DUTIES AND RESPONSIBILITIES
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organizations service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Team player and self-driven attitude
- Ability to communicate precisely
- Strong interpersonal skills
- Good computer skills in MS Office Tools
- Ability to adapt to change
- Excellent interpersonal and customer service skills


056-8458137
056-3286501

Job Title Call Center Agent Tele Caller Job Description DUTIES AND RESPONSIBILITIES - Answering phones from customers professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding product sales to customer service problems. - Providing customers with the organizations service and product information. - Processing forms, orders, and applications requested by the customers. - Identifying, escalating priority issues and reporting to the high-level management. - Routing inbound calls to the appropriate resources. - Following up complicated customer calls where required. - Completing call notes and call reports as necessary and updating them in the CRM. - Obtaining and evaluating all relevant data to handle complaints and inquiries. - Team player and self-driven attitude - Ability to communicate precisely - Strong interpersonal skills - Good computer skills in MS Office Tools - Ability to adapt to change - Excellent interpersonal and customer service skills 056-8458137 056-3286501 Post Details

Job Start Date 1970-01-01 Salary from 3500.00 Salary to 4500.00 Number of Vacancies 1 Location Job Location -> UAE Location City

Desired Candidate's Profile Gender Nationality Candidate Current Location Work Experience Candidate Profile Description Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Entry Level Job Function Job Functions -> Call Center Employers Details Company hanyang llc Contact Person Designation Telephone Email