DUTIES AND RESPONSIBILITIES
• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Team player and self-driven attitude
• Ability to communicate precisely
• Strong interpersonal skills
• Good computer skills in MS Office Tools
• Ability to adapt to change
• Excellent interpersonal and customer service skills


056-8458137
056-3286501

Post Details Job Title Call Center Agent / Tele Caller Description DUTIES AND RESPONSIBILITIES • Answering phones from customers professionally and responding to customer inquiries and complaints. • Researching required information using available resources. • Handling and resolving customer complaints regarding product sales to customer service problems. • Providing customers with the organization’s service and product information. • Processing forms, orders, and applications requested by the customers. • Identifying, escalating priority issues and reporting to the high-level management. • Routing inbound calls to the appropriate resources. • Following up complicated customer calls where required. • Completing call notes and call reports as necessary and updating them in the CRM. • Obtaining and evaluating all relevant data to handle complaints and inquiries. • Team player and self-driven attitude • Ability to communicate precisely • Strong interpersonal skills • Good computer skills in MS Office Tools • Ability to adapt to change • Excellent interpersonal and customer service skills 056-8458137 056-3286501

Job Start Date Salary from 3500.00 Salary to 4500.00 Number of Vacancies 1 Location Job Location -> UAE Location City

Desired Candidate's Profile Gender Nationality Candidate Current Location Work Experience Candidate Profile Description Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Entry Level Job Function Job Functions -> Call Center Employers Details Company hanyang llc Contact Person Designation Telephone Email