growth opportunities, and a collaborative workplace culture. As part of its mission to create extraordinary entertainment experiences, Dubai Holding Entertainment attracts top talent committed to shaping the future of the industry in Dubai.
The Senior Coordinator Quality, Business Excellence and Training plays a crucial role in enhancing operational efficiency and improving guest satisfaction at Motiongate, Dubai Holding Entertainment. This position involves managing quality processes, ensuring compliance with business excellence standards, conducting data analysis, and developing training programs to optimize employee performance and service excellence.
Job location: Dubai, United Arab Emirates
Job industry: Entertainment
Job function: Quality Management and Training
Salary: Negotiable
Gender: Any
Key responsibilities:
- Develop and document core policies, processes, procedures, and forms to ensure alignment with quality standards.
- Create process flowcharts and maintain an updated Quality Management System (QMS) document register.
- Coordinate the approval and release of policies and procedures as per corporate guidelines.
- Implement and oversee process management systems to meet quality and business excellence objectives.
- Communicate new policies and process changes to internal stakeholders effectively.
- Identify process improvement opportunities to enhance operational efficiency and customer satisfaction.
- Monitor performance metrics, analyze data, and take corrective actions for continuous improvement.
- Manage guest satisfaction surveys, analyze feedback, and provide strategic insights to improve customer experience.
- Organize and facilitate training sessions on Quality, Health, Safety, and Environment (QHSE) requirements.
- Collaborate with external training providers to deliver technical, behavioral, legal, and compliance-related training.
- Ensure seamless coordination of training programs and adherence to established learning and development standards.
Required skills and qualifications:
- Minimum 4 years of experience in hospitality or theme parks, with expertise in quality management and guest experience.
- At least 2 years of experience in training design and facilitation.
- Strong communication and coordination skills to engage effectively with stakeholders.
- Knowledge of budgeting, procurement, and financial reporting processes.
- Expertise in documenting and implementing business processes.
- Proficiency in data analysis and performance monitoring to drive improvements.
- Familiarity with HSE training, learning, and development frameworks.
About the company:
Dubai Holding Entertainment is a leader in the entertainment and leisure industry, offering world-class attractions such as Ain Dubai, Global Village, and Dubai Parks and Resorts. The company fosters a dynamic and inclusive work environment, providing employees with competitive salaries, career growth opportunities, and a collaborative workplace culture. As part of its mission to create extraordinary entertainment experiences, Dubai Holding Entertainment attracts top talent committed to shaping the future of the industry in Dubai.
